Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.52

4.5 Rating 610 Reviews

89 %

of reviewers recommend Wessex Internet

Company Reviews

Questions

Metrics

4.5

Based on 610 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0333 240 7997

Email:

info@wessexinternet.com

Location:

The Estate Office, Ranston
Blandford
DT11 8PU

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Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lack of response to queries, poor admin, very disappointed”

Helpful Report

Posted 2 years ago

Hi Ray, we’re sorry to hear about the issues you have experienced. A member of our customer services team will be in touch with you shortly and hopefully we'll be able to get this all resolved for you. Kind regards, The Wessex Internet Team

Posted 2 years ago

“Install took a year longer than planned. We have two burst water mains. And total mess in fields”

Helpful Report

Posted 2 years ago

Hi Matthew, we’re sorry to hear about the issues you’ve experienced with our process. I can assure you that your feedback will be passed on to the relevant departments. With regards to the burst water mains and the mess in your fields, I understand that one of our team has already been in contact with you to resolve this issue. We apologise for any inconvenience this has caused. Kind regards, The Wessex Internet Team.

Posted 2 years ago

“Amazing example of customer service from the sales call through the scheduler and installation team - all super professional and polite and helpful. Outstanding. And internet delivering as promised.”

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Posted 2 years ago

“Great service, speed => what paid for. Great customer service. Real people who respond quickly. SUPER”

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Posted 2 years ago

“Good quality service with friendly staff.”

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Posted 2 years ago

“Really great service, fast trouble free installation. All in all this is a top rated service which i good value.”

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Posted 2 years ago

“The connection is poor.”

Helpful Report

Posted 2 years ago

Hi Sharon, we’re sorry to hear you’re having issues with your connection. Please give our customer support team a call on 0333 240 7997 or email us at info@wessexintent.com and we will do our best to help solve any problems. Many thanks, The Wessex Internet Team

Posted 2 years ago

“Excellent service and have had no problems since installation”

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Posted 2 years ago

“The installation was done professionally and the quality of the service is good but their pricing is way out of line compared to their local competitor Jurassic Fibre.”

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Posted 2 years ago

“Very happy with the current broadband!!”

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Posted 2 years ago

“Decided to opt for Wessex Internet as BT have no plans to provide Superfast Internet to our village in South Somerset. Wessex, planning, communication and installation was a good experience and would recommend this company to anyone who is considering upgrading to Superfast within their business area.”

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Posted 2 years ago

“Very tidy and efficient connecting us up and explaining system to us. Very helpful when BT were being useless at transferring our old number . System is all up and running now.”

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Posted 2 years ago

“Very attentive and courteous staff attending and then a follow-up from Ben. Well done Wessex”

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Posted 2 years ago

“Quite often very good”

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Posted 2 years ago

“Brilliant. Can't complain.”

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Posted 2 years ago

“Incredible technology coupled with old fashioned personal service. Thank you Wessex you are by far the best broadband company I have ever used.”

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Posted 2 years ago

“Fabulous service from installation to ongoing service supply. Fibre to the house has transformed our internet service”

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Posted 2 years ago

“I've moved to a rural area and was concerned about WiFi for working from home. This is the best internet connection I've ever had.”

Helpful Report

Posted 2 years ago

“As a village community champion, I have worked long and hard to get Chilmark, Wilts, connected to fast fibre broadband. Technically the work has gone well and I am pleased with my connection which has proved pretty reliable, but communications with Wessex Internet over community relations have been very difficult and have broken down in recent months. This matter has now been raised to CEO Wessex Internet by the Chairman of Chilmark Parish Council. Wessex Internet needs to fundamentally review how it works with local communities to avoid broken promises and very poor communications.”

Helpful Report

Posted 2 years ago

“Expensive for an average service.”

Helpful Report

Posted 2 years ago

Hi Sarah, we’re sorry to hear you think the service you receive from us is only average. Please give our customer support team a call on 0333 240 7997 or email us at info@wessexintent.com and we will do our best to help with any issues you’re experiencing. Many thanks, The Wessex Internet Team

Posted 2 years ago

Wessex Internet is rated 4.5 based on 610 reviews