Wessex Internet Reviews

Name: Wessex Internet
Address: The Estate Office, Ranston, Blandford
Rating: 4.52

4.5 Rating 610 Reviews

89 %

of reviewers recommend Wessex Internet

Company Reviews

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Metrics

4.5

Based on 610 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0333 240 7997

Email:

info@wessexinternet.com

Location:

The Estate Office, Ranston
Blandford
DT11 8PU

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Wessex Internet 5 star review on 21st September 2022

Robin Nagi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I logged a reduction in line speed after installation and was sent an email 29th July 2024 saying that someone would be in touch ( ref 00224103) no such contact. download speed remains 107 upload 30. On installation was 280 and over 100. Not that impressed with feedback.”

Helpful Report

Posted 8 months ago

“1st problem not connecting to my solar panels for readings, quite important !! I, terrible communication, promise of technical contacting me, week later still nothing, went back to original salesman to sort, now need booster, extra money and even charged postage. Other neighbours experienced the same. I wish I had not left Sky, although more costly did sort problems and ring back. I was told technical very busy, obviously having lots of problems, bit of a worry!! Made a complaint and I was told I would hear from someone but guess what 3 days later nothing. Please beware if you get problems they are definitely one of the worst to deal with.”

Helpful Report

Posted 8 months ago

Good afternoon Alan & Hayley, Thank you for providing feedback. We're very sorry to hear about the issues you've experienced. Our Tech team attempted to call today but couldn't get through, and have therefore left you a voicemail. Please call back at a convenient time for you, and we will be able to help resolve the problem. Kind regards, The Wessex Internet Team

Posted 8 months ago

“Planning and communication leave a lot to be desired”

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Posted 8 months ago

Hello, Thanks for providing feedback. We're sorry that you've not been happy with your experience so far. Please contact our Customer Support Team on 0333 240 7997 so that we can investigate, and help resolve any outstanding issues. Best wishes, The Wessex Internet Team

Posted 8 months ago

“The internet is quick but unfortunately, we have two key issues. Wifi calling does not always work, which is an essential lifeline in a village with no mobile signal. The IP address generated is abroad, which means our streaming services are limited, Google search is unusable and much of the software we use to run our company is inaccessible. Currently, the service is not really usable, we have to rely on our old broadband service which we have unfortunately cancelled in favour of this service. The issues have been reported but no solution has been offered and we have not been contacted as promised.”

Helpful Report

Posted 9 months ago

Hi Andrew, Thank you for providing your feedback. We're very sorry to hear that the service is not working as it should. A member of our Customer Support Team will be in contact today and we will resolve these issues as swiftly as possible. Kind regards, The Wessex Internet Team

Posted 9 months ago

“Company is good but a very poor internet connection. I’ve had to go back to my old Sky broadband that performs much better than supposed full fibre. I’ve complained and was told someone would come back to me. I had an email acknowledging my complaint but have heard nothing since. Very, very disappointed”

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Posted 10 months ago

Hi Tony, Thanks for the feedback. We're sorry to hear that you've not had a positive experience. I understand our Tech team have been in contact and will aim to get this swiftly resolved for you. Best wishes, The Wessex Internet Team

Posted 10 months ago

“Was told it was such a strong signal it would do the whole house. No better than what I had before.”

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Posted 11 months ago

Good morning, Thank you for providing feedback. We're very sorry to hear that you're not happy with the signal you're receiving. Please give us a call on 0333 240 7997, and a member of our Customer Service Team will help to get this issue resolved for you. Best wishes, The Wessex Internet Team

Posted 11 months ago

“TBH I'm not really impressed. We had a number of delays and missed appointments. We eventually get it set-up and were getting 10% of the promised speed. I'm quite technical so did some troubleshooting and showed them a resolution. The installer only gave me half of the router package. No progress so I spent £100+ getting the other half and it fixed my speed. They still weren't able to provide the actual speed we paid for so reduced my package, but didn't refund for the equipment, mis-sold package, etc. They said they would come back to me but never did. The connection is proving to be unreliable too. It frequently goes down in the evening, typically only for 5-10 minutes, but when I'm on a video call or streaming that's a huge issue.”

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Posted 1 year ago

“Install took a year longer than planned. We have two burst water mains. And total mess in fields”

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Posted 2 years ago

Hi Matthew, we’re sorry to hear about the issues you’ve experienced with our process. I can assure you that your feedback will be passed on to the relevant departments. With regards to the burst water mains and the mess in your fields, I understand that one of our team has already been in contact with you to resolve this issue. We apologise for any inconvenience this has caused. Kind regards, The Wessex Internet Team.

Posted 2 years ago

“The connection is poor.”

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Posted 2 years ago

Hi Sharon, we’re sorry to hear you’re having issues with your connection. Please give our customer support team a call on 0333 240 7997 or email us at info@wessexintent.com and we will do our best to help solve any problems. Many thanks, The Wessex Internet Team

Posted 2 years ago

“Internet keep turning off. Really upsetting as I paid more for the internet Tv won’t play films And my work is difficult when internet keep dropping out”

Helpful Report

Posted 3 years ago

Hi Natalie, we're sorry to hear about your experience with Wessex Internet so far. A member of our customer support team will be in touch with you shortly to see if we can rectify all of these issues. Kind regards, The Wessex Internet Team

Posted 3 years ago

“I’ve had a terrible experience with Wessex Internet.”

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Posted 3 years ago

Hi William, we’re really sorry to hear you’ve had a negative experience with us so far. Our customer support team will be in touch with you shortly. Kind regards, The Wessex Internet Team

Posted 3 years ago

“point of contact information was not passed on to field operatives, therefore water pipes were severed, in more than one place. The operatives did not check that all was well before they left and it was very fortunate that we realized that stock had no water. we have incurred a water bill that is higher than normal as we are on a water meter. There was a long time delay from field and garden installation to having it installed, which would have been more acetable if we were kept informed, instead we had to keep chasing for an update. we are still incurring a bad reception on the tv for bbc 1 and 2 which we believe is a bad connection but when we have questioned this with customer services we were told flatly it was nothing to do with them and refused to send an engineer to check it. As the fault is still happening we are taking steps to get our own engineer in to correct this problem. We are disappointed with the service.”

Helpful Report

Posted 3 years ago

Hi Jonathan, we're sorry to hear about your experience with Wessex Internet so far. A member of our customer support team will be in touch with you shortly to see if we can rectify all of these issues. Kind regards, The Wessex Internet Team

Posted 3 years ago

“Two issues. One, there was absolutely no visibility on whether they would actually set up a network in the area, when they would do the work and when they would light you up. This means it is impossible to work out how to dovetail finishing your existing broadband contract. Due to a separate one-off factor on top, again due to Wessex, I have been left with an 18 month contract with Vodafone running alongside Wessex, and I believe that if Wessex had communicated better, I need not have been left quite so out of pocket. Second, the installation process was fairly chaotic. No timescales given, different teams visit at different times, whenever happens to suit them. Having said all that, now the broadband is up and running it is excellent. The customer service, once installed, is very good indeed. There is no doubt that Wessex is a brilliant company and we are really pleased with the broadband, but it would have been so much better if they could have given some visibility/managed expectations surrounding whether the project would go ahead and when.”

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Posted 3 years ago

Good afternoon, we’re delighted to hear you’re happy with your broadband connection now it has been installed. We’re sorry to hear about the issues you’ve experienced with our process. We need enough homes and businesses to sign up in a village to make the project possible, and unfortunately this can take some time. But we will pass on your feedback to the relevant departments and please do get in touch if we can help you any further. Kind regards, The Wessex Internet Team

Posted 3 years ago

“Had issues from day 1 of joining. Reported an issue with my router as I can not get Internet in my bedroom (less than 7m with thin partion walls). It took days for tech team to call 1st time and now been waiting a week for tech team to call. Its very hard trying to work from home when Internet cuts out. At the moment I would not recommend Wessex.”

Helpful Report

Posted 4 years ago

We're really sorry to hear about the issues you've been experiencing. We unfortunately suffered with some outages last week and our team have been working hard to implement fixes to ensure this doesn't happen again. We refer you to the email sent on 04/12/2020. Please let us know if you are still experiencing issues and our team will be in touch. Kind regards, Wessex Internet

Posted 4 years ago

“A huge kerfuffle getting the line in place. We felt we had to join the in crowd or be left behind. Many different people saying different things, though all very polite. Service worse than before. Poor WiFi range and intermittent service. Unsure about the speed - seems ok for Zoom calls.”

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Posted 4 years ago

Hi Charlotte, we're really sorry to hear about the issues you have experienced, I believe someone from our customer services team has been in touch and I hope we're able to resolve this for you soon. Kind regards, The WI Team

Posted 4 years ago

“Often slows/cuts out at peak times, poor coverage in the house.”

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Posted 4 years ago

“Not as fast as expected and keeps dropping out...”

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Posted 6 years ago

“I'm disappointed in the slowness. It takes too long to get access, and is not much faster than when I used Orange.”

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Posted 6 years ago

“Installation experience as not good. I knew I would be out of the country during the planned installation. I delayed my departure for a meeting to plan but representative did not turn up.I left detailed instructions which they declared acceptable. I arranged for our cleaner to be available to let engineering to install. They decided that the planned installation site was unacceptable on grounds that access was restricted but went ahead and installed in an alternative site without any further contact with me. They asked my cleaner to sign off the installation which she did. This deprives me of some function. On my return I complained but was informed that I’d I wanted the media server relocated to a mutually acceptable site that I would have to pay for engineer’s time. They declared that my cleaning lady’s signature was evidence of my acceptance. I submit that the engineer should have aborted the installation rather than proceeding on his own initiative ( I was available by phone ). My cleaning lady is not an authorised signatory on my behalf. They should now correct this at no charge. Not a good start”

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Posted 6 years ago

“It is far from being Superfast. In recent weeks, particularly in the evenings, it has been awful, with long delays in downloading and just getting on to the internet has been rubbish. I am completely fed up with the service in the last couple of months.”

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Posted 6 years ago

Wessex Internet is rated 4.5 based on 610 reviews