Westbrook Cycles Reviews

Name: Westbrook Cycles
Address: Unit 9 Ellerbeck Way, Stokesley Business Park, Stokesley, Middlesbrough
Rating: 4.90

4.9 Rating 1,339 Reviews

98 %

of reviewers recommend Westbrook Cycles

4.9

Based on 1,339 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01642 710232

Email:

info@westbrookcycles.co.uk

Location:

Unit 9 Ellerbeck Way, Stokesley Business Park, Stokesley
Middlesbrough
TS9 7AE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These guy's go the extra mile. Great to deal with.”

Helpful Report

Posted 10 years ago

“Bought an awesome 29er full sus online at a bargain price, chuffed to bits! would highly recommend Westbrook Cycles for their fast helpful service.”

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Posted 10 years ago

“Very communicative, quick to respond and reassuring service. I like the delivery notification and tracking, that really helps with getting deliveries easily as you can see where the van is (and get to the door before your wife finds out you've been shelling on kit again).”

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Posted 10 years ago

“excellent service, paid a really good price for the sidi shoes and absolutely no problems when I had to change them for a larger size. Next day delivery and will use westbrook cycles again. mick lee. london”

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Posted 10 years ago

“It came really quick.”

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Posted 10 years ago

“Great price. Great service. I had to wait an extra day for my bike, but that was a small price to pay for what I got!”

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Posted 10 years ago

“From start to finsh the service I received has been outstanding. I've lost count of how many questions I asked Paul before deciding to buy and he has been nothing but helpful and pleasant the whole time, great customer service. I ended up purchasing a scott foil with the new Ultegra 11 speed Di2. I ordered it on the Sunday night and it arrived in Ireland on Wednesday, that is quick! Everything was very well packed and the price was better than anywhere else. I wouldn't hesitate to recommend Westbrook to anyone and will definitely be purchasing more in the future Thanks again Richard”

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Posted 10 years ago

“Fantastic service! The item we bought (TACX Vortex Turbo Trainer) was £100 cheaper than anywhere else and the delivery was super fast and efficient. We were so impressed with Westbrooke Cycles we recommended them to my Brother in law and he has bought one too!”

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Posted 10 years ago

“Exelent ! Very fast handeling and shipping !”

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Posted 10 years ago

“Quick delivery and great price”

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Posted 10 years ago

“as usual the service and politeness in the shop was top rate and they sorted out exactly what i wanted, offering very good advice. highly recommend. Thanks”

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Posted 10 years ago

“Excellent service. I called first as I had a question regarding the shoes I planned on purchasing and the member of staff I spoke to was very helpful. The shoes were dispatched immediately and deliver was very fast.”

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Posted 10 years ago

“One of the best bikes shops in all the world.”

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Posted 10 years ago

“Fantastic service. The price of the Scott Frame DI2 11 speed package was amazing enough. I could have been stuck with the 172.5 cranks but no on the same Saturday that I ordered Paul told me he would order 170's for me. I asked if they would press the headset and bottom bracket in. No problem Paul advised the had done it and installed the wires. Great comms, well packaged. What more could I want? Would definitely buy from them again!”

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Posted 10 years ago

“After receiving my bike, I took it to my local bike shop to be built, they found that Westbrook cycles had sent the wrong battery mount for the frame, so I had to purchase the correct sized one. Also one of the power cables for the gear system was missing, so again I had to purchase this. I do feel that more care should be taken checking orders before they go out for delivery.”

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Posted 10 years ago

“Frame and groupset at a good price and as described, prompt delivery as promised. Excellent service all round.”

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Posted 10 years ago

“Top service with very good communication explaining the order at every stage.”

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Posted 10 years ago

“Excellent support!! Good work and very honest company!!”

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Posted 10 years ago

“ordered bike online Saturday evening ,free delivery for Tuesday .parents waited in got text off courier saying no one in arrange another date ,long story short spoke to Paul at westbrook sorted problem ,bike arrived perfectly boxed ,ten minutes later bike was assembled, then out for first ride. excellent service”

Helpful Report

Posted 10 years ago

“Excellent service bike arrived on time and worked out of the box . Brilliant bike , my first quality mount can't wait for first time trial , obviously I can only blame the pedal pusher now !!!!!”

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Posted 10 years ago

Westbrook Cycles is rated 4.9 based on 1,339 reviews