“Ordered over a week ago and paid in full. Waited till Wednesday with no contact what so ever from them. Phoned to ask what's happening with my order? Wheels have been ordered from Germany! Well thanks for letting me know 😠they will be here Thursday! Phoned Thursday to see if they have them? Nope!!!! Germany had a bank holiday they will Abe here Monday with delivery defiantly Tuesday. Fair enough!! Booked a day off work Tuesday ready to get them fitted! Monday comes and its 3pm with no contact with delivery information so I call again. We have you wheels but won't be ready till Wednesday. Absolute disgrace of a company which blatantly lies. The phone call was recorded which I'm currently making a YouTube review which will have the full conversation on. I've emailed today to cancel and refund the full amount. This is all after reading bad reviews I contacted the company to express my concerns in ordering. All was ensured they are the best and customer services if great. For anyone reading this!!!! Please read alot of other negative reviews and think twice before ordering. They are the worst company I have ever tried to buy from. If I could give no stars I bloody would. They say on their website they only advertise stock they hold Bullsh**t!! And again if they have to order they will let you. Know. Again bullsh**t!!
AVOID!!!!!! YOU HAVE BEEN WARNED!!!”
“Ordered over a week ago and paid in full. Waited till Wednesday with no contact what so ever from them. Phoned to ask what's happening with my order? Wheels have been ordered from Germany! Well thanks for letting me know 😠they will be here Thursday! Phoned Thursday to see if they have them? Nope!!!! Germany had a bank holiday they will Abe here Monday with delivery defiantly Tuesday. Fair enough!! Booked a day off work Tuesday ready to get them fitted! Monday comes and its 3pm with no contact with delivery information so I call again. We have you wheels but won't be ready till Wednesday. Absolute disgrace of a company which blatantly lies. The phone call was recorded which I'm currently making a YouTube review which will have the full conversation on. I've emailed today to cancel and refund the full amount. This is all after reading bad reviews I contacted the company to express my concerns in ordering. All was ensured they are the best and customer services if great. For anyone reading this!!!! Please read alot of other negative reviews and think twice before ordering. They are the worst company I have ever tried to buy from. If I could give no stars I bloody would. They say on their website they only advertise stock they hold Bullsh**t!! And again if they have to order they will let you. Know. Again bullsh**t!!
AVOID!!!!!! YOU HAVE BEEN WARNED!!!”
“Great service. My son is very happy with the wheels we ordered and considering they were being shipped into the UK from Germany arrived in around a week. Great service especially when we are suffering the lockdown!”
“KEEP Away from buying from them.
Especially if you're from another country, they will charge you and not give you any other confirmation. It's been over 1 month since I placed my order and I'm constantly lied to. I can't speak with support, no one returns my calls, I can only get to someone on live chat and when I'm over there I'm switched from person to person with the mention that the order will be sent in the following week, but of course, I'm just being lied to. I'm constantly asking for a refund and they don't want to help. I'm not sure what to do next apart from talking with my bank and leaving these reviews.”
“Awful experience, they send me 4 alloys wheels with 4 different ET. What supposed to be a 2 days delivery was actually 2 weeks. They don’t publish bad reviews on their website. I’ll post some pictures. People should check what they receive, don’t take for granted what they saying, 4 different ET is a safety issue and I bet I’m not the only one in this situation.”
“The wheels look great!
I’d like to thank you and your colleagues at Wheelbase, for the excellent customer experience you provided throughout the whole transaction.
Very helpful advice and no hint of ‘heavy sell’ tactics. I was offered an excellent and very good purchase price for the wheels, which would best suit my needs, budget and vehicle. Delivery was fast and provided by a reputable courier company.
I would have no hesitation in using your company again, and will happily recommend you to anyone requiring wheels and tyres.
A very satisfied customer.”
