Wholesale LED Lights Reviews

Name: Wholesale LED Lights
Rating: 4.37

4.4 Rating 5,075 Reviews

84 %

of reviewers recommend Wholesale LED Lights

4.4

Based on 5,075 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 321 4120

Email:

cs@wled.co.uk

Location:

86, Scudamore Road, Leicester
LE3 1UQ

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Wholesale LED Lights 5 star review on 2nd October 2021

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Male and female adapters are very fragile , pin connectors bend easily . Had to”

Helpful Report

Posted 10 years ago

“Male and female adapters are very fragile , pin connectors bend easily . Had to cut and joint box 4/10 . Not impressed .”

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Posted 10 years ago

“The range of lights and prices are very good. However, I was very disappointed that after carefully choosing the items I needed, ordering them, and paying the additional postage for next day delivery as I required them urgently, I received an email later that evening saying there would be a delay as they were out of stock. I phoned the next morning (Friday) to be told it woul be a 2-3 week delay on delivery. This meant it was then too late for me to order elsewhere for me to get them in time to install over the weekend. Ok, stocks do run out, but is it too much to expect stock availability details to be displayed on the website so people don't waste time and effort on fruitless errands? Order cancelled and items bought elsewhere. Not a good first experience with this company sadly.”

Helpful Report

Posted 10 years ago

“Hmmm. A few chocolates in the package don't make up for some serious screw-ups. I paid for24-hour delivery, but the order was split into three (why?). The first package was delivered 48 hours later (24-hour?) and the second two were delivered 72 hours after the order. This disrupted scheduled work people. A major part of the order was mis-labelled as 7.2W/m instead of the ordered 14.4W/m. We've yet to see whether the mis-labelling was just that, or whether the wrong parts have been sent. Either way, I'm not impressed. Overall a disappointing experience. Add a few chocolates, but make sure you've got the order right first!”

Helpful Report

Posted 10 years ago

Hello Jeremy, Thank you for your honest feedback which is always helpful and please accept our apologies for the delay and any inconvenience caused. I've taken a look into this matter and can explain why the order was split into three parts. Some of the items were not available for immediate dispatch from our warehouse so rather than wait for them to reach us from our supplier we arranged for them to be sent directly from the supplier to you. Also, the order had to be split as you had ordered some of the 1m aluminium profiles - due to their size and shape they have to be sent separately. Really you should have been informed of this arrangement, so I will apologise if you weren't. Unfortunately the delay is not as easy to explain - we have spoken to our courier regarding this and they are not able to give us a firm reason for why the items were delayed en route to you. All items were dispatched at the same time so ideally they should have reached you together. It is worth mentioning that the tracked 24 is not a guaranteed next day service and can occasionally take 2 days. Kind regards, Wholesale LED Lights

Posted 10 years ago

“After brilliant sales advice all the help was undone, by misdelivery. I paid extra for Royal Mail Tracked 24 and was all but accused of being in error about the package having been delivered because the Post Office said it was - it wasn't. it was delieverd elsewhere (our postman confirmed this!!) But Wholesale LED reckon the Post Office don't make mistakes (they clearly do!) and because the Post Office said it was delivered, I am without my lighting and out of £86.99 for the privilage - I'm not happy!! I now think I know where the lighting is, (it was delivered at 9.20 am to a different address) but their offices are shut for 4 days (Bank Holiday) and despite being diagonally opposite our shop, they didnt even say they had received my package - whatever happened to friendly neighbours? Package will now arrive too late for the job it was bought for, thanks for the vote of trust Wholesale LED...not! If you pay for Tracked 24, it only means it will be delivered somewhere, you cannot find out where or who to, opt for a signed for service as Tracked 24 is clearly worthless!!”

Helpful Report

Posted 10 years ago

Hello Andrew, Thank you for your feedback. Let me being by apologising. We choose to use the tracked 24 service and we rarely have any problems with it, but very occasionally we are let down and your situation is exceptional. Our customer service advisers, in conjunction with Royal Mail, will have done everything they could to locate your parcel, but they are limited in what they can do once the item is marked as delivered. Ultimately the responsibility rests with the postman who has failed to notify you of the change in arrangements. This matter will be reviewed in our next company meeting and hopefully we can prevent this from ever happening again. As a side note, we have since received your items back and these will be processed for a full refund as per your request. Hopefully this won't deter you from considering us for future orders. Kind regards, Wholesale LED Lights

Posted 10 years ago

“Sadly when I tried to use the three bulbs, each one blew the circuit so I cannot use them”

Helpful Report

Posted 10 years ago

Hello Duncan, Thank you for your review. We have no record of you contacting our customer service team regarding this matter. If your bulbs are causing a problem you need to let us know so we can resolve the matter. Please feel free to call our customer service team on 0116 321 4120 who will try and assist you in any way they can. Kind regards, Wholesale LED Lights.

Posted 10 years ago

“Item was out of stock so had to wait 2-3 weeks for delivery. To be fair they did email me to advise of the delay but it would be easier to notify this at the point of ordering rather than a day later. Now I have the bulbs they seem to do the job. Slightly pinkish light rather than the horrible green you get with some leds. Brightness also seems okay and very similar size to a tungsten R63.”

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Posted 10 years ago

“Very pleased with my second order. However, I was not impressed that I had been charged twice for the same order. I will check again tomorrow to see if my account has been credited”

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Posted 10 years ago

Hello Glen, Thank you for your feedback. I have already brought this to the attention of our accounts. In future, if you have been charged twice for an order, you should contact us immediately so we can resolve the matter. Kind regards, Wholesale LED Lights

Posted 10 years ago

“Too white! For a warm white lamp it's too white. Doesn't match or blend in with other lamps.”

Helpful Report

Posted 10 years ago

Hello Nick, Thank you for your honest feedback which is always helpful. By comparison our warm white LED bulbs will be whiter than the halogens you are replacing. This is because our warm white LEDs have a colour temperature of 3000K, whereas halogens have a colour temperature of 2700K. If you aren't satisfied with the colour for any reason you can return or exchange items under our 28-day money-back guarantee. Hope this helps. Kind regards, Wholesale LED Lights.

Posted 10 years ago

“Unfortunately my order was late - I had to chase, then the strip light holder inside the very protective packaging is dented right in the middle most annoying but need to install so no time for change as tiler starting Monday. So juding on this experience won't be using again in a hurry. On line suppliers need to get everything right first time especially with first time users - so important as competition is extensive.”

Helpful Report

Posted 10 years ago

Hello Zar, Thank you for your feedback which is always helpful. Unfortunately some of the items you ordered were not available for immediate dispatch as we don't hold stock of them in our warehouse. We have to allow a few extra days on top of normal delivery for these to reach use from our supplier before shipping them on to the customer. This is clearly stated on the website and an email is also sent to inform you of the delay, but we apologise if none of this was clear at the time of ordering. Regarding the damaged item, unfortunately we cannot always guarantee that items will reach our customers in perfect condition, although we do take every precaution possible to ensure that they do. Wherever an item reaches our customers in a damaged condition we will always replace it, no questions asked. Kind Regards, Wholesale LED Lights

Posted 10 years ago

“Ordered 2 core cable from a picture which clearly shows a red and black wire coupled with a specification underneath with the words red and black wire ( which was exactly what I was looking for in order to keep some visual continuity with my wiring ), only to be delivered a 2 core wire with one completely white and one with white and a black stripe. Disappointing.”

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Posted 10 years ago

“Had to wait way to long for delivery. Boxes items came in seemed old and damp, although items were in good condition. Won't be shopping here again.”

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Posted 10 years ago

Hello Mark, Thank you for your honest feedback which is always helpful. With regards to the long delivery, some of the items you ordered are not held on shelf at our warehouse - they are ordered in from our supplier which can add up to 5 days on top of normal delivery. There is a disclaimer on the website notifying customers of this and we also send an email, but we apologise if this wasn't clear at the time of ordering. With regards to the packaging, we will be taking this matter up with the supplier. This isn't something we have direct control over, but hopefully we can identify where the problem lies and prevent it from happening in future. I will also arrange for a member of our customer service team to contact you on Monday as a courtesy. Kind regards, Wholesale LED Lights

Posted 10 years ago

“Ordering was easy and delivery was very timely... But the product arrived bent like a Banana. It was two one meter lengths of Aluchannel for LED lights, managed to straighten them but you need to review how you ship this stuff. That's all.”

Helpful Report

Posted 10 years ago

Hello Hugh, I believe you have been speaking to one of our customer service advisers regarding this but I though I would respond to your review as well. We usually send profiles in poster tubes so ensure this very thing doesn't happen - we are investigating why the profiles were packaged differently on this occasion and will be taking steps to ensure it doesn't happen again. We take full responsibility and are always happy to replace items that reach the customer in a damaged condition. Kind regards, Wholesale LED Lights

Posted 10 years ago

“Still awaiting delivery,had to call last week , nothing on web, was told it was out of stock would be with me fri/sat??? May be there when i get home .”

Helpful Report

Posted 10 years ago

Hi Stephen, I have checked the tracking number on your order and it looks as though the items are due to be delivered to you today. We sincerely apologise for the delay in getting your bulbs to you and hope they are to your liking. Kind Regards, Wholesale LED Lights

Posted 10 years ago

“When I placed the order it was not apparent that the item was out of stock. Nothing I saw during checkout or in the confirmation email alerted me that I would be waiting so long for the bulb to arrive. I am still waiting for it to reach me...”

Helpful Report

Posted 10 years ago

Hi Mark, Your order has now been dispatched and should be with you soon if it isn't already. I sincerely apologise for the delay in getting your order to you and hope the bulb is to your liking. Kind regards, Wholesale LED Lights

Posted 10 years ago

“Ordered seven lights at the direction of the online chat advisor to find out that they were out of stock. No further comms since - now over a week later.”

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Posted 10 years ago

“I'm not impressed, I ordered 2 LED bulbs following on from installing 3 others that I had previously purchased. You have taken my payment and then a day later sent ma an email stating that they are not in stock , no expected delivery date whatsoever. How long do I have to wait???”

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Posted 10 years ago

“Website and customer service team are excellent but the quality of the product lets them down, buy cheep and you buy twice !!”

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Posted 10 years ago

“first order was brilliant order after that is where it went down hill had to wait over a month with new delivery dates been promised then when I received the bulb it had little glue hanging out of it ok I left it, the bulbs where dimmer than I expected. last order took weeks then ater I got order it was badly put together glue all over bulb and black stained finger prints on bulb- seller said well you have 5yr garrentee if it goes faulty but are they even safe to use they appear to of been made in a garden shed”

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Posted 10 years ago

“Ordered 6 x (12v G4 15 SMD LED Disc 2.1W = 20W Halogen (210 Lumens)). Delivery all good but the didscs are too large to be an effective replacement for the halogen bulbs. I had to modify the fittings to use them at all and was unable to use them at all in other fillings. the product needs to be packaged to be smaller.”

Helpful Report

Posted 10 years ago

Hi Phil, Thank you for your honest feedback. Unfortunately we don't have much control over the design of the bulbs. At the moment it is quite difficult to manufacture an LED bulb that is both as small as and as bright as a traditional halogen capsule. The components themselves are fairly large and usually several LEDs are required to achieve an equivalent light output. We do offer dimensions on the site so customers are aware of the size difference. Kind regards, Wholesale LED Lights

Posted 10 years ago

Wholesale LED Lights is rated 4.4 based on 5,075 reviews