Wholesale LED Lights Reviews

Name: Wholesale LED Lights
Rating: 4.37

4.4 Rating 5,075 Reviews

84 %

of reviewers recommend Wholesale LED Lights

4.4

Based on 5,075 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 321 4120

Email:

cs@wled.co.uk

Location:

86, Scudamore Road, Leicester
LE3 1UQ

Write Your review

Tell us how Wholesale LED Lights made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wholesale LED Lights 5 star review on 2nd October 2021

134

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One week later still awaiting delivery”

Helpful Report

Posted 9 years ago

“I have not received any products yet. Most companies that you order online the items arrive next day. I received nothing from your company so had to phone and find out when they were coming to be told some were out of stock. I was asked if I would like the others that I ordered which obviously I affirmed. That was 3 days ago and I am still waiting. You are quick on taking my money though for that I give you 5 points. Not Good N Young”

Helpful Report

Posted 9 years ago

“Very slow delivery, and incorrect information given by phone when queried.”

Helpful Report

Posted 9 years ago

“An unpleasant experience. I was informed that my choice of goods were showing as being in stock, however a few days later when I phoned to enquire about the status of my order I was told that there was a system error and although showing as being in stock - the items were not actually there. No attempt to contact myself was made - I had to make all the moves. Ultimately I was offered an alternative product, which I reluctantly accepted. When the goods arrived a day late, upon looking over the product, I considered it to be of a lesser quality than I expected. A phone call to the company was made the day after receiving the goods - to inform them I would be returning the order and that I was dissatisfied. At the moment I'm still waiting for the returns form to be emailed to me.”

Helpful Report

Posted 9 years ago

“E27ES 7W R63 - Warm White Splendid, I shall order 5 more! C. Read PS I have just noticed that they turn off my digital radio and interfere terribly with my FM radio!! Any suggestions please ???”

Helpful Report

Posted 9 years ago

“LED multi colour strip light array arrived after 2 weeks after order and several e-mails later. Initially it worked but the remote control failed after an hour! Checked using an infra red camera, no output from the remote. In the process of getting it changed. The remote selling regulations are a waste of time as the LEDs have already been stuck to the wall. heho!”

Helpful Report

Posted 9 years ago

“It took 2 weeks from order confirmation - 23/10/14 - to receive a despatch notice - 6/11/14 - advising the items were on their way (although as at todays date - 8/11/14 - they have not arrived. Also the tracking information provided was incorrect and I cannot track my delivery.”

Helpful Report

Posted 9 years ago

“Seriously messed about over delivery. Told item was in stock, then when I called as not dispatched that the part I ordered had been used to fulfill a larger order. I waited a week. Not impressed”

Helpful Report

Posted 9 years ago

“We haven't received the items as yet!”

Helpful Report

Posted 10 years ago

“Despite stating 'quick delivery £40+' on the website, the items were not despatched for 6 days.I am still waiting for T5 strip lights 11 days on !! If these are to special order, then it should be stated.”

Helpful Report

Posted 10 years ago

“The bulbs we not as bright as i thought they would be”

Helpful Report

Posted 10 years ago

“Communication requires attention, phone calls & emails were not returned, chased getting the quote in the first place which should have rang alarm bells. once ordered LED single coloured strip I was told 2-3 weeks for delivery, after 5 weeks decided to chase only to be told I would expect to be looking at a further 10-14 days, would expect the order was never placed. In the end I opted for a on the shelf product, which was not what I wanted, but had already delayed my electrician for 2nd fix instillation on my house renovation & didn’t want to put him off again. Overall disappointed with the service. On a positive when I did speak with Thom at Leicester LED he appeared to be friendly & knowledgeable, I would suggest the supply chain & communication of this company need to improve to get word of mouth recommendation, this is a shame as this is the only LED shop of this kind in the area, with better management this place could be very successful.”

Helpful Report

Posted 10 years ago

“Ordered 3 bulbs 4 weeks ago- contacted the company after 2 weeks and was promised the product by the end of the week and still waiting! Best of it is , have been charged the 48 hour delivery charge and for the bulbs and been invited to write this review!!!! Poor!”

Helpful Report

Posted 10 years ago

“Customer service takes days to come bake to you first order and it was the wrong thing left an email with CS and have as yet not got back to me. As an internet service contact with the customer should be same day.”

Helpful Report

Posted 10 years ago

Hello Matthew, We were closed over the bank holiday weekend which is when you sent your email (Saturday), so we weren't able to reply until Tuesday morning when we returned. We have an out-of-hours phone line for urgent enquiries. Kind regards, Wholesale LED Lights

Posted 10 years ago

“I haven't received my order yet so this review just relates to the service rather than the products. I ordered some LED strip light extrusions via the website on 14th August. I received a confirmation email saying that the order was in process but heard nothing else for a week, so I emailed (no response) and called to chase. I was told my parts had been out of stock and had only been re-stocked the day before (slightly suspicious??). He said the order would be sent straight away. The chap on the phone was extremely helpful and apologetic, but in this day and age you expect to be told that items are out of stock when you order and to be kept up to speed with the progress of the order. The items should arrive tomorrow.”

Helpful Report

Posted 10 years ago

Hello Ian, Thank you for your feedback. We're sorry to hear about the delay on your order. Please accept our apologies. Orders are usually dispatched the same day or, for larger items, within a couple of working days. The issue may have been due to a stock discrepancy on our system which allowed you to purchase an item that wasn't available. We are currently investigating your case and steps will be taken to ensure it doesn't happen again. Thank you again. Kind regards, Wholesale LED Lights

Posted 10 years ago

“Not had light delivered yet”

Helpful Report

Posted 10 years ago

“Very good customer service, however too many issues with the order.”

Helpful Report

Posted 10 years ago

“I placed this order in May, and was informed the order had been packed and dispatched only to be told later that the items were out of stock and had to be reordered,they arrived on 31st July a day after you sent an email saying now that my goods had arrived could I leave a review, we'll here it is,not very good is it. Peter nowell”

Helpful Report

Posted 10 years ago

“Having placed the order on 28th june complete with c/card details I still have NOT recieved my goods. Considering your web page offer of "quick dellvery" after 3 + weeks it is not very good. I did speak to someone on the phone and he was helpful but still no deliverey!!!!!”

Helpful Report

Posted 10 years ago

Hello Anthony, Thank you for taking the time to leave feedback. When you originally placed your order on the 28th June no payment was made, which meant we were unable to dispatch. We did try to contact you regarding this, but were unsuccessful. You eventually called on the 11th July and payment for the order was made. I will apologise for the delay, but without payment we were unable to send the items. The items have now been dispatched and should be with you either today or tomorrow. Kind regards, Wholesale LED Lights.

Posted 10 years ago

“Ordering 10 candle bulbs and then receiving only 8 isn't good service. It needed two or three emails for the department to believe me & reluctantly forward 2 more. I have since returned a faulty one & still have n't received a replacement lloyd beaumont Order No. 100031143”

Helpful Report

Posted 10 years ago

Wholesale LED Lights is rated 4.4 based on 5,075 reviews