Wholesale LED Lights Reviews

Name: Wholesale LED Lights
Rating: 4.37

4.4 Rating 5,075 Reviews

84 %

of reviewers recommend Wholesale LED Lights

4.4

Based on 5,075 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 321 4120

Email:

cs@wled.co.uk

Location:

86, Scudamore Road, Leicester
LE3 1UQ

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Wholesale LED Lights 5 star review on 2nd October 2021

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent email quote request on 22 April and again on 28 May. Just called them to be held with dumb muzak for 3 minutes then to be told by a robot that "sales" were busy !! Good luck if you chose to try this outfit !”

Helpful Report

Posted 4 years ago

“Incorrectly advised of product suitability. It took nearly a month to then be delivered. I installed and tested it, and did not work as per advised. Emailed my query to the company, which was not responded to for 3 weeks. In the mean time tried the online chat with no response. Only just starting conversation with support team now, who advise I need to uninstall, and pay for return postage. Not a great customer experience.”

Helpful Report

Posted 4 years ago

“Great service, affordable prices, easy to install. Definitely recommend.”

Helpful Report

Posted 4 years ago

“Ordered 2 LED floodlights October 2019,and one of them stopped working within 4 and a half months.In February I contacted Wholesale LED Lights in February 2020.The abrupt customer service male said to me that’s warranty.So I sent it back to them through Royal Mail,WLED received my faulty light on the 28th February and on the 9th of March I was told that the warehouse would be contacted any my light sent out to me.Then finally after another phone call on the 12th March I finally was sent a replacement light which was the wrong type of light.Now I’ve got 2 different types of flood lights in my garden.When I contacted WLED I was told the original light is discontinued.Never ever will I or my friends and family by from WLED AGAIN.Really poor customer service,what a shambles of a company. I’ve looked on the internet and guess what the same design of floodlight is available but obviously after spending £114 for 2 lights my replacement was only £35.All I can say is stay away from buying from this company.Guess BBC watchdog should be made aware of their service.”

Helpful Report

Posted 4 years ago

“Placed a order in person confirmed what I wanted 4 times was told that could be collected in person then it arrived in the post and the order was wrong drove back and returned then was told they would re order and would be with me in 24 hours 4 days later nothing drove back and cancelled the order was told I would get a refund in 24 hrs 5 days later nothing called again was told that the refund had be put on the wrong sheet and this would be corrected and refund would be issued in yes you got it 24 hours 4 days later nothing called again and got a refund the next day,would I go back again no way compleat shambles not even a sorry all for £11.94 cost me more in time /traval/and delays”

Helpful Report

Posted 4 years ago

“Easy to find and order lamps. Delivery 3/4 days was fine. Will buy again.”

Helpful Report

Posted 4 years ago

“Product went faulty after 28 days but within warranty! Company policy is to charge the customer to return the faulty product in order to get a refund for the product only. Leaves you out of pocket. I am sure that’s what they rely on if the product it isn’t too expensive in the first place. Not the best policy nor product on my case. Won’t be buying or recommending again!”

Helpful Report

Posted 4 years ago

“I bought 6 White LED Downlights and bulbs when they arrived they were chrome, I was sent a return address label and returned the downlights for a refund and so far nothing but a credit note for the 6 bulbs that I still have. Is this bad custormer service, total incompetence or worse still ..... So be aware if you have a problem with your goods, your on your own”

Helpful Report

Posted 4 years ago

“used plenty of times. as good as always”

Helpful Report

Posted 4 years ago

“Rang asking for somebody to call and offer advice with a view to purchasing ten's of thousands of pounds worth of LED lighting and trunking but apparently the staff do not leave their office to offer advice, even though we are only 40 minutes away.”

Helpful Report

Posted 4 years ago

“One bulb arrived broken so I phoned the company just after delivery and they promised to send a replacement. So farm three days later, it has not arrived. The rest work as advertised.”

Helpful Report

Posted 4 years ago

“Very helpful. Great service. The lights did exactly what I needed. Thank you. John.”

Helpful Report

Posted 4 years ago

“Had exactly what I required. Cut to length working really well. Easy to deal with and fast dispatch”

Helpful Report

Posted 4 years ago

“They are an amazing company very pleased with the power supply that he ordered and the plug unit that is ordered to would recommend to other people as they've got good prices and fast delivery for a really good service as well”

Helpful Report

Posted 4 years ago

“I found this website on Google during a search for a specific type of LED light. Wled has an easy to navigate site and when I needed extra information, a very knowledgeable member of staff helped me out. The lamp and housing arrived super quick and the quality is superb - very happy.”

Helpful Report

Posted 4 years ago

“Will be using again as the customer service was second to none and a very speedy delivery of my made to measure order.”

Helpful Report

Posted 4 years ago

“Very good service, even telephoned me as what I wanted was not in stock and offered a substitute. Also, very quick delivery. In the end I did not need the lights but tested them and they work fine. The reason for four stars is only that they did not have what was on the website in stock”

Helpful Report

Posted 4 years ago

“Worst experience of online shopping ever. Bought 2 sets of lights beginning of December hoping to have them as a Christmas present..after two weeks, nothing. So I phoned them and was “assured and guaranteed “ I’d have them in time for Christmas.. it’s now middle of February and I still don’t have them. I can’t get through to them, total nightmare ! But thank God for PayPal, as I got my refund...they couldn’t get a response from them either !!! Never again, they don’t even deserve 1 star !”

Helpful Report

Posted 4 years ago

“rubbish to put it quite frank. time and time again asking for item to be delivered,then when it did arrive it came without a PIR sensor which it should have had. i won't be using this company again. mg Advise stay well clear”

Helpful Report

Posted 4 years ago

“This is the third light that we ordered, very happy with them. Really good price and excellent quality. The service was fabulous, very helpful staff when I ordered the wrong bulbs. Wouldn't buy lights from anywhere else now. Highly recommend this company.”

Helpful Report

Posted 4 years ago

Wholesale LED Lights is rated 4.4 based on 5,075 reviews