Wholesale LED Lights Reviews

Name: Wholesale LED Lights
Rating: 4.37

4.4 Rating 5,075 Reviews

84 %

of reviewers recommend Wholesale LED Lights

4.4

Based on 5,075 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0116 321 4120

Email:

cs@wled.co.uk

Location:

86, Scudamore Road, Leicester
LE3 1UQ

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Wholesale LED Lights 5 star review on 2nd October 2021

134

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“refused to pay postage on faulty item, would not use this company again”

Helpful Report

Posted 7 years ago

“I ordered 5 LED spots for my kitchen and each one had failed within weeks - David Sarana dealt with this very effectively and sent replacements which unfortunately have again failed - I sourced spots from another company as was getting fed up sending photos and waiting for replacements to be sent and have requested a refund which they are reluctant to do - they keep wanting to send me further bulbs which I have told them Ii have sourced already and as their bulbs were not fit for purpose and want a refund . I am still waiting and have asked this to be lodged as a customer complaint. Not good service when goods are faulty and they will not refund.”

Helpful Report

Posted 7 years ago

“My order was first dispatched to the wrong person, at the wrong address. I then received that persons order, addressed to me. I phoned and was able to get this back in the post to WLED with the freepost address provided by email the next day. A week later and the order arrived. Hurrai. Goods arrived in working order, although the infomation on 4 of the boxes themselves did not match the information online, I was able to use them, and they were bright enough. Finally the '5 YEAR Free warranty' emblazzoned on the website and invoices. Firstly no info or detail of this arrived with the order. No Mention AT ALL in the paperwork, no registration slip to post back no nothing. Noticing the ommision I phoned and waited on the phone to talk to another customer service rep, expecting the order details made electronically to mean registering for a warranty a doodle over the phone even if in this case of repacking my misaddressed returned goods someone had forgot a insert. Wrong, the cust service rep refereed me to the website, and when I mentioned that was where I had gone first and been refered to him, he said to look for a PDF. Most STRANGE. Lastly this warranty is not free nor not automatic. I ordered 6 bulbs so for this nuts company naturally I had to pay 1.20 to print, manually fill in and then 70p to post SIX identical printed paper forms (for each bulb bought) by snail mail to the company, including manually writing in the SKU codes (more complicated to do properly then you think, particularly as the form did not provide the space to fit), sign date and return by post by 2nd class stamp. A Week on and I still do not know when or how I will be notified of whether this 'free' 'five year''warranty' will go through.WHAT IS GOING ON HERE? This may be a underesourced sales operation of a UK Manufacturor, but why this complete incomprehensible level of complexity in the service, fulfilment, conditions and advertising?”

Helpful Report

Posted 7 years ago

“I had a good experience buying LED tape and accessories. Wholesale LED corrected a mistake in my order and called me to let me know. In general very helpful. Shipping slightly slow but overall a good experience.”

Helpful Report

Posted 7 years ago

“Great quality LED bulbs, delivered very quickly. Look fantastic!”

Helpful Report

Posted 7 years ago

“Excellent super fast service with a great item”

Helpful Report

Posted 7 years ago

“Very helpful telephone conversation and transaction and service...Thank you.”

Helpful Report

Posted 7 years ago

“Very good advice when I called in to the showroom. Prompt delivery”

Helpful Report

Posted 7 years ago

“Ordered and supplied efficiently”

Helpful Report

Posted 7 years ago

“Easy to order, fast delivery, and well packaged :)”

Helpful Report

Posted 7 years ago

“I found all the information I needed on the website quite easily. The 3way IP44 ceiling lights arrived well packaged soon after my order was placed and are perfect in my bathroom. They add a touch of class. I am really pleased. Thank you. It might be me, but when I logged in to my account I did not immediately see the "log in" sign on the pale green bar! Perhaps the "log in" button could be made to stand out more or moved nearer to the sign in details. A minor detail. Otherwise everything ok.”

Helpful Report

Posted 7 years ago

“Goods weren't dispatched until I'd chased by phone twice, took well over a week to arrive even though I'd paid for premium delivery. Quality of goods was poor, fittings didn't fit together without pairing with a sharp knife, blanking plates to cover live terminals didn't fit at all. I won't be repeating the transaction anytime soon.”

Helpful Report

Posted 7 years ago

“George was helpful with making sure the items I ordered were correct. However it was unclear that straight connectors were included with the order. They were too narrow to take the aluminium channel and I so not useful!The corner connectors, though ordered, never came even when reordered. The lighting strip was faulty and it took 2 weeks for the replacement to arrive, after prompting. The final system looks lovely, installation straightforward, once I had been sent a diagram for wiring it up!”

Helpful Report

Posted 7 years ago

“Excellent light fitting. Excellent service. Would highly recommend.”

Helpful Report

Posted 7 years ago

“Materials ordered at their offices on a Friday, with a really helpful guy, and received on Tuesday of the following week. Have now used some of the goods and all is well so far.”

Helpful Report

Posted 7 years ago

“I've included two pictures of how I was struggling with reading a music score above my keyboard in the daylight and how easy it was after installing your led strips, the service I received from Jess Hancock was impeccable and the young lady who dealt with my order was absolutely perfect, kind, understanding courteous and full of knowledge about what my needs may be instead of what I'd put up with for a long time. Made a suggestion which I acted upon and now I'm very happy indeed with her recommendations and my purchase using her advice. With the treatment I received from her means I will be recommending your company to all my friends and will myself be trading with you again. Thank you”

Helpful Report

Posted 7 years ago

“Quick delivery and at sensible price.”

Helpful Report

Posted 7 years ago

“The website was easy to navigate, purchasing was straightforward. Delivery was faster than expected and the performance of the light excellent so far. No suggestions to make.”

Wholesale LED Lights 5 star review on 16th August 2017

Helpful Report

Posted 7 years ago

“Items arrived on time.”

Helpful Report

Posted 7 years ago

“I needed a light for a walk-in wardrobe for a teens bedroom that could not be left on, this light works a treat and is low wattage as well. Great!”

Helpful Report

Posted 7 years ago

Wholesale LED Lights is rated 4.4 based on 5,075 reviews