Wido Reviews

Name: Wido
Address: Unit 5a - 5b Bestwood Business Park Bestwood Village Nottingham, Nottingham
Rating: 4.02

4.0 Rating 1,561 Reviews

75 %

of reviewers recommend Wido

4.0

Based on 1,561 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Visit Website

Email:

contact@widosupport.com

Location:

Unit 5a - 5b Bestwood Business Park Bestwood Village Nottingham
Nottingham
NG6 8TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service after sales is awful. Had a problem with hot tub, reply was useless. Sent another email no reply. If the hot tub does not work next summer I will be looking for a full refund. I have opened communications with trading standards so that there is evidence of complaint.if I could give no stars I would”

Helpful Report

Posted 5 years ago

“I have asked to return this wall hairdryer it is not what we expected or not very well made there is no way it will fit into the arm also it is not new it looks all marked round the fitting as though some one else as had it . I have requested my money back but not heard back yet so please can you help Janice sharing-doherty”

Helpful Report

Posted 5 years ago

“Ordered a garden swinging chair for an event. It didn't arrive and after chasing Wido, we discovered 4 weeks later it had been sent to the wrong address 5 miles away in the countryside. Still no refund 6 weeks on and the event is finished. Ridiculous.”

Helpful Report

Posted 5 years ago

“2 times the order was delivered broken will never order anything form them again”

Helpful Report

Posted 5 years ago

“The desk itself is fine but the instructions were the worst flat pack instructions I've ever come across we ended up binning then and hoping for the best. Draw runners broke on installation so had go out and by new ones. Really not recommended to anyone”

Helpful Report

Posted 5 years ago

“Shockingly BAD. Impossible to speak to the company . Rang 4 times and hung on for over an hour each time “until the next agent is available” LOL!!! Clearly a one man band. Never respond to e mails. Can’t believe I have been asked for a review after the complaints I have sent this week! Trustpilot hasn’t a single good review of Wido, and this business should be banned from trading. They are a disgrace. MY ADVICE IS DON’T DEAL WITH THEM”

Helpful Report

Posted 5 years ago

“I haven’t received my order yet. This was meant to be next day delivery. Where is my bin?”

Helpful Report

Posted 5 years ago

“The item L4290865 which I ordered on the 26th of August until now is yet to be delivered and this was meant to be a next day delivery by DX company. Your deliveries need reviewing to avoid bad reputation”

Helpful Report

Posted 5 years ago

“Terrible! Worst I’ve ever brought from. Item never arrived and they don’t respond back to emails or answer the phone!”

Helpful Report

Posted 5 years ago

“NOT RECEIVED NO RESPONSE FROM EMAILS AHOCKING CUSTOMER SERVICE BEEN ON HOLD ALL DAY YESTERDAY AND SINCE 8.30am today”

Helpful Report

Posted 5 years ago

“Unfortunately the garden bench arrived damaged. As soon as I opened the box it was obvious that one side of, what I assume to be the back rest) had been broken off. Sent an email and photos to Wido asking for replacement. Awaiting answer.”

Helpful Report

Posted 5 years ago

“"Thank you for shopping with Wido, we hope you are happy with your purchase!" Are you kidding Wido? I ordered an item from your on next day delivery...4 days later, no sign of it, and you havent responded to my 'where is it requests'.. I would love to be happy with my purhcase, but I havent even received it yet and you have asked me to submit a review...utter madness..”

Helpful Report

Posted 5 years ago

“I have not received my goods, order on Thursday last week...”

Helpful Report

Posted 5 years ago

“Ordered a gazebo and weights ,only received gazebo and no weights ,will not be ordering from wido again ,have not recieved a refund .”

Helpful Report

Posted 5 years ago

“I wouldnt bother purchasing from this company! No wonder they dont have a customer review page! I have just spent 2 and a half hours building a nail station for my wife. Unfortunatley I purchased it a while back and had it in storage until now. However, upon opening the flat pack, pre-drill holes are missing on a number of pieces, not enough accessory screws, unstructions are very limited and not clear as the one sheet build instruction was blur! I have to make my own adjustments (tomorrow) to fit some pieces together because of missing predrilled holes! Avoid.”

Helpful Report

Posted 5 years ago

“My item was delivered to my home address. I completed the deliver to a different address section but it didn’t work. I emailed for help on the delivery day but I was told the item had already been delivered.”

Helpful Report

Posted 5 years ago

“Ordered TROPICANA 5 PIECE GARDEN FURNITURE SET. Arrived next day as promised But 2 off the 5 flat pack boxes they arrived in looked like they had come from a war zone filthy dirty covered in packing tape several holes in the boxes with screws falling out. This damage to the boxes was old, the Items had clearly been reboxed in the past and was nothing to do with the courier who delivered. They look like returns, that they had sold me with. Opening the first box which was a 3 seater bench there was several fixing missing. Opened the second box the worst condition which held the table. Again several fixings for the legs were missing. But the table top was split on one corner it had taken a hard knock on that cormer and it corresponded to loads of packing tape on the corner of the box. It was obvious that this damage had been known about before it was sent to me. I did not open any of the 3 remaining boxes but emailed for them to collect and make full refund. Took them 6 days to reply.”

Helpful Report

Posted 5 years ago

“Products arrived on two separate occasions damaged with package broken and open. Unable to contact Wido customer service by telephone and tried for 8 days then emailed them. Mediocre response and usual excuses. Would not use this company again. Quality of goods poor and badly made. Shop elsewhere and avoid Wido.”

Helpful Report

Posted 5 years ago

“After a week of waiting and no email of a delivery date i contacted supplier to be told via email my order was deliverd to the wrong street address. Aparently according to the delivery company when they went to retrieve my parcel. The occupier have gone on holiday. I am still without my order.”

Helpful Report

Posted 5 years ago

“Item arrived damaged. Driver stated he was given a smaller van and was over his weight limit. But was sent out regardless. As expected looking at the state of the packaging the sentry shed was damaged. The roof was split and the bottom right hand side panel had split off. I am now 3 working days waiting for a partial refund. I'm willing too attempt repair to shed. However I keep getting offered 10% which does not not cover cost of repairs let alone inconvenience and time waiting in for delivery and assembly.”

Helpful Report

Posted 5 years ago

Wido is rated 4.0 based on 1,561 reviews