“I have wicked Grips on four or five of my 1911s. I love them all. Everyone of the grips on your web site are so beautiful, I find myself going back and looking at them although I'm not ready to purchase again. Wicked Grips is addictive. Beware folks,,,once you get started, you're hocked,,,but in a satisfying way. I'm in the process of aquiring another 1911,,, and intending to get the the Raven grips for it from Wicked Grips.”
Hello... thanks for the feedback...
We did reach out to this customer, and informed them that we had an error in our stock system. We apologized profusely, then we offered them 3 options to correct our error;
1. a full immediate refund
2. an exchange for a different pendant
3. we would make the pendent, and send them a free bonus t shirt as an added bonus for the unexpected wait. We explained option 3 would be a "few week wait" time.
The customer chose option 3, and politely emailed that they appreciated our response. We began work on making their pendant. Within a week however they left us this negative review because we had not yet shipped their item. While we do apologize that the item was not in stock, we did attempt to make this customer happy, and we did inform them first, and they agreed to, a "few week wait". Since this customer was not happy with their wait, we immediately refunded them. We do strive to make everyone happy.
Ed
Wicked Grips
Hello...
Thanks for the feedback!
While I understand that we are pricey, we also are a "Made in America" company that focuses on quality materials and quality work over cheap mass production. This costs more, but on whole industry wide, is priced below some of our competition offering similar work or materials. With the addition of free shipping, and NO sale taxes charged to the customer, we give each customer an additional discount they rarely get elsewhere. On top of that, we offer frequent sales discount codes for repeat customers, giving even more back to those who support our work.
Thanks for your feedback
Ed
WG
“Great selection of custom grips, friendly staff who know what they’re doing, algo they have fast shipping. So far I have purchased 3 sets of grips and two sets of screws, I will definitely be back for more.”
“These grips a little exactly what I was looking for. I have wanted to put together a Cobra gold cup for a long time and seeing these grips pushed me over the edge. They look great and came in awesome packaging.”
“The handgrips are amazing. The shipping was very fast. Easy to install; accept they did not send the flashy red screws with the grips. I didn't see where you had to pay extra for the red screws, I just thought they came as adverised in their pictures. So I had to use the guns exisiting screws. You are warned in the write up that a gunsmith aka a dremmel tool, will be required to make the flashy red scews fit. I never had a chance to trim them down because they didnt come with the grips. I wrote an email to Wicked Grips five days ago about not sending everything I thought I paid for but nobody will write back. Funny, they asked me for a review today so here it is.”
Sigh...
Its a sad state of affairs when a customer needs to leave a bad review because they made an error and refuse to own up to it.
First... we are very very clear in the ad that the screws are not included. We cannot help it if you did not read it, as you admit you didn't. We didn't "advertise" free screws anywhere in the photo. The grips also are shown on the gun, did you think that was free as well?
Second.. there is nothing.. absolutely nothing in our product information that tells you that you have to dremel our products to make them fit.
the ad informs that our CZ75 screws do not fit the DAN WESSON DWX without modification, which they do not. We do not advertise any of our CZ-75 screws for anything other than CZ products that use that specific screw. The ad merely informs those that have a DWX that if they want to use our screws, they have to contact DW to verify what screw their gun uses, and they will need a gunsmith to modify the screw.
The ad photo clearly shows them mounted on a DWX with the factory DWX screws.
So you leave a 2 star review for a product you admit are amazing, with super fast shipping, because you are angry that we did not give you a free set of screws? Because you felt entitled to them? Because you didn't read the ad, but we should have just given them to you anyways?
You did not email us.. we have no emails from you about your issue.
Please shop elsewhere in the future.
“I can't say enough good things about the customer service from Wicked Grips. I had a few initial questions and got quick answers. I made a mistake and ordered P938 grips instead of P238 grips. Ed shipped out the right ones before he even got the first ones back. If I ever meet you somewhere Ed - let me buy you a whiskey.”
English
