“I ordered many screws because it was hard to decide what I really wanted. Why didn't i get an exchange? Because I would have to pay shipping twice to get an exchange. This led me to buyers remorse. -Cheers”
Hello.. Thanks for the feedback.
While we offer you free shipping on your initial order, it is not reasonable to expect us to give you free shipping 2-3 times because you couldn't decide which color your preferred and wanted to try several out.
Shipping costs, supplies and the labor that goes into it, are an expensive resource. We offer customers a free shipping option at checkout, but returns and exchanges due to a customers mistake or or customer changing their mind is the responsibility of the customer. We only offer free shipping on returns/exchanges if the error was ours.
Thanks
Ed
WG
English