Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,712 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 10th January 2025

Abraham Elfasi

Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

204

Anonymous

Anonymous // 01/01/2019

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“Stole cash of me missing underlay out my delivery with laminate then resent underlay had a txt saying delivery canceled. Refusing me a refund for underlay saying the underlay was from dx delivery even though I bought it from wickes been emailing them and saying they can't refund me for the underlay because the underlay never came from there shop . Last time I checked the underlay was purchase from wickes with my laminate and comes up transaction from wickes edinburgh . Txt saying delivery canceled stolen my cash im going through bank to take it back as a dispute have the txt on my phone saying delivery was canceled so they haven't a leg to stand on . This is the way wickes treat there customers sent me bent packets of laminate struggled to fit them to the floor had ti buy 2 packs of underlay from b and q aswell so I'm out if pocket because of them by atleast 45 pounds plus the petrol it cost me ti drive to b and q”

Helpful Report

Posted 3 years ago

“Hello I'm not impressed if you want a 300 unit you get a 600 and the paper work tells you too cut down the back a cut of all most 2000 the plinth has to be cut on inside to give clearance because there is not enough set off. I don't expect to put the wires in a tv when I get it”

Helpful Report

Posted 3 years ago

“Simply the worst customer experience I have ever had. Kitchen fitted 6 months late and is falling apart already - 2 years after installation. Please please please avoid.”

Helpful Report

Posted 3 years ago

“So. After spending £12000—£13000 on a kitchen from Wickes 2 years ago, we are still left with a hippo bag on our property and a plug socket hanging from the wall. Not to mention the original rushed job (still have photos) as well as other problems from the fitters WICKES hire. visited the store and phoned customer services 30+ times to be told we are priority (in December)... STILL waiting. The moral of this story.... Don't buy a kitchen or bathroom and have it fitted through WICKES FAREHAM!!! Next stop CEO of the company, local press and trading standards.”

Helpful Report

Posted 3 years ago

“I am not a builder or trader as such, but I found the products and website/prices to be unbeatable. I have ordered so far about 7 times as I recently took on a allotment. What can I say...easy to follow you're order, heads up on times and especially the last order was delivered by Peter...amazing service...polite, professional and willing to help with the delivery. Honestly, from a restaurateur that never ordered building stuff was and I'm sure will be so easy to find what I want for a decent price. Thank you wickes and THANK YOU Peter”

Helpful Report

Posted 3 years ago

“Awful customer experience. I ordered a radiator and a shower, at 2pm on the day of delivery, half way through the 7-7 delivery window, I receive a phone call telling me it won't be delivered and they can't tell me when it will be delivered. So I had to cancel the plumber I'd booked and am now playing a waiting game to see when it'll arrive. I'll track my order on their order tracking system, oh wait, no I won't, it's marked as complete and delivered in the order tracking system. What do I have to do to get an update on my order? I have to contact them. Puts the onus completely on me to track my delivery, so a terrible customer experience and a lesson learnt - if it says it's in stock on the Wickes website, it might not be and you won't know when it will delivered. Better order from somewhere else next time to save time and effort.”

Helpful Report

Posted 3 years ago

“1 year later and 2 week kitchen installation is still not finished.. shocking service and excuses. We’re on the fourth attempt to finish it and spending our own money.. no support from wickes at all.. it’s frankly disgusting”

Helpful Report

Posted 3 years ago

“Bought an Orlando kitchen from Wicks handle from a cupboard missing chips to cupboards and screws missing. Trying to speak to someone at customer services is just a joke and waste of time. The whole debacle has been so stressful yet still no acknowledgement from Wicks. Avoid at all costs.”

Helpful Report

Posted 3 years ago

“Customer service very poor. I am a single lady of slight older years just wanting to repair a couple of small outside rendering patches Apparently they are unable to help or reccomend a product, as it “ might not be suitable” but I can read the instructions !!! Train your staff To basic products. I was not wanting instructions to build a house !!! Will never shop here again .Awful experience.”

Helpful Report

Posted 3 years ago

“I have been in the trade for nearly 50 years and this is the worst service I have had from any supplier ever. Do not rely on this company, its failure to deliver will cost you money in lost days' work - especially the Farnborough store! I wouldn't recommend them to an enemy, let alone a friend!”

Helpful Report

Posted 3 years ago

“Do not buy WICKES TRADE INTERIOR WOOD PAINT SATIN WHITE. Ruined our doors causing dripping all down them, nothing would stop the drips even really thin layers wouldn't do it. I am going to go back into store and ask for a refund. Awful product.”

Helpful Report

Posted 3 years ago

“An absolutely hopeless Company. Evidentially could not organise the proverbial in a Brewery. Wanted Gravel and Sand - reasonable quantity that qualified for "free" delivery. So "free" that in fact it is impossible to book a delivery slot. You can try at different times of the day and night - it seems to be always come back "tomorrow". Perhaps this is a Spanish Company after all instead of being part of the Travis Perkins Group?! I suppose the one saving grace is that it is not possible to pay without a delivery slot [assuming the delivery actually arrives] so at least Wickes saves themselves the bother of being accused of Theft, False Conversion and good old Fraud! Click and Collect seems to be impossible as a bag of gravel is a "2 person lift" and from reading the other reviews they probably do not have the stock. Whether the new Board of Directors appointed on the 23rd March will be able to do anything about it within the next 12 months is, IMHO, doubtful. Best avoid at all costs as the extra stress they will add to your project is not worth it. Unfortunately 1 star is the minimum possible award.”

Helpful Report

Posted 3 years ago

“Absolute disgraceful delivery service and customer care service. 3x attempts at delivering materials to start a job, no email, text, or phonemail to say the deliveries wouldn't arrive, just left me waiting there on all occasions. Cost me over £600 in lost earnings due to deliveries not turning up and all I got back from customer services was "sorry but we won't be reimbursing you in any way for lost earnings". DO NOT USE THIS DELIVERY SERVICE.”

Helpful Report

Posted 3 years ago

“Utter shambolic and disgraceful service from their store in Thurmaston from the Design Consultant to Customer Relations contact. One year on since we ordered our bathroom and their cowboy installer couldn't fit what was described as a basic, simple job, their customer services team couldn't fulfil their promise of delivering a new bath they promised and their reluctance to apologise for the shambles that has been is nothing short of a disgrace. They've taken our money and couldn't provide a service that they supposedly pride theirselves on.”

Helpful Report

Posted 3 years ago

“The most appalling service we've ever experienced. Kitchen installation is now into 5 months and still not finished. We have sent in excess of 100 emails to get it sorted- they couldn't care less. Broken or damaged units , a third of the appliances broken down within weeks, damage to our property, very poor installation of what has been completed so far. We have battled with them for what appears to be forever to get no-where. DO NOT USE WICKES. I could upload pictures but the system would crash with the shear volume of them”

Helpful Report

Posted 3 years ago

“Absolutely shocking service. We paid for a Saturday delivery last week and it didn’t arrive. Tried to call and eventually spoke to someone who said tracking said it was delivered - we were home all day and would have notice the size of it turning up! Impossible to get through to someone and whenever we were lucky enough we are told it’s been escalated (again and again) and someone will call by 4pm. This didn’t happen on any day despite being told this every day. A week has past, no-one has called. Messaged on FB in the end for the same response - asked for refund and now silence. So no item, no refund and no communication. What are we suppose to do now wickes??”

Helpful Report

Posted 3 years ago

“Ordered paint 3 x 10lt Firstly delivered short. The delivered and damaged. Then opened up 1 if the other boxes which was used to deliver paint and that one broken. Ask me to photograph which would have just shown a blue bag inside. However I did nit open these two up until after the 30 days but never the less still delivered busted. Nothing they would do. I will avoid wickes now at all costs The adviser dud say maybe the shouldn't deliver paint. So maybe this happens regularly. Although paint cheaper at wickes with the broken pot it makes it more expensive. Just another lost customer not that they care.”

Helpful Report

Posted 3 years ago

“We ordered some fence panels from Wickes. These were not delivered. We had no communication as to why and due to this we cancelled the order. I know now that the forklift truck broke on the day of delivery. We waited in but no phonecall to inform us. Had we have been told we would have understood and not cancelled. I still want the panels but not from Wickes however I have to wait for them to refund the money. We were considering Wickes to assist us with home improvements but taking into account our recent experience we will look elsewhere. Disappointing experience at best.”

Helpful Report

Posted 3 years ago

“Just been to pick up items from Wickes Glossop firstly some of your treated timber I wanted was not available then many of the angle brackets shown on line were not there asking staff for help from staff was pretty useless But what made me really angry walking around the store was the amount of staff not wearing masks at least 50% without I then got served by the most offhand unhelpful ignorant young woman also not wearing a mask she came really very close to me to scan items and was offhand because I hadn't turned 2 items bar code up. She didn't seem to mind coming close to hand me receipts. All in all a disgusting experience Wickes.”

Helpful Report

Posted 3 years ago

“Recently, I needed to buy some architrave, so I checked on the Wickes website for where they had it in stock and it showed the Catford branch had 15 packs. I drove all the way there but was disappointed to find, even though there was still 15 showing on their site, there were none to be found. The first store worker I asked was one of the least helpful people I've ever dealt with. He just looked completely irritated and shrugged and didn't want to help find out if there was any in the back or why there was this discrepancy. He just wasn't interested. Why on Earth are they paying this person if he can't even be bothered to do his job? The second person I went to, at the till, was equally unhelpful so I asked for the manager and he asked his colleague to look at the back and see if the architrave was there. This person came back and told me he couldn't find any and could not offer any explanation of why the website said there were 15 in stock. I asked him, to avoid me having another wasted journey, if he could call another nearby shop to see if they had some. When he called the Blackheath branch, they confirmed they had 3 in stock but they couldn't get to it, so were not able to sell it to me. In the end, after waiting nearly an hour in this useless shop, I gave up, went to B&Q instead and found the architrave I needed. Why I even bothered with Wickes in the first place is anyone's guess, as a similar thing happened a couple of weeks earlier with another product, which was showing plenty of stock on the website. However, when I arrived at the store, 10 minutes later, there was none there, even though it was still showing lots of availability on the Wickes website. Wickes is a total waste of time. Unhelpful, poorly trained staff, a website that isn't fit for purpose and a failure of organisation that is astonishing. I would advise anyone not to bother, unless you're absolutely desperate.”

Helpful Report

Posted 3 years ago

Wickes is rated 1.5 based on 1,712 reviews