Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,694 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

Write Your review

Tell us how Wickes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

Wickes 1 star review on 12th October 2023

Grace

Celia Stanley

194

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking service. We paid for a Saturday delivery last week and it didn’t arrive. Tried to call and eventually spoke to someone who said tracking said it was delivered - we were home all day and would have notice the size of it turning up! Impossible to get through to someone and whenever we were lucky enough we are told it’s been escalated (again and again) and someone will call by 4pm. This didn’t happen on any day despite being told this every day. A week has past, no-one has called. Messaged on FB in the end for the same response - asked for refund and now silence. So no item, no refund and no communication. What are we suppose to do now wickes??”

Helpful Report

Posted 3 years ago

“Ordered paint 3 x 10lt Firstly delivered short. The delivered and damaged. Then opened up 1 if the other boxes which was used to deliver paint and that one broken. Ask me to photograph which would have just shown a blue bag inside. However I did nit open these two up until after the 30 days but never the less still delivered busted. Nothing they would do. I will avoid wickes now at all costs The adviser dud say maybe the shouldn't deliver paint. So maybe this happens regularly. Although paint cheaper at wickes with the broken pot it makes it more expensive. Just another lost customer not that they care.”

Helpful Report

Posted 3 years ago

“We ordered some fence panels from Wickes. These were not delivered. We had no communication as to why and due to this we cancelled the order. I know now that the forklift truck broke on the day of delivery. We waited in but no phonecall to inform us. Had we have been told we would have understood and not cancelled. I still want the panels but not from Wickes however I have to wait for them to refund the money. We were considering Wickes to assist us with home improvements but taking into account our recent experience we will look elsewhere. Disappointing experience at best.”

Helpful Report

Posted 3 years ago

“Just been to pick up items from Wickes Glossop firstly some of your treated timber I wanted was not available then many of the angle brackets shown on line were not there asking staff for help from staff was pretty useless But what made me really angry walking around the store was the amount of staff not wearing masks at least 50% without I then got served by the most offhand unhelpful ignorant young woman also not wearing a mask she came really very close to me to scan items and was offhand because I hadn't turned 2 items bar code up. She didn't seem to mind coming close to hand me receipts. All in all a disgusting experience Wickes.”

Helpful Report

Posted 3 years ago

“Recently, I needed to buy some architrave, so I checked on the Wickes website for where they had it in stock and it showed the Catford branch had 15 packs. I drove all the way there but was disappointed to find, even though there was still 15 showing on their site, there were none to be found. The first store worker I asked was one of the least helpful people I've ever dealt with. He just looked completely irritated and shrugged and didn't want to help find out if there was any in the back or why there was this discrepancy. He just wasn't interested. Why on Earth are they paying this person if he can't even be bothered to do his job? The second person I went to, at the till, was equally unhelpful so I asked for the manager and he asked his colleague to look at the back and see if the architrave was there. This person came back and told me he couldn't find any and could not offer any explanation of why the website said there were 15 in stock. I asked him, to avoid me having another wasted journey, if he could call another nearby shop to see if they had some. When he called the Blackheath branch, they confirmed they had 3 in stock but they couldn't get to it, so were not able to sell it to me. In the end, after waiting nearly an hour in this useless shop, I gave up, went to B&Q instead and found the architrave I needed. Why I even bothered with Wickes in the first place is anyone's guess, as a similar thing happened a couple of weeks earlier with another product, which was showing plenty of stock on the website. However, when I arrived at the store, 10 minutes later, there was none there, even though it was still showing lots of availability on the Wickes website. Wickes is a total waste of time. Unhelpful, poorly trained staff, a website that isn't fit for purpose and a failure of organisation that is astonishing. I would advise anyone not to bother, unless you're absolutely desperate.”

Helpful Report

Posted 3 years ago

“The most useless shop ever, Staff is not trained and have no clue of what they are selling. The most common answer you would probably get from them is : "I don't know..." It looks like most of them are employed to restock the aisle.. I decided to go to B&Q and ask the same question to a member of the staff and the difference is definitely there.. What a shame”

Helpful Report

Posted 3 years ago

“Absolutely the worst level of service I've seen ever. Taking over 3 days to reply to cancellation emails (4 emails). Reply only after the product was out for delivery with pathetic excuses and replying afterwards within minutes, but your 1.3 stars out of 5 is not by mistake. Well done!”

Helpful Report

Posted 3 years ago

“Spent £330 on decking which had to be delivered. Given delivery date, nothing arrived. Managed to find out by delivery company it was accidentally left off the lorry? Since then, I have been constantly telephoning Wickes to find out about my delivery and when it will arrive. Not one customer service team member has been helpful. One promised to call me back but no call. I still do not have my delivery and getting a bit frustrated with dealing with unhelpful Wickes customer service! I am wondering if I will ever get this order as I can't even get an answer from the delivery company now. Very very poor experience.”

Helpful Report

Posted 3 years ago

“What went wrong? Hmmmmm all of it, front start to finish. I'm actually amazed at how wrong it all went. You would think it impossible to be that rubbish. Spoke to about 10 different people over 18 months of multiple issues and as a company, it's like pulling teeth. Do not use. Unless you enjoy disappointment”

Helpful Report

Posted 3 years ago

“So we bought our kitchen in 2011 in Dudley, West Midlands from a coworker, Pedra. We have been going to the store constantly as our worktop which is the magna range has rotten due to moisture from the dishwasher. As a metal strip was not provided for our dishwasher which we didn't know of at that time. The coworkers in wickes kept taking our details down and said someone will get in contact with you or they will let Pedra know but yet again we did not hear from anyone which is absolutely appalling. This happened numerous of times within the guarantee. Then we got in touch with wickes customer services who requested photos of the rotten worktop. I did not hear from him either and his name was Daryl Hesketh. I kept emailing for a response to Daryl but again got ignored. Which is no surprise. Plus they do not write notes on their systems so we have to keep on repeating ourselves. Everyone we go to we keep going to we are getting ignored which is very time-wasting and frustrating. DO NOT BUY A KITCHEN FROM WICKES... Another customer service guy said once the kitchens are bought they don't care. Yes, This was his exact words which is 100% correct. I was shock he even said this but he is completely correct they just don't care. We went to the wickes store a couple of times again and the last time we went we were pointed by a wickes manager to a kitchen coworker named, John from Dudley wickes store. He first said he did not know we came in previously and then he says yes i have received and email from customer services about the worktop issue. I then said why did you not contact us then. ( he swearved the question ) so obviously he does remember us but they are being totally ignorant. John then claimed alot of customers had this issue back in the day when we bought our kitchen claiming that the metal worktop barrier to prevent moisture, was not a thing which i think again he was lying. He then said he will speak to an installer and ask for a special tape instead of a metal bar which he thinks is better for some reason. We have still not heard anything from him from that day l once again. The worktop guarantee has ended due to the fact of being ignored constantly, which for a well known company you would expect higher attention and resolving quickly. But they do not care at all. Absolutely very disappointed in the total experience and services from all aspects.”

Helpful Report

Posted 3 years ago

“Paid £11,000 for a wonky kitchen. The problems has been dragging on for almost 3 years. Now cupboards doors can't be shut.”

Helpful Report

Posted 3 years ago

“Bought a new kitchen with building works required and fully managed project. The project manager was not assigned. The kitchen is not installed fully, it is not straight, holes were left in walls and ceilings. It’s been nearly 2 years and the online complaints process is slow, inefficient and biased. Don’t ever buy a kitchen service from them”

Helpful Report

Posted 3 years ago

“Doesn’t deserve one star. Received text on delivery day to say dispatch issues and delivery would be the next day. No delivery and no communication. Could not track. Waited more than 30 minutes to be told to ring again the next day. Next day, another phone call. Promised a call back which did not materialise. Tried chat line which was unhelpful. Eventually after a third phone call wastold they would reorder but wait time would be long. Cancelled order but now must wait 14 days for money to be refunded. Will not use Wickes again”

Helpful Report

Posted 3 years ago

“Ordered kitchen units. All but one unit was to be delivered a week later. The remaining unit was not available for delivery but was available for click and collect locally. Paid on line for the lot. A couple of days later received notification that the click and collect unit had been cancelled and refunded. Contacted Wickes and was told they tried to contact me about it. No missed calls/no voice message/no email!!! Rest of kitchen units pointless without this unit so cancelled order. Told refund in upto 5 days. Meanwhile message from delivery company telling me when my order would be delivered. Phoned delivery company. Wickes had NOT cancelled them- apparently this is common. I advised delivery company not to come. They didn't. Contacted Wickes to chase up refund. Was advised they would also refund proposed delivery charge of £5. Delivery charge refund has been received. Delivery cost refund arranged AFTER the apparent refund for the remainder of the units. I have STILL not received somewhere in region of £1,169!!! WHERE IS MY REFUND?????”

Helpful Report

Posted 3 years ago

“After 2 months the work surface edging has started to lift so water is now getting in apparently this is our fault . The other issues we had where eventually done but always with the impression that it was our fault. Like we put to much in the wall cupboard that’s why it fell of the wall not the way it was put up. As they also changed the work surface after the cabinets fell of the wall Wickes probably think this is down to them”

Helpful Report

Posted 3 years ago

“Worst "service" I have ever experienced. Received a text to say goods would be delivered. Needless to say they never turned up although the tracking status the next day showed as order complete. Asked customer service for help. Was fobbed off with the matter being "under investigation" and someone would phone me. Of course no-one did. Tried their virtual customer service and saw I was number 32 in the queue - probably behind loads of other people trying to get their goods. Still battling to get an answer. Really deserves no stars. People, go elsewhere unless you enjoy hassle and paying for items you are not going to receive.”

Helpful Report

Posted 3 years ago

“Awful service from Wickes, paid more to be delivered on Saturday, I've had no reply or information from the delivery company or Wickes. I was told by a customer service agent on the live chat, I would receive a phone call regarding where my product is, I've have had no reply whatsoever. The live chat system is constantly down, other than for customers looking to purchase a new bathroom or kitchen. Unable to get through to customer service to cancel my order and ask for a refund due to hour long wait times. Poor service and trading standards, will definitely not be using Wickes in future again, I recommend you avoid them.”

Helpful Report

Posted 3 years ago

“Awful Customer Service> Have emailed their MD and their customer services manager and asked them to call me re: a Forest Shed, ( I have seen better Orange box wood!) Delivered with splits, missed nails, I have requested a refund. I wouldn't give them an an F grade in GCSE Woodwork, it is not carpentry it is absolute butchery, and a credit to the person that put the frames together. I cannot believe that an employee could knowing produce such utter rubbish and think that customers are stupid enough to accept it! Customer service are absolutely ineffective, have the responsibility but no authority. I cannot believe that a perceived quality company such as Wickes could be party to delivering such utter rubbish and then fail to get back to their customers. Some Quality Assurance training and some instruction on how to answer telephones properly might be advantageous, If you cannot even manage the subcontracted erection of a garden shed, no wonder you have so many 1 star reviews. I would waste my time an money dealing with these cowboys”

Helpful Report

Posted 3 years ago

“From now on I will be staying well clear of Wickes. Bought quite a lot form them in the past It was of reasonable quality and price. The customer service, especially on the phone was always very helpful and friendly. I purchased a mitre saw in November 2020 with a 2 year guarantee and after very little use, 3 months later, a part broke. It was not the most expensive saw in the world but Wickes made a big issue of it being guaranteed for 2 years When I contacted Wickes I was informed that this item was discontinued and it was up to me to get in touch with manufacturer and find out if the guarantee applies. I am perfectly well aware that even though the item say Wickes on it and the accompanying manual only has “Wickes” on it, that item was manufactured by a third party manufacturer. I would have thought that 3 months into a 2 year guarantee I would be told “Oh we are sorry to hear that. Take the part to you nearest store and we will arrange a refund or replacement.”. What I got instead was. “That item is now discontinued and you will need to contact the manufacturer to arrange a replacement or refund”. I asked how I could go online to look up the replacement part and how to purchase the broken part myself. Wickes could not even do this with a product with their name on it. I now understand why there is no parts list in the manual provided The young lady at customer services was very helpful and went to some effort to solve the issue but at the end of the day all she could give me was as an e-mail address of a manufacturer in China. There was a lot of we are “very sorry for the inconvenience” I sent an e-mail the address provided a received no response whatsoever. I also filled an on line help form and have never received any response, I called Wickes again and very helpful person gave me a telephone number to contact . I tried this to find out it was only and extension with an answering machine that did not even say which company it was. I left y details. But no response. I then found a number on the back of the manual for help concerning the tool. When I selected the option for warranty claims a recorded message told me to contact the retailer. I tried the option for spares and was informed that I could not even purchase spares and Wickes we responsible for the warranty. I called Wickes yet again and after explaining my story and waiting for the customer service representative to “talk to his manager” I was told the problem would be resolved and he would get back to me in two days. I am now left with a 3 month old broken mitre saw which was guaranteed for 2 years awaiting a response from a manufacturer. No response I have given up. I may write a letter to the complaints Dept but suspect it is a waste of time I could investigate a legal route but I suspect Wickes know that this is too much hassle for ordinary people. I am now left with 3 month old it guaranteed for 2 years that I cannot even buy a spare part for. After hours of phone calls and messages Wickes still have not responded. It seems company policy to pass responsibility for guarantees to equipment manufacturer. Then just fob you off when you keep going back So all I can advise is only buy simple items that do come with a guarantee and stay well clear of any Wickes branded products. We even considered Wickes to supply and fit our new kitchen. Dodged a bullet there !!!”

Helpful Report

Posted 3 years ago

“I've tried to order a small amount of timber and plywood online today for click and collect. The first item was a piece of ply 3.6mm x 606mm x 1220mm. My guess is that this item would weigh 1 kilo (ish) i.e., a bag of sugar! The item is not available for click and collect as it's " a two man lift"!!! So I tried to phone to see if I can just call in and pick up. Waited on the phone for about ten minutes. Not too keen on travlling a sixty mile round trip to be told "no". Has the world gone mad?”

Helpful Report

Posted 3 years ago

Wickes is rated 1.5 based on 1,694 reviews