Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,703 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 14th November 2024

Mr J M Madin

Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

199

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was so excited to get a new bathroom in total we paid £6000 which is a lot for us, after it was installed which took 3 weeks as the fitter was working alone we found some problems, after several calls to the store some smooth manager came out and said no bathroom looks perfect on camera pictures and as we have a working bathroom they wouldn’t be in a hurry to come and rectify it, it took 5 months to get the bits fixed and even now there are bits not finished, we were told we couldn’t have a different workman cause we contracted him not wbicks so he had to complete the work, we have give up now, once they got your money they don’t wanna know you so we will get our kitchen done elsewhere 😡”

Helpful Report

Posted 6 years ago

“Customer service has been an issue in getting my fitted kitchen. Too many different staff answering when I phoned about delivery of items. Staff were not helpful when I asked aproximate time of delivery. I have never found any problems with other companies before. This meant lots of inconvenience for me. I also emailed but never got an answer from them about things. Getting a new kitchen is expensive and I would never get one from them again .”

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Posted 6 years ago

“easy access online ans very helpful completing order using phone help line”

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Posted 6 years ago

“Ross at your Dundee store was spot on, couldn’t be more helpful, cheers bud”

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Posted 6 years ago

“Bad kitchen design. Bad workmanship. Bad customer service. Avoid.”

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Posted 6 years ago

“Worse customer service and staff are so rude”

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Posted 6 years ago

“Used the click and collect service. Was on a call out when the part I had was no good, simply found it paid and was ready and waiting for me by the time I got there. Saved me time and hassle trying to find it and queuing again to pay. Also shopped through quidco for cashback :)”

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Posted 6 years ago

“Fast and reliable service. Great quality product.”

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Posted 6 years ago

“very bad customer service did not get what ordered so asked for refund on diffarance we did get it but now will not deliver to us because we complaind thought was custermer always right spent lot money with them last few years never go to any of there storse again”

Helpful Report

Posted 6 years ago

“£30 Bulk delivery to the Kerbside is limited and excludes customers that do not have strong people to hand to move the delivery from the kerbside to the garden or property. Often only one person turns up to deliver bulk items. On occasions the driver will deliver to your garden or property, but you cannot guarantee this. Unfortunately, that means for me I cannot order no more bulk items from Wickes until they improve their delivery service.”

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Posted 6 years ago

“Wickes never have anything of anything ever. All I have EVER had from this place are full refunds. Less than useless.”

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Posted 6 years ago

“Two and a half years ago we had a very old bathroom removed and a new one supplied and fitted by Wickes. It was supposed to be our dream bathroom. Instead it has become our nightmare bathroom. So far we have had the shower leak three times into the ceiling below, the sealant does not last because they built a partition wall and it's not up to the job, it moves, so the tiles lose grip with the sealant. We have to re-seal it ourselves every so often now to stop the leaks. The shower door fall off it's hinges and break into millions of bits, the toilet cistern fitted so badly it leaked whenever you flushed it. A large leak from under the toilet which went on for two years and climaxed in our dining room ceiling falling down. The sink tap break in half (they did replace that free of charge). And just the other week our light fitting failed. They supplied and installed that too. We did complain to them. But they explained their bathrooms are only guaranteed for two years. Really if we had know that their bathrooms are ONLY DESIGNED TO LAST TWO we wouldn't have used them. There is nothing in our bathroom that has not failed now, except the heated towel rail and we bought that ourselves as they 'forgot to order it'. Really really really do not recommend.”

Helpful Report

Posted 6 years ago

“Tried to use our gift card in the Brighton store. They said they couldn't process them at the moment as they weren't scanning properly. I asked if they could find out how much was on the card and honour it anyways, seeing as the gift card was bought in good faith that it would be honoured. They told me it was a nation wide issue. It was a rather young acting manager and he refused to phone anyone higher up the chain of command. We left disgruntled, then when we got home phoned customer services, who said they hadn't heard anything about the problem and could indeed let the store know how much was on the card and it was up to the store's discretion to honour it. I had to phone back the store and tell him how to do his job, then wait for him to phone and check with higher management after all. We then had to go all the way back to the store, where the man/boy manager had been told to honour the gift card. Wasted time and journey for us! Not impressed by the unhelpfulness. Hubby had taken the day off work to do the job but it took half the day to just buy the tools we needed using a pre-paid card that we trusted would be honoured. Could have been dealt with so much better and faster if the manager had tried to be more helpful and think outside the box a little.”

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Posted 6 years ago

“Wickes at Scunthorpe - for heavens sake get some decent staff that can do their job and offer customer service! Long time customer v young job worths. Congrats! Will take my customer else where in future!”

Helpful Report

Posted 6 years ago

“A couple of years ago we had spoken to someone who did a home visit and we also went in-store to get the quote – our reason for not proceeding was down to the fact that he came across as patronising and rude. Earlier this year, we decide to give Wickes another try. This time we spoke to someone else in the same store who appeared not bothered; on several occasions we tried to make conversation with him but there was very little engagement from him. It’s almost like he wanted to get the deal and get rid of us. We then decided to pay a visit to a different store where we had explained everything to the manager and another member of staff in that department; they appeared very sympathetic to our situation/negative experiences. After having the new designer over to measure up, etc. we decided to proceed with the order placement; and following that, that particular designer has not engaged with us since (that was back at the beginning May)! The manager had picked up the mails but last contact was mid-June! We still haven’t had the required survey – the fitter doesn’t even respond to messages; asks for dates when he can come over and then doesn’t respond – again, last contact was in mid-May! I had a call just over a week ago regarding delivery of the goods to which I informed the lady that the level of service is shocking and I do not want to agree any dates; I also explained nobody had been in touch for months! She informed me she would follow-up with the store/fitter and someone would be in touch…over a week on and nothing! I also had a text from Wickes Customer Services with a link to respond to a survey back in mid-July; I responded negatively and still no follow up call? This is just a brief summary of what has happened. Absolutely disgusted with the lack of customer service and the attitude of the staff members we have engaged with. We will not be proceeding with our order nor engaging Wickes in the future for any work we require. This has been an absolutely disheartening and frustrating experience for us; especially as we have had bad experience previously bringing in a tradesman directly. We thought we would go with what we assumed was a “reputable” company and pay that ‘ridiculous’ extra amount for doing so but the service has been atrocious.”

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Posted 6 years ago

“Rude, angry and unhelpful staff (manager also). Unable to get an order right. Unwilling to help at all to fix things. Do not care about customers at all. This was handsworth store UK Avoid!”

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Posted 6 years ago

“Poor design Poor product quality Poor installation Poor service”

Helpful Report

Posted 6 years ago

“Delivery missed - Advised today they had a major systems failure over the weekend. If your delivery was for today, you may get it tomorrow (or not at all!) Complaints to Customer services seem to get lost and you wait for a long time for a non-committal response - avoid their web-based "enquiry submission" as it is not classed as a complaint. Email simon.king@wickes.co.uk as the MD and place the words Formal complaint in your header - this way any board-level meeting (should) discuss these if they are bothered about customer reputation. Having said this Money Saving Expert has a thread about Wickes poor delivery service in 2007 so there hasn't been much improvement since!”

Helpful Report

Posted 6 years ago

“I went to look at decking because there was a discount that ended today(06/08/18) £300 worth (not a lot of money to some people ) tried click and collect but couldn’t do it so I went back down to the store about 20 minutes before closing task if I could pay so my done could pick it up in his van the next day “no” we can’t hold it overnight!! It’s in the bloody store anyway so it’s not like it’s taking up extra space!! Wickes can go do one I won’t be going back no help and terrible customer service!! If I could no stars I would!!”

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Posted 6 years ago

“Ordered and paid online for 'Click & Collect' in-store service. Despite receiving 2x SMS messages & a voicemail to say item's were ready for collection, they had to be picked from shelves when I arrived. Luckily all was in stock! Also a 30-min. Staff very helpful & couldn't be faulted but the system is rubbish!”

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Posted 6 years ago

Wickes is rated 1.5 based on 1,703 reviews