Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,713 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 10th January 2025

Abraham Elfasi

Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

204

Anonymous

Anonymous // 01/01/2019

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“Ordered a large number of paving slabs and sand etc to build a patio. Paid online for delivery only to be told before that they don't have any slabs and I would need to wait two weeks. Was also told if I had the missing slabs delivered two weeks later I would get charged again for delivery! Don't waste your time with these muppets and use a real big Odets merchants.”

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Posted 6 years ago

“I purchased laminate flooring suitable for a bathroom. It was guaranteed for 15 years. After 11 months it became 'blown' and I began a complaint with Wickes Hall green. After 18 months and jumping through numerous hoops (inc the manufacturer themselves) we have been refused a refund (value approx£100). Buyer beware at Wickes. Their customer service etc is appalling. I would certainly never purchase again from Wickes. Shocking service. I would also give no star if that was an option.”

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Posted 6 years ago

“Shame I had to give 1 star. We are having an awful experience. Once they have your order they don't give a stuff! We are trying to order a 500 base unit and wall panel that didn't come on our order. It's like trying to pull teeth! Trying to get hold of a kitchen designer is nigh impossible. We have been told for the last two days that so and so will order it and call you when it's done. They don't call so you call them. No it's not been ordered yet, so and so is in a meeting they will do it when they are finished and call you. No call no order. Round and round the garden. Can I speak to the store manager? No they don't have one. Oh my God! Don't buy a Wickes kitchen! Our fitter is about to come to a standstill and has to be finished in 3 days. Oh, OH and the cookers they supply don't come with a heat protector pack! So when you go to put your oven in you have to search the Internet for one of those or risk your new oak worktop and new base units burning! B&Q kitchens come with a pack..I know I've had one. And don't bother calling customer services, they are clueless too. No idea madam if they should come with one. Call Zanussi customer services. Called them on number given, number doesn't exist! Nice one mate. I really could thump someone. Oh, Oh and don't have a Wickes fitter! They cost three times more than your average kitchen fitter! We cancelled ours and good, because he was very rude to my hubby when questioned about the prices for "specialist works' he was trying to charge us for. Hubby said he wasn't going to pay it. Daylight robbery. Awful, Awful people. Worst customer service ever.”

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Posted 6 years ago

“brought a wicks electric drill from the Boston shop returned next day chuck had jamed wicks sales man released the bit with dificulty then sprayed with wd40 said if no better bring back returned next day with same problem wicks sale person (manager) refused to change or give me my money back He said could not find the fault”

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Posted 6 years ago

“The staff in Chippenham are rude. All the staff stand around in the till together chatting. I get the impression they’re sniggering about people at times. They are unhelpful and unfriendly. The young woman who served us today actually huffed and her manner was very sulky. It’s consistently awful customer service in Chippenham but I’ve never been huffed at before.”

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Posted 6 years ago

“Had my two bathrooms supplied and fitted by Wickes. Since the initial install I’ve had cracked wall tiles, leaking cistern, ill fitted basin tap and now a leaking bath tap which still isn’t sorted!”

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Posted 6 years ago

“you get what you pay for that,s it no more”

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Posted 6 years ago

“I bought a filter tap which is now leaking I reported this five weeks ago and was told the fitter is on holiday and he will contact us on his return. I waited two weeks and then spoke to the manager. He said I’m in the office tomorrow and will get the fitter come and fix it. I’m still waiting. This is five weeks since I have reported it. I’m having to turn the water off at night as it’s now flowing from the tap. I do not recommend their after service. This is terrible.”

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Posted 6 years ago

“NEVER PURCHASE A BATHROOM FROM WICKES, the BATHROOM has been in 1 year-old the bath has leaked, shower holder came loose, toilet seat came loose & now the shower door is leaking. Poor poor quality especially spending £6000 which is a lot of money”

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Posted 6 years ago

“Contacted customer services regarding a problem with a Karcher. 4 different customer service reps all gave the wrong information to return the item to store. After driving the 20 miles to return it the store manager advised it cant be returned it has to go through Karcher and that customer services know that. Still waiting on customer services response as to why they did this.”

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Posted 6 years ago

“I was so excited to get a new bathroom in total we paid £6000 which is a lot for us, after it was installed which took 3 weeks as the fitter was working alone we found some problems, after several calls to the store some smooth manager came out and said no bathroom looks perfect on camera pictures and as we have a working bathroom they wouldn’t be in a hurry to come and rectify it, it took 5 months to get the bits fixed and even now there are bits not finished, we were told we couldn’t have a different workman cause we contracted him not wbicks so he had to complete the work, we have give up now, once they got your money they don’t wanna know you so we will get our kitchen done elsewhere 😡”

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Posted 6 years ago

“Customer service has been an issue in getting my fitted kitchen. Too many different staff answering when I phoned about delivery of items. Staff were not helpful when I asked aproximate time of delivery. I have never found any problems with other companies before. This meant lots of inconvenience for me. I also emailed but never got an answer from them about things. Getting a new kitchen is expensive and I would never get one from them again .”

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Posted 6 years ago

“easy access online ans very helpful completing order using phone help line”

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Posted 6 years ago

“Ross at your Dundee store was spot on, couldn’t be more helpful, cheers bud”

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Posted 6 years ago

“Bad kitchen design. Bad workmanship. Bad customer service. Avoid.”

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Posted 6 years ago

“Worse customer service and staff are so rude”

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Posted 6 years ago

“Used the click and collect service. Was on a call out when the part I had was no good, simply found it paid and was ready and waiting for me by the time I got there. Saved me time and hassle trying to find it and queuing again to pay. Also shopped through quidco for cashback :)”

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Posted 6 years ago

“Fast and reliable service. Great quality product.”

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Posted 6 years ago

“very bad customer service did not get what ordered so asked for refund on diffarance we did get it but now will not deliver to us because we complaind thought was custermer always right spent lot money with them last few years never go to any of there storse again”

Helpful Report

Posted 6 years ago

“£30 Bulk delivery to the Kerbside is limited and excludes customers that do not have strong people to hand to move the delivery from the kerbside to the garden or property. Often only one person turns up to deliver bulk items. On occasions the driver will deliver to your garden or property, but you cannot guarantee this. Unfortunately, that means for me I cannot order no more bulk items from Wickes until they improve their delivery service.”

Helpful Report

Posted 6 years ago

Wickes is rated 1.5 based on 1,713 reviews