Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,703 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

Write Your review

Tell us how Wickes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wickes 1 star review on 14th November 2024

Mr J M Madin

Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

199

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking. Who in the right mind thought it would be a good idea to supply trolleys without baby seats and a click an collect service where you order on Lin to collect in an hour only to go down there to find out your order hadn't even been picked. The staffs manors are disgusting with no customer service skills and hardly any of them know anything about the products they sell or even if they have them in stock. Very disappointed with the company you should be ashamed. Do not shop at Wickes in Lincoln!!!!!”

Helpful Report

Posted 8 years ago

“Absolutely appalling service. We made an order and were not at any point during ordering online made aware that our order would be split. Even on the invoice there is a section where it can note items coming separately, but there was nothing. It makes it look like all items are being delivered by Wickes themselves. On the morning of day of delivery I received two texts, one to say my order would be between 10am and 2pm, and another saying DX would be delivering, it still was not clear that the order was split, I thought perhaps Wickes notify you and tell their courier to notify you also. When the Wickes van turned up I went through my order, and enquired about the missing items, the courier told me they would be sent separately and that it would be today. Afterwards I rang customer services and asked when the second part would be delivered, and I was told to expect it any time up until 6pm, and that the driver 'at their discretion might or might not call'. Needless to say they didn't...and they didn't show up at all. I waited in all day, no knock at the door. So at 6:10pm I called Wickes customer services and I was told an attempt had been made by DX, this was a lie at least on the part of DX, but perhaps both like to bluff their way out of leaving people waiting. Because the woman on the phone said there was a photo of my property and asked if I have some small shrubs in the front garden. I said 'just send the photo because I don't believe you'. She wouldn't, and also couldn't give me any details from the alleged photo. She in fact said she could not see that much detail...how convenient. I waited in for several deliveries that day, and only DX did not turn up. The next day I had to take off work 'unpaid!' and the DX driver turned up around 2pm and was really rude, remarking on the problem being people ordering online. He also said many people don't bother to be in anyway, well I was in! He also knew nothing about an attempted delivery the day before. I am so appalled by both Wickes as they did not respond to my email complaint, and DX for providing the worst service and customer care known to man! We will neither use Wickes or DX for as long as we live. Oh and if you want to sort things out now because I have put my review on here...too little too late mate! B&Q here come.”

Helpful Report

Posted 8 years ago

“My daughter had a kitchen designed and fitted by Wickes. The units were short and the attitude of the Manager who delivered them was appalling. The fitter made such a mess and then whined when he was told he would not get his full pay. My daughter is still waiting for Wickes to explain why a plinth heater will not fit and why their contractor broke the original. Next stop the County Court.”

Helpful Report

Posted 8 years ago

“I really cannot believe that a 'national' DIY store can sell wood of such an appalling quality. Task 1 - find a piece of wood that is not warped? Task 2 - find a piece that is not so full of knots that is usable? Task 3 - not lose the will to live before you give up in despair, sorting through a load of fire wood before you kick yourself for not ordering the product from a proper wood yard (at less cost) - but then it was a Sunday and you wanted to get the job done for Monday!”

Helpful Report

Posted 8 years ago

“Thanks for wasting my time---twice ( I run my own business and time is definitely money) .. Went to buy toilet and cistern - after showing customer your catalogue and taking them to local branch - they chose one off display and I took em home - when job was due to start I went down to fetch the gear required only to be told " we don't stock that one anymore" I pointed out it was on display in store and also in book but was informed it was no longer available and the display model ( complete with price ect) was also not for sale ??? Back to square one with customer and half day wasted ! A month later took another customer to pick some new Taps for suite I'd purchased ( very nice display by the way ) all looked so good it took ages for them to choose - and yes you've guessed it ...."end of line ! We don't sell them anymore " !! And just to really take the Micky the toilet was still on display Just a suggestion but if you want to sell items from your very professionally displayed stores, it could well be a good marketing policy to actually keep the displays up to date with what you sell ! Thanks again for the wasted time - my customer eventually got her second choice on both items from b&q”

Helpful Report

Posted 8 years ago

“very poor finishing, tiling also very poor”

Helpful Report

Posted 8 years ago

“Looked at your website to see about bath panels to replace at my mother-in-laws saw that as it's the bank holiday you have a sale. I thought excellent get a bargain and keep the mother-in -law happy. The experience was awful got up early arrived asked for help the lady on the till was the only one working. She did put a call for assistance and it would be 5 minutes. In that time she was more worried making sure the burger van outside had their changes splitting £50 notes for builders to buy their breakfast at the burger van. The male assistant who turned up to help me pulling a trolley of goods told me to go and see the guy in the bathroom show room. He told me any bath panel that I needed would take 4 weeks to get. I mentioned the ones on the website he said not his area he did take me to see them which was kind of him and said these are them and the size you need you will have to cut down. I looked at them I do not have the experience and knowledge so I left and a woman who hasn't had her breakfast as most men know is grumpy. That is why I am writing this review I have never experienced service so poor before and that it what is good in this day and age as consumers we can take our business else where and Wickes 's loss will be another companies gain”

Helpful Report

Posted 8 years ago

“Not giving our kitchen refunds”

Helpful Report

Posted 8 years ago

“Absolute nightmare! AVOID! You have made my bathroom refurbishment a bit of a nightmare. Firstly, I have paid extra for Saturday delivery - only 70% of the items ordered arrived on Saturday, of which Bathtub front panel came broken and bath tub was missed off. That is not the end, as the builder started tiling one pack of the wall tiles were discovered broken - luckily he could utilize them. John - Twickenham Hub manager - tried to rectify some of the above issues - he brought a bath tub in his own car on Saturday afternoon. Unfortunately, bath tub had a hole on the side. He promised a Monday delivery, which took place. I have spent about 2 days chasing up a front panel for the bath tub - been to 3 different stores after checking the stock - Hanworth, Twickenham and as far as Slough. None of these stores had a P-shape bath tub front panel which was clean, not scratched nor broken! This is ridiculous - why are you stocking a bath tub and have no front panels for it? Or why these panels are such a poor design that break so easily? Every single member of the staff at your stores has complained about these panels. Finally, I needed 2 single floor tiles to finish off the bathroom floor, so I went to Hanworth store to find out that single tile price was £5.99, while the whole pack of 7 tiles was £12.80. Joke! Quality of the wall tiles is another issue - scratched, pattern washed out. In addition to the above. I have spent about 3 hours in total on the phone to your customer services regarding the issues. I could not get heater - tower rail delivered nor even a rough estimate on its availability, so had to cancel and source it elsewhere. Same with the soft close toilet seat. Both refunded and bought elsewhere. Problems, problems... Has all of the above "Got your name on it"? And now a cherry on top of it: After contacting Wickes customer services with all of the above - I had to ask for an update, as nobody was keen to reply. After that I got an apology and an offer of £20 worth of voucher!!! After about £1700 spent. This an insult. AVOID !!!”

Helpful Report

Posted 8 years ago

“Wish I'd seen this site before ordering my kitchen! What a terrible experience The whole process has been very stressful for 2 months! Dealing with the staff-sales agent in Folkestone was a very unpleasant experience from the Store manager to the sales representatives. Where is the attention to detail and customer service? Horrible treatment, bad communication. They never put themselves on the customer shoe, unacceptable. I will be happy to share my disappointment with a higher manager than the store manager. Feel free to contact me I will defiantly not be recommending Wickes to anyone-what a fiasco”

Helpful Report

Posted 8 years ago

“What an awful customer service, very poor communication and lack of understanding. Do not use this company. The kitchen staff-sales in Folkestone needs proper customer service training. Our dream kitchen become our nightmare. After so many calls, e-mails and wrong deliveries finally our kitchen was finalized and completed in August. This is the worse experience we have ever had with any company. Over two months dealing with such an incompetent staff.”

Helpful Report

Posted 8 years ago

“Now don't get me wrong, I like Wickes, but when it comes to delivery it lacks a hell of a lot, I ordered a larder unit 2 décor end panels of course the doors and a length of plinth,,,Now this is for a global company that I work for with loading bays ,and warehouse facilities etc., The driver(probably agency) decided to lean all the said items against a lamppost at the front of the building then walk maybe 8 mts to the intercom and tell our girl in the office, "Kerbside delivery" and then walk off,,,,And to top it all the plinth I ordered should've been 2.6mt long he didn't seem to think it looked good at that size and as it had been snapped into 1mt(ish) bite size pieces, Not all the drivers are like that , but this one ,,,,,Well!”

Helpful Report

Posted 8 years ago

“Awful customer service, bad communication, rude conduct. Do not use this company. We have received appalling customer service from Wickes over the last four months. This includes verbal abuse, lack of communication (sometimes non existent) and extremely poor customer relations. The poor customer service spans over four months and is still ongoing, Wickes have taken very little responsibility for these issues and we’ve felt fobbed off each time. Our very small bathroom which we were told would be completed within 10-12 days is still not near completion on day 17. We have made a formal complaint to Wickes and received no response. We have contacted a legal ombudsman that Wickes have refused to mediate with. The next step is legal action. This is the worse experience we have ever had with any company. Steer clear from any dealings with this company as it is not worth the stress and upset.”

Helpful Report

Posted 8 years ago

“Bought ready to fit kitchen great service speedy delivery very pleased with kitchen easy to build and fit no problem with the units good value for money”

Helpful Report

Posted 8 years ago

“Designer didn't turn up for home visit and didn't bother to call (they said they did but had no missed calls and had phone with me all the time). When I called to find out where he was I was told he was with another customer. I asked to talk to him and when he came to the phone he was extremely rude. Wickes' loss: I will now be taking my business elsewhere.”

Helpful Report

Posted 8 years ago

“The laminate flooring I purchased from Wickes creaked + squeaked badly after a couple of months following installation by a professional flooring specialist. Wickes tried to absolve themselves as a flooring inspector concluded that my floor was uneven. Why then did the previous laminate flooring in my flat never creak for over 12 years? They send 'impartial' flooring inspectors who give the answer the seller/manufacturer wants to hear (i.e. the client is at fault). Having responded to my review on their website (misleadingly blaming my floor when it was their faulty product) there was no option for me to answer back. Btw, if I was in the wrong, why was I awarded a full refund plus damages??? I will never buy from them again.”

Helpful Report

Posted 8 years ago

“I would never use wickes again. They are a disgrace.”

Helpful Report

Posted 8 years ago

“Customer service! What customer service? Given a delivery date, took a day off work no goods arrived, no contact I rang what a waste of my time!!”

Helpful Report

Posted 8 years ago

“I have ordered and paid for a ladder. My account states it has been delivered. It most certainlyhas not been to my address and has yet to appear two dates after the due delivery date. I have been onto customer services. My ladder has been delivered to a virtual store 8076!!! Call backs? Promises, like the ladder, not yet delivered.”

Helpful Report

Posted 8 years ago

“Bought own brand emulsion that was like water and own brand gloss that gave my door a tree bark effect. Wicks must be trying to loose customers to homebase”

Helpful Report

Posted 8 years ago

Wickes is rated 1.5 based on 1,703 reviews