Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,702 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

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Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 14th November 2024

Mr J M Madin

Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

199

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Does not even deserve one star ! I ordered 2 basic items from Wickes, to be delivered. The delivery company did not inform me of when the items were to be delivered, I was on the phone when they came, they took the items away and claimed to have delivered them. After half a day of trying, I finally managed to contact Wickes who refused to provide a refund. Subsequently they agreed to cancel the order and provide a refund. The delivery arrived again the following day without notice ! I therefore sent it away, explaining I had cancelled it with Wickes. I e mailed Wickes again to explain what had happened, Three days later I received an e mail from Wickes saying they were 'awaiting a response' and could not progress the matter. Every time they agree something with me, they do the opposite, have wasted hours and hours of my time, left me without the goods and refuse to return my money.”

Helpful Report

Posted 2 years ago

“Unlike most of the reviews here, mine is not based on the service of staff but on the quality and value of their products. I purchased two 1000 wall units from the flat pack range. We moved into our house last year and although the kitchen is functional, we will be changing it. There were no wall units fitted so we wanted to add some as a temporary solution pending a complete refit. The quality of these not inexpensive units falls far short of expectations. In short, the carcasses edges do not align properly and when assembling and do not hold their form after fitting. They are not strong enough to hold their shape and sag in the middle once the shelves are loaded. (No. Not overloaded) I would not consider purchasing from Wickes when it comes time to refit the kitchen.”

Wickes 2 star review on 21st November 2021

Helpful Report

Posted 2 years ago

“Purchased a kitchen 2005 with a 10 year guarantee (what a joke), during Lockdown I noticed a defect on the fridge door, on closer inspection there were a few doors like it. I waited to contact the store when Lockdown was lifted, the Store and Head Office was contacted only to be told the Atlanta White Range they no longer sell or make, and the guarantee on the doors is only 5 years. I have been passed around, So basically they do not want to know, had I know this I would have contacted Wickes straight away and that would have been 4 years. No one has been to inspect they have said i have used products on them and not wiped it off. I know I have not because with gloss you have to buff it straight away or it looks a mess. The guarantees are a waste of time. It is not my problem that products are not available, they should not commit to guarantees if items can become obsolete/no longer available. Do not trust Wickes.”

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Posted 2 years ago

“We had to move out of our house because the toilet never arrived after many calls to the office. Also still not had the refund. Toilet was ordered 10 weeks before”

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Posted 2 years ago

“The most awful experience trying to get an office design. Raised concerns with Customer services who didn't want to know. As the first interaction and a potentially new customer I am shocked. Avoid!”

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Posted 3 years ago

“I couldn't believe how Rubbish Wickes has become. I only had a small order two plaster boards some adhesive, a oval clothes rail and two clips. The delivery van arrives with the clothes rail and clips missing. The driver said the abort the delivery and get hold of customer support an hour later I thought it was sorted. A day before the re-delivery I get a phone call from the Wickes store saying the adhesive is out of stock, hmm it was in the van a day before okay no worries I can manage without it. The re-delivery came but we're now missing the two clips that hold the clothes rail to the wall. This time I spoke directly to the store. The chap was quite helpful and he said his manager would drop them off.. Surprise nothing turned up, looks like I'll be ringing them in the morning the hear more stories. I doubt I'll be buying online from Wickes after this performance.”

Helpful Report

Posted 3 years ago

“book a kitchen designer visit to home which the designer didn't turn up. when I phoned him he said he didn't mean to come. it was misunderstanding I thought he would visit on the date and time I have confirmation email from wicks. he called me back and said he can design without seeing our kitchen and asked me which product I want. so I said I wouldn't know which Wicks products suits my kitchen without his advice and then he started shouting at me blaming why I chose Wicks anyway. so I hunted up his call. totally waste of my time.”

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Posted 3 years ago

“A big shout out to Jim from Carlisle store. Fantastic customer service from him today.We wanted to purchase 24 large plaster boards.He helped my husband load them all.onto a trolley in 2 loads and onto out trailer.Well done to this young man an asset to the store.”

Helpful Report

Posted 3 years ago

“Avoid if possible - at least do not buy online! After more than a month after the order and after three online complaints and calls, I was informed that the item I bought is out-of-stock. Therefore, my order was cancelled but I did not receive my money back!!! They did not return the delivery charge that i paid!!!”

Helpful Report

Posted 3 years ago

“Avoid,had a shower,sink and toilet installed.The workmanship by the fitter was shoddy.Plastering was sub_standard ect.No mortar was replaced around the outside pipe work.The driveway was left stained and marked from plaster and debris,once your money has been taken Wickes are not bothered about the poor standard of workmanship”

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Posted 3 years ago

“Bought 2 Keter ‘Store it out Max’s’ costing around £300. One was fine the other the hinges were faulty on the lid. Went back to Wickes who told me that I had to contact Keter direct myself. I have written 3 emails to Keter over a period of a month asking for replacement hinges, but I have not even had the courtesy of an acknowledgement, let alone a response. Hopeless Customer Service from both Wickes and Keter.”

Helpful Report

Posted 3 years ago

“When things go wrong what defines a company is how well they accept their responsibility and resolve the problem, so having been assured by Wickes CEO David Wood that their “number one priority” was to “provide the best possible service to customers” I felt confident that they would make good all the issues I have with my new Corian worktops. What a fool I was ! The initial issue was the poor quality of the Corian they fitted. After several missed appointments to fit them, citing quality concerns, they were finally installed. Unfortunately, they were far from seamless, had lots of visible silicone sealant, the wrong sink and within a week were a mass of scratches. All these defects are the responsibility of Sheridan, the company Wickes use for their Corian, but Wickes have gone out of their way to discourage me from contacting Sheridan and in turn Sheridan have gone out of their way to ignore me. This would be fine if Wickes were making any noticeable effort to resolve the issue for me but they are instead hiding behind a convenient get out clause that despite there being no doubt I am the end Customer and the issues are genuine, my order was raised by my builder rather than myself and this allows them to play a childish game of completely ignoring me or on occasion replying to my builder who then has to forward it to me. It would be unprofessional to mention by name the representative from Wickes who is behaving in this way but following my email to their CEO he was asked to deal with my issue. All I can say is if he has autonomy in the way he deals with unhappy customers he is in the wrong job and if he is following Company guidelines on how to deal with complaints then David’s claims regarding Customer Service are laughable. At no point did anyone from Wickes look at the issue or even ask for photographs to help understand the issues. When I decided to send them some, these were largely ignored and I was told that the resolution was to remove and return the worktops for polishing. Explaining what removing them would actually entail - unplumbing the sink, disconnecting the gas and removing the hob, emptying and removing the newly installed kitchen cabinets that sat atop the worktops along with the associated electrics and other cabling they maintained this was the only option available to me. Despite my protestations that they should provide new worktops as polishing could not possibly solve all the issues, Wickes refused to consider this. At one point, to save me the inconvenience of having my new kitchen dismantled, I was offered a sum they claimed to be 50% of the cost of my worktops. This actually equated to less than 10% further highlighting a complete lack of understanding by them. When challenged we were told that this was actually 50% of the cost of the Corian rather than of what we had paid them, so apparently for every £1000 you spend on Corian from Wickes, £900 of it is either fitting costs or perhaps more likely, a very generous profit margin for them. The worktops were so poor that keeping them was just not an option, so I had no choice but to agree to dismantling my new kitchen to allow their removal. This was done by my builder at the weekend to allow the Corian to be removed on the Monday with an agreement it would be returned repaired on the Friday, my builder returning that weekend to refit the rest of the kitchen. On Monday the worktops were unceremoniously cut away and removed. Unfortunately the temporary worktops I was promised were not provided so I was left for another week with an unusable kitchen (not fun with a 3 year old child) though Wickes clearly thought this to be absolutely acceptable. The following Friday my worktops were indeed returned but had not been repaired as they didn’t have the colour in stock !! How they could remove them without first checking they could repair them is beyond belief. Two weeks later I still have my old but now cracked and broken worktops loosely fitted to my units. I have no splashbacks or upstands to protect the units underneath. I have exposed walls and electrics, the countertop units are still in my garage and I have wasted two weekends and taken two days off work to allow them to create this utter mess. Wickes are still ignoring my emails. The only offer they have made (via my builder) was telling me to choose another colour. When I did, I was told the one I had chosen didn’t form part of their contract with Sheridan and I couldn’t have it. Not wanting to choose an alternative and with Wickes unable to provide what I paid for I requested a refund. At time of writing (two weeks later) I am still waiting. I do hope people will take this review into consideration before doing business with Wickes. You may well have a different experience but should there be an issue with your purchase - I did warn you !!”

Wickes 1 star review on 23rd October 2021

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Posted 3 years ago

“WICKES THE INCOMPETENT hy 666473010 ORDER NO. sku 173903 - - Wickes Seven Bottle Monobloc Kitchen Sink Mixer Tap - Chrome. ordered . paid. waited and waited. contacted them. their veiwpoint was about excuses to reject claim [they made mistake of including internal emails in reply to self]. many weeks past. eventually after i caught them out they wrote: 'Unfortunately we do not have stock of this and no due date at present, therefore I have cancelled this order and a refund will be issued. I am sorry for any inconvenience caused.' 'Alison Jane Reid Wickes Customer Services'. weeks passsed STILL NO REFUND PAID OUT!!! HERE WE HAVE AN EXAMPLE of the Dunning-Kruger effect! Remember their 'motto',........ Wickes...do it right! Really? more like Wickes DO YOU RIGHT ........UP THE XXXXXX Wickes - its got our name on it........................ IF ITS GOT WICKES NAME ON IT YOU WONT GET THE ITEM OR REFUND”

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Posted 3 years ago

“I accepted that without the original receipt I would not be given a cash refund but to be told "No credit note" only to be told to look for something to the same value, UNBELIEVABLE. The Managers attitude (if he was the Manager) was, with a smirk on his face, that there was nothing he could do as "it is company policy". Having then returned home and telephoned "Customer Services" they told me that they would pass my complaint on and I would be contacted by 4pm that day. To date nobody has done so. Why should I be forced into buying something that I don't really want. I reiterate, I did not ask for a cash refund or expect one. BEWARE never displace your receipt. Totally Disgusted.”

Helpful Report

Posted 3 years ago

“I have been liaising with #Wickes for the last couple of weeks regarding the products they delivered to me. Apart from the fact that the products were damaged or with missing parts, the customer service that I received both in person and through their chatroom is appalling. In addition, I requested for a refund which they have approved more than 3 weeks ago and still this has not yet been resolved. I strongly DO NOT RECOMMEND #Wickes to anyone. Their failure to deliver to their commitments as well as their terrible customer service makes them an awful company to be trusted in whatever form, shape, or manner. #poorcustomerservice #terribleproducts”

Helpful Report

Posted 3 years ago

“We ordered a weatherproof cable real, found one cheaper outside, I tried to cancel the order but, it had already been proccessed and they refunded us, I was advised to refuse delivery, when my sister tried to, it was no longer on the curriers scanner so, I contacted Wickes, they advised me to order another one but, I was confused as, I explained, we would have two? Their reply was, when you order, send them and email with the order number so, they can contact the warehouse to stop it going out and that would be paid for (if you understand me? As, we had a refund!) I did as, advised, only to recieve another real, I explained what had happened, they truly apologised, a memeber of staff, even though very nice and helpful said, on Sunday, it will be collected on 18/10, let me know when they collect it? it is 18/10 today, the parcel is still here!! So, they may come and collect it tomorrow instead, who knows?”

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Posted 3 years ago

“I can only assume that Wickes is an awful company to work for. None of the staff smile or seem happy. They are poorly trained and they lie blatantly. The customer service staff are no better. When you bring something to their attention they spend weeks copying and pasting emails to you once a week, giving the same platitudes. One staff member told me they didn't do price matching despite a large poster behind him saying they did. Then when I insisted on a price match, he called a manager who also refused to price match. It wasn't an expensive thing either. A matter of a few pence only. Lucky for me, there's another well known DIY store right across the road from Wickes, where the staff are super smiley and helpful and if I need to buy a screw fix, that's where I shall go in future. I have no idea how this company even stays in business.”

Wickes 1 star review on 15th October 2021

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Posted 3 years ago

“Whickes design bathrooms I spoke with two lady's and a man for a appointment for a free bathroom design they all left .e on hold and must have thought they wouldn't make any commition off me I have worked threw the pandomic and even caught it through my job and gave it to my family I had my kitchen done Nd fitted by whickes which I found amazing and so reliable am so disappointed with the treatment and the disrespect AVE reserved today from your staff please look into this for me three staff is discussing”

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Posted 3 years ago

“It’s not the fitting, that’s been amazing it’s been the design team. What a bunch of rude we got your money now jog on cowboys they are! Bottom line I do not recommend the design service. Spend your hard earned money with someone that cares.”

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Posted 3 years ago

“Appalling, unprofessional service from kitchen fitters. Ran over by 6 weeks (leaving us unable to cook/wash dishes/do laundry) on a job they said would take just 5 days. Repeatedly left site with very little progress then wouldn't come back for days at a time. Very poor quality of what work they did actually complete, numerous mistakes and substandard finish. Finally left with multiple tasks still outstanding, did not answer calls or messages for over 2 weeks, then store manager said the fitter would come back to rectify, then they said he was not available to return for the foreseeable future and they were unable to provide anyone else to complete the service either. Customer Services a masterclass in gaslighting. Would make promises over the phone, then totally contradict them by email. I twice sent them copies of invoices showing over £2,000 of completion and remedial works required. They agreed by phone to cover it. Then offered £350. Then offered £850 (in writing). Then dropped it to £500. Then rescinded the offer altogether. AVOID AT ALL COSTS if you want your kitchen to actually be fitted, and if you value your mental health.”

Helpful Report

Posted 3 years ago

Wickes is rated 1.5 based on 1,702 reviews