Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,693 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

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Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

Wickes 1 star review on 12th October 2023

Grace

Celia Stanley

194

Anonymous

Anonymous // 01/01/2019

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“Avoid,had a shower,sink and toilet installed.The workmanship by the fitter was shoddy.Plastering was sub_standard ect.No mortar was replaced around the outside pipe work.The driveway was left stained and marked from plaster and debris,once your money has been taken Wickes are not bothered about the poor standard of workmanship”

Helpful Report

Posted 2 years ago

“Bought 2 Keter ‘Store it out Max’s’ costing around £300. One was fine the other the hinges were faulty on the lid. Went back to Wickes who told me that I had to contact Keter direct myself. I have written 3 emails to Keter over a period of a month asking for replacement hinges, but I have not even had the courtesy of an acknowledgement, let alone a response. Hopeless Customer Service from both Wickes and Keter.”

Helpful Report

Posted 2 years ago

“When things go wrong what defines a company is how well they accept their responsibility and resolve the problem, so having been assured by Wickes CEO David Wood that their “number one priority” was to “provide the best possible service to customers” I felt confident that they would make good all the issues I have with my new Corian worktops. What a fool I was ! The initial issue was the poor quality of the Corian they fitted. After several missed appointments to fit them, citing quality concerns, they were finally installed. Unfortunately, they were far from seamless, had lots of visible silicone sealant, the wrong sink and within a week were a mass of scratches. All these defects are the responsibility of Sheridan, the company Wickes use for their Corian, but Wickes have gone out of their way to discourage me from contacting Sheridan and in turn Sheridan have gone out of their way to ignore me. This would be fine if Wickes were making any noticeable effort to resolve the issue for me but they are instead hiding behind a convenient get out clause that despite there being no doubt I am the end Customer and the issues are genuine, my order was raised by my builder rather than myself and this allows them to play a childish game of completely ignoring me or on occasion replying to my builder who then has to forward it to me. It would be unprofessional to mention by name the representative from Wickes who is behaving in this way but following my email to their CEO he was asked to deal with my issue. All I can say is if he has autonomy in the way he deals with unhappy customers he is in the wrong job and if he is following Company guidelines on how to deal with complaints then David’s claims regarding Customer Service are laughable. At no point did anyone from Wickes look at the issue or even ask for photographs to help understand the issues. When I decided to send them some, these were largely ignored and I was told that the resolution was to remove and return the worktops for polishing. Explaining what removing them would actually entail - unplumbing the sink, disconnecting the gas and removing the hob, emptying and removing the newly installed kitchen cabinets that sat atop the worktops along with the associated electrics and other cabling they maintained this was the only option available to me. Despite my protestations that they should provide new worktops as polishing could not possibly solve all the issues, Wickes refused to consider this. At one point, to save me the inconvenience of having my new kitchen dismantled, I was offered a sum they claimed to be 50% of the cost of my worktops. This actually equated to less than 10% further highlighting a complete lack of understanding by them. When challenged we were told that this was actually 50% of the cost of the Corian rather than of what we had paid them, so apparently for every £1000 you spend on Corian from Wickes, £900 of it is either fitting costs or perhaps more likely, a very generous profit margin for them. The worktops were so poor that keeping them was just not an option, so I had no choice but to agree to dismantling my new kitchen to allow their removal. This was done by my builder at the weekend to allow the Corian to be removed on the Monday with an agreement it would be returned repaired on the Friday, my builder returning that weekend to refit the rest of the kitchen. On Monday the worktops were unceremoniously cut away and removed. Unfortunately the temporary worktops I was promised were not provided so I was left for another week with an unusable kitchen (not fun with a 3 year old child) though Wickes clearly thought this to be absolutely acceptable. The following Friday my worktops were indeed returned but had not been repaired as they didn’t have the colour in stock !! How they could remove them without first checking they could repair them is beyond belief. Two weeks later I still have my old but now cracked and broken worktops loosely fitted to my units. I have no splashbacks or upstands to protect the units underneath. I have exposed walls and electrics, the countertop units are still in my garage and I have wasted two weekends and taken two days off work to allow them to create this utter mess. Wickes are still ignoring my emails. The only offer they have made (via my builder) was telling me to choose another colour. When I did, I was told the one I had chosen didn’t form part of their contract with Sheridan and I couldn’t have it. Not wanting to choose an alternative and with Wickes unable to provide what I paid for I requested a refund. At time of writing (two weeks later) I am still waiting. I do hope people will take this review into consideration before doing business with Wickes. You may well have a different experience but should there be an issue with your purchase - I did warn you !!”

Wickes 1 star review on 23rd October 2021

Helpful Report

Posted 2 years ago

“WICKES THE INCOMPETENT hy 666473010 ORDER NO. sku 173903 - - Wickes Seven Bottle Monobloc Kitchen Sink Mixer Tap - Chrome. ordered . paid. waited and waited. contacted them. their veiwpoint was about excuses to reject claim [they made mistake of including internal emails in reply to self]. many weeks past. eventually after i caught them out they wrote: 'Unfortunately we do not have stock of this and no due date at present, therefore I have cancelled this order and a refund will be issued. I am sorry for any inconvenience caused.' 'Alison Jane Reid Wickes Customer Services'. weeks passsed STILL NO REFUND PAID OUT!!! HERE WE HAVE AN EXAMPLE of the Dunning-Kruger effect! Remember their 'motto',........ Wickes...do it right! Really? more like Wickes DO YOU RIGHT ........UP THE XXXXXX Wickes - its got our name on it........................ IF ITS GOT WICKES NAME ON IT YOU WONT GET THE ITEM OR REFUND”

Helpful Report

Posted 2 years ago

“I accepted that without the original receipt I would not be given a cash refund but to be told "No credit note" only to be told to look for something to the same value, UNBELIEVABLE. The Managers attitude (if he was the Manager) was, with a smirk on his face, that there was nothing he could do as "it is company policy". Having then returned home and telephoned "Customer Services" they told me that they would pass my complaint on and I would be contacted by 4pm that day. To date nobody has done so. Why should I be forced into buying something that I don't really want. I reiterate, I did not ask for a cash refund or expect one. BEWARE never displace your receipt. Totally Disgusted.”

Helpful Report

Posted 2 years ago

“I have been liaising with #Wickes for the last couple of weeks regarding the products they delivered to me. Apart from the fact that the products were damaged or with missing parts, the customer service that I received both in person and through their chatroom is appalling. In addition, I requested for a refund which they have approved more than 3 weeks ago and still this has not yet been resolved. I strongly DO NOT RECOMMEND #Wickes to anyone. Their failure to deliver to their commitments as well as their terrible customer service makes them an awful company to be trusted in whatever form, shape, or manner. #poorcustomerservice #terribleproducts”

Helpful Report

Posted 2 years ago

“We ordered a weatherproof cable real, found one cheaper outside, I tried to cancel the order but, it had already been proccessed and they refunded us, I was advised to refuse delivery, when my sister tried to, it was no longer on the curriers scanner so, I contacted Wickes, they advised me to order another one but, I was confused as, I explained, we would have two? Their reply was, when you order, send them and email with the order number so, they can contact the warehouse to stop it going out and that would be paid for (if you understand me? As, we had a refund!) I did as, advised, only to recieve another real, I explained what had happened, they truly apologised, a memeber of staff, even though very nice and helpful said, on Sunday, it will be collected on 18/10, let me know when they collect it? it is 18/10 today, the parcel is still here!! So, they may come and collect it tomorrow instead, who knows?”

Helpful Report

Posted 2 years ago

“I can only assume that Wickes is an awful company to work for. None of the staff smile or seem happy. They are poorly trained and they lie blatantly. The customer service staff are no better. When you bring something to their attention they spend weeks copying and pasting emails to you once a week, giving the same platitudes. One staff member told me they didn't do price matching despite a large poster behind him saying they did. Then when I insisted on a price match, he called a manager who also refused to price match. It wasn't an expensive thing either. A matter of a few pence only. Lucky for me, there's another well known DIY store right across the road from Wickes, where the staff are super smiley and helpful and if I need to buy a screw fix, that's where I shall go in future. I have no idea how this company even stays in business.”

Wickes 1 star review on 15th October 2021

Helpful Report

Posted 2 years ago

“Whickes design bathrooms I spoke with two lady's and a man for a appointment for a free bathroom design they all left .e on hold and must have thought they wouldn't make any commition off me I have worked threw the pandomic and even caught it through my job and gave it to my family I had my kitchen done Nd fitted by whickes which I found amazing and so reliable am so disappointed with the treatment and the disrespect AVE reserved today from your staff please look into this for me three staff is discussing”

Helpful Report

Posted 2 years ago

“It’s not the fitting, that’s been amazing it’s been the design team. What a bunch of rude we got your money now jog on cowboys they are! Bottom line I do not recommend the design service. Spend your hard earned money with someone that cares.”

Helpful Report

Posted 2 years ago

“Appalling, unprofessional service from kitchen fitters. Ran over by 6 weeks (leaving us unable to cook/wash dishes/do laundry) on a job they said would take just 5 days. Repeatedly left site with very little progress then wouldn't come back for days at a time. Very poor quality of what work they did actually complete, numerous mistakes and substandard finish. Finally left with multiple tasks still outstanding, did not answer calls or messages for over 2 weeks, then store manager said the fitter would come back to rectify, then they said he was not available to return for the foreseeable future and they were unable to provide anyone else to complete the service either. Customer Services a masterclass in gaslighting. Would make promises over the phone, then totally contradict them by email. I twice sent them copies of invoices showing over £2,000 of completion and remedial works required. They agreed by phone to cover it. Then offered £350. Then offered £850 (in writing). Then dropped it to £500. Then rescinded the offer altogether. AVOID AT ALL COSTS if you want your kitchen to actually be fitted, and if you value your mental health.”

Helpful Report

Posted 2 years ago

“Visited Wimbledon Branch, enormous queues due to only 2 cashiers,one taking card payments one cash. Silly manager stands there and gives preference to card payers. Meanwhile 8 staff stand around chatting with each other rather than helping out on the till. I have never seen such poor customer service, so placed my products on the floor and walked out. If the manager, hasn't got the sense to put extra people on the till when it gets busy, they've lost my trade for good. How difficult is it to take a cash payment? Seems it's a great inconvenience to Wickes!”

Helpful Report

Posted 2 years ago

“I ordered off Wickes online for the first time and it will be the last. shocking service. poor customer service, Don't bother phoning them, spend 5 minutes press 1, press 3. press 4. Then when you get to the right dept, a message we are unable to help you today with todays delivery and says this call will end now. What !!! (I ended up chat online (again useless). I took time off work for delivery. 9.30 am the courier says by text delivery today, 1 hour later, delivery cancelled, they will deliver next working day. I told chat online, they came back, Maybe they will deliver tomorrow. What maybe? then they sign off saying have a great day. DO NOT ORDER OF WICKES ONLINE. Its Stress”

Helpful Report

Posted 2 years ago

“Ordered kitchen worktop, sink and sink tap, all coming from different places.Tap should have arrived within two weeks bur didn't. Emailed customer services who transferred enquiry to their Kitchen and bathrooms section.Email recieved saying systems down,will reply ASAP.Three days later after emailing them got no reply so telephoned , 40 minutes to get through only to be told their section only dealt with orders placed through their showrooms not online orders,Emailed customer services again explaining their error in referring me to wrong dept.and requesting they do their job and find out where this b----y tap is. No reply.Phoned again today and told they would contact their supplier and enquire what has gone wrong,I have no expectation of a satisfactory outcome.Two weeks trying to get a response to a basic enquiry and back to square one.Hopeless,I can only think their customer service team is overwhelmed with complaints and have pretty much given up trying to give a decent service so now just giving their customers the run-around as nothing else to offer. Shameful.”

Helpful Report

Posted 2 years ago

“My 3m x30mm oak W/tops arrived they Look Nice!No problem with them! But 2Burly Men carried them in &left them in the Hall!I understand that's Company Policy?But they have to be stored Flat to prevent Damage by Warping!So Me73&my disabled wife70 had to Lug them into my Lounge where they could be stored Flat!When I had My Freezer Delivery they took it through to the Kitchen,&a day ago the men from AO Brought my Oven into the Front room also!So they can be Fitted!I will be warning others at The Community Centre if they have a Delivery from you they better get their Weight lifting gear on!Im not impressed I had seen a Review before about Drop&Scoot& I didn't believe before! it It's a 2Man Lift! Not Very Customer Friendly! I Won't recommend your Company!You need to Improve Delivery!”

Helpful Report

Posted 2 years ago

“Part of the order was never delivered. Was expecting it within 2 weeks.. it's now been a month and if I wasn't the one to constantly chase it up I would have never learned that I was actually never going to get it. I was fobbed off twice now saying that it was being delayed when finally today they have admitted that that product was never going to be available again. They were very quick to take my money but no simple email to say sorry my item was out of stock!! Still waiting for a refund.. don't bother trying to solve any issues through email as they've ignored mine!! Terrible customer service.”

Helpful Report

Posted 2 years ago

“Waiting for replacement worktops to be refitted because of Faults, been in small hallway since April Sheridan have informed me they are probably bowed now and cannot be used plus loads of other issues”

Wickes 1 star review on 5th October 2021

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“Waited two months for a uPVC french doors to arrive. When finally going to fit it, realised they sent two smaller panels so could not be fitted. Numerous calls, online contact and two weeks later still don't know when I'm going to get the correct door panel Abysmal customer service. Will never buy from Wickes again. Now my house is cold and not secured”

Wickes 1 star review on 4th October 2021

Helpful Report

Posted 2 years ago

“Dishonest and rude telephone staff. Items not delivered but Wickes will not address the issue”

Helpful Report

Posted 2 years ago

Wickes is rated 1.5 based on 1,693 reviews