Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,707 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 10th January 2025

Abraham Elfasi

Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

204

Anonymous

Anonymous // 01/01/2019

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“Really good range of products and excellent prices. Always have what i need.”

Helpful Report

Posted 7 years ago

“Don't change your order date for kitchens - They will send half and forget the other”

Helpful Report

Posted 7 years ago

“I went to buy paint at Wickes in Catford on Saturday, but they did not have the colours I wanted in stock. The staff said they would get a new order on Monday, and that I should order for click and collect on Sunday. After determining that not all the colours I needed were available, I finally ordered and paid for the colours that were available on Monday morning. The payment for this order went through. 2.5 hours later I got a call from the store on my voicemail which said, "I'm calling about your order. We don't have it. Give us a call back so we can refund you." No contact number left. When I tried to call the store back, they didn't answer. I called the general customer service, and they said the could get me a call back within 3 hours. I have a tight time-frame for painting, and now have to source the paint somewhere else. It's appalling customer service. If Wickes can't guarantee that products that are bought online are available, they should not offer a click and collect service. I can't believe a company is allowed to operate like this.”

Helpful Report

Posted 7 years ago

“Informed me of an offer I was not aware of on an item I was buying”

Helpful Report

Posted 7 years ago

“I have had an absolute nightmare after placing an order online for delivery . the order was supposed to be delivered on Wednesday the 9th/ 08/.2017 no delivery turned up to cut this story short I honestly made 12 phone calls to customer services at wicks all ended with a promise of a call back no call back ever came . it is now the 14/08/2017 and still no delivery and it is impossible to get an answer as to why this as happened . I have never in my 57 years come across such a pathetic uncaring company I feel as if I have been mugged £321 order and no one cares about even answering your questions pathetic truly pathetic they need to shut down the customer services dept and start again I will never trade with these idiots ever again”

Helpful Report

Posted 7 years ago

“Good selection of items”

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Posted 7 years ago

“Great price on timber when bulk buying. Plenty of local outlets in Essex. Your never more 10 miles away from one.”

Helpful Report

Posted 7 years ago

“Ordered items with next day delivery. Was called immediately by store to apologise that next day no longer available. I had choice of other day or full refund. Happy as many other companies would not respond but still not deliver and put customer in difficult position.”

Helpful Report

Posted 7 years ago

“I have placed an order online on the 1st July, however, no delivery turned out on the delivery date. I have contacted the store several times and then found out there was no stock. I have then cancelled the order, however, I noticed afterwards that I have actually been charged for £287.98, and no refund since. Also contacted their customer services and have been promised would received cancellation email, but nothing happened. Worst company and service!”

Helpful Report

Posted 7 years ago

“Dreadful customer service. Make promises and commitments they do not live up to and then lie. Avoid dealing with this company if you want to get what you ordered when you want it without the lying and truly dreadful customer service”

Helpful Report

Posted 7 years ago

“I brought 10 fence panels the service was excellent but when erected the panels knots in the wood loads of them fell out I emailed them got a response and now heard nothing not good R Wilson.”

Helpful Report

Posted 7 years ago

“Pros: Item as described, clean and tidy store Cons: Ordered online, it took 15 hours to receive ready to collect sms, instead 1 hour. Tried to call the store about 6 times - no answer. Only 6 months warranty”

Helpful Report

Posted 7 years ago

“Good product, fair price but let down by delivery and customer service 3 promised delivery dates no shows. No explanation. Seems they do not carry sufficient stock”

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Posted 7 years ago

“Item required was not available but staff helpful”

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Posted 7 years ago

“Excellent customer service and quick delivery. Had an issue with the website order form but this was quickly resolved with a quick call.”

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Posted 7 years ago

“5 weeks and work nowhere near completed. Holes in walls, sockets hanging out, tiling promised over a week with nobody turned up as yet. Don't do it people, go elsewhere”

Helpful Report

Posted 7 years ago

“Purchased replacement waterbutt stand really good price and beat any price on the net”

Helpful Report

Posted 7 years ago

“Purchased replacement waterbutt stand really good price and beat any price on the net”

Helpful Report

Posted 7 years ago

“Purchased purple haze paint for the bedroom, quite pleased with the result at first then came the warm weather, my wife and son complained about a smell which they thought was cats(we have not got a cat) or possibly a gas leak. Following investigation it turned out to be the paint which gave off a foul odour when the bedroom wall got warm in the sunlight. Communicated with Wickes who said their supplier thought there was nothing with the paint, it was possibly a bacteria which was already present in the old paint, but we have never experienced this problem before.”

Helpful Report

Posted 7 years ago

“Do not choose Wickes if you need your goods delivered on time. Ordered timber goods for a project to be delivered. Paid £30 delivery charge too! No delivery, no call from a driver, no information from customer services. A whole day wasted waiting through their 1/2 -day slot until one pm, and again through the afternoon since I wasn't able to learn whether the delivery was still coming or not. Spent more than 20 minutes on the phone on two occasions today and been promised a callback each time - nothing. Their excuse is that they needed to inquire with the store handling the delivery (Catford) but couldn't get hold of anyone there. Upon learning this, I looked up that store - the worst reviews I've seen for a serious, national retailer. Cancelled the order on the last call as I have no reason to believe that Wickes can actually fulfill my order AT ALL. There are plenty of brands in this market - don't put yourself through the Wickes experience.”

Helpful Report

Posted 7 years ago

Wickes is rated 1.5 based on 1,707 reviews