Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,713 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 10th January 2025

Abraham Elfasi

Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

204

Anonymous

Anonymous // 01/01/2019

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“Horrendous experience with customer services at haverfordwest store when trying to order a simple product online. Had soooooh much trouble and actually had to get it picked up ourselves in Cardiff. Never will bother with wickes again. Complained and had the same bad customer care from the haverfordwest manager. They do not care about how they treat customers.”

Helpful Report

Posted 7 years ago

“Top quality Black and Decker 18v Cordless Li-ion Combi Drill with 2 battery's and kit box at a great price with 3 years warranty and ready to pick up in 20mins from my local Wickes”

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Posted 7 years ago

“Everything. Wickes Delivered the incorrect doors. Refused to admit they had delivered incorrect doors.(asking me to send images of me measuring the doors) Then failed 3 times to collect wrong doors and redelivered my product , wasting three full days of my time unpaid waiting for deliveries and endless phone calls. Collected the wrong item with no delivery of the correct product. The correct product was then missing for a few days and no one could explain why it had not been delivered. I was Promised it would be redelivered knowing I had taken a day off work and Yet again they did not turn up. Eventually turned up to redeliver the wrong product that had initially been delivered along with HALF of the correct product. At this stage I paid for someone to take the doors to the local store as I couldn't afford to spend any more time dealing with this incompemtant company.”

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Posted 7 years ago

“Wickes DIY store was extremely helpful, the staff were great and made sure I found what I needed.”

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Posted 7 years ago

“Really good range of products and excellent prices. Always have what i need.”

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Posted 7 years ago

“Don't change your order date for kitchens - They will send half and forget the other”

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Posted 7 years ago

“I went to buy paint at Wickes in Catford on Saturday, but they did not have the colours I wanted in stock. The staff said they would get a new order on Monday, and that I should order for click and collect on Sunday. After determining that not all the colours I needed were available, I finally ordered and paid for the colours that were available on Monday morning. The payment for this order went through. 2.5 hours later I got a call from the store on my voicemail which said, "I'm calling about your order. We don't have it. Give us a call back so we can refund you." No contact number left. When I tried to call the store back, they didn't answer. I called the general customer service, and they said the could get me a call back within 3 hours. I have a tight time-frame for painting, and now have to source the paint somewhere else. It's appalling customer service. If Wickes can't guarantee that products that are bought online are available, they should not offer a click and collect service. I can't believe a company is allowed to operate like this.”

Helpful Report

Posted 7 years ago

“Informed me of an offer I was not aware of on an item I was buying”

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Posted 7 years ago

“I have had an absolute nightmare after placing an order online for delivery . the order was supposed to be delivered on Wednesday the 9th/ 08/.2017 no delivery turned up to cut this story short I honestly made 12 phone calls to customer services at wicks all ended with a promise of a call back no call back ever came . it is now the 14/08/2017 and still no delivery and it is impossible to get an answer as to why this as happened . I have never in my 57 years come across such a pathetic uncaring company I feel as if I have been mugged £321 order and no one cares about even answering your questions pathetic truly pathetic they need to shut down the customer services dept and start again I will never trade with these idiots ever again”

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Posted 7 years ago

“Good selection of items”

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Posted 7 years ago

“Great price on timber when bulk buying. Plenty of local outlets in Essex. Your never more 10 miles away from one.”

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Posted 7 years ago

“Ordered items with next day delivery. Was called immediately by store to apologise that next day no longer available. I had choice of other day or full refund. Happy as many other companies would not respond but still not deliver and put customer in difficult position.”

Helpful Report

Posted 7 years ago

“I have placed an order online on the 1st July, however, no delivery turned out on the delivery date. I have contacted the store several times and then found out there was no stock. I have then cancelled the order, however, I noticed afterwards that I have actually been charged for £287.98, and no refund since. Also contacted their customer services and have been promised would received cancellation email, but nothing happened. Worst company and service!”

Helpful Report

Posted 7 years ago

“Dreadful customer service. Make promises and commitments they do not live up to and then lie. Avoid dealing with this company if you want to get what you ordered when you want it without the lying and truly dreadful customer service”

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Posted 7 years ago

“I brought 10 fence panels the service was excellent but when erected the panels knots in the wood loads of them fell out I emailed them got a response and now heard nothing not good R Wilson.”

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Posted 7 years ago

“Pros: Item as described, clean and tidy store Cons: Ordered online, it took 15 hours to receive ready to collect sms, instead 1 hour. Tried to call the store about 6 times - no answer. Only 6 months warranty”

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Posted 7 years ago

“Good product, fair price but let down by delivery and customer service 3 promised delivery dates no shows. No explanation. Seems they do not carry sufficient stock”

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Posted 7 years ago

“Item required was not available but staff helpful”

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Posted 7 years ago

“Excellent customer service and quick delivery. Had an issue with the website order form but this was quickly resolved with a quick call.”

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Posted 7 years ago

“5 weeks and work nowhere near completed. Holes in walls, sockets hanging out, tiling promised over a week with nobody turned up as yet. Don't do it people, go elsewhere”

Helpful Report

Posted 7 years ago

Wickes is rated 1.5 based on 1,713 reviews