Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,703 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 14th November 2024

Mr J M Madin

Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

199

Anonymous

Anonymous // 01/01/2019

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“Great price on timber when bulk buying. Plenty of local outlets in Essex. Your never more 10 miles away from one.”

Helpful Report

Posted 7 years ago

“Ordered items with next day delivery. Was called immediately by store to apologise that next day no longer available. I had choice of other day or full refund. Happy as many other companies would not respond but still not deliver and put customer in difficult position.”

Helpful Report

Posted 7 years ago

“I have placed an order online on the 1st July, however, no delivery turned out on the delivery date. I have contacted the store several times and then found out there was no stock. I have then cancelled the order, however, I noticed afterwards that I have actually been charged for £287.98, and no refund since. Also contacted their customer services and have been promised would received cancellation email, but nothing happened. Worst company and service!”

Helpful Report

Posted 7 years ago

“Dreadful customer service. Make promises and commitments they do not live up to and then lie. Avoid dealing with this company if you want to get what you ordered when you want it without the lying and truly dreadful customer service”

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Posted 7 years ago

“I brought 10 fence panels the service was excellent but when erected the panels knots in the wood loads of them fell out I emailed them got a response and now heard nothing not good R Wilson.”

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Posted 7 years ago

“Pros: Item as described, clean and tidy store Cons: Ordered online, it took 15 hours to receive ready to collect sms, instead 1 hour. Tried to call the store about 6 times - no answer. Only 6 months warranty”

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Posted 7 years ago

“Good product, fair price but let down by delivery and customer service 3 promised delivery dates no shows. No explanation. Seems they do not carry sufficient stock”

Helpful Report

Posted 7 years ago

“Item required was not available but staff helpful”

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Posted 7 years ago

“Excellent customer service and quick delivery. Had an issue with the website order form but this was quickly resolved with a quick call.”

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Posted 7 years ago

“5 weeks and work nowhere near completed. Holes in walls, sockets hanging out, tiling promised over a week with nobody turned up as yet. Don't do it people, go elsewhere”

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Posted 7 years ago

“Purchased replacement waterbutt stand really good price and beat any price on the net”

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Posted 7 years ago

“Purchased replacement waterbutt stand really good price and beat any price on the net”

Helpful Report

Posted 7 years ago

“Purchased purple haze paint for the bedroom, quite pleased with the result at first then came the warm weather, my wife and son complained about a smell which they thought was cats(we have not got a cat) or possibly a gas leak. Following investigation it turned out to be the paint which gave off a foul odour when the bedroom wall got warm in the sunlight. Communicated with Wickes who said their supplier thought there was nothing with the paint, it was possibly a bacteria which was already present in the old paint, but we have never experienced this problem before.”

Helpful Report

Posted 7 years ago

“Do not choose Wickes if you need your goods delivered on time. Ordered timber goods for a project to be delivered. Paid £30 delivery charge too! No delivery, no call from a driver, no information from customer services. A whole day wasted waiting through their 1/2 -day slot until one pm, and again through the afternoon since I wasn't able to learn whether the delivery was still coming or not. Spent more than 20 minutes on the phone on two occasions today and been promised a callback each time - nothing. Their excuse is that they needed to inquire with the store handling the delivery (Catford) but couldn't get hold of anyone there. Upon learning this, I looked up that store - the worst reviews I've seen for a serious, national retailer. Cancelled the order on the last call as I have no reason to believe that Wickes can actually fulfill my order AT ALL. There are plenty of brands in this market - don't put yourself through the Wickes experience.”

Helpful Report

Posted 7 years ago

“We ordered a bathroom suite from Wickes with 4 weeks’ notice, the delivery day comes and no cistern for the toilet! We were only informed of this by the delivery driver when he handed us the note stating “cistern to follow”, not a great start! We contacted customer services and were told by John in the Chorley store and customer services that they had sourced an alternative cistern that would fit, next day delivery, great! Did it fit? No, not even remotely compatible. After raising my concerns a cistern for the pan was found in the Chorley store, I took the replacement that didn’t fit down to the store to swap them over, once in the store I was told everything had been checked and that’s why the box was opened, at 70 years of age I instinctively asked to see the cistern in store before leaving, low and behold the cistern was cracked! So much for being checked by staff. The day after in the afternoon the cistern for the pan does arrive via courier, finally the plumber can start. Toilet and sink in, next the bath.. oh wait, the corner has been damaged in transit. I spoke to Tom at the Chorley store on Sunday 16/7/17 and I was assured it would be his priority on Monday as customer services weren't open. Monday 17/7/17 I hear nothing so ring the Chorley store in the morning at approximately 11am, Wendy advised me that Tom was out on sales calls and the bath would be Thursday! I stated that absolutely would not do due to the delays and difficulty getting the plumber back, Wendy spoke to customer services and assured me it would be Tuesday 18/7/17 in the AM and that she would liaise with Tom and have him ring us. At 15:45 Monday 17/7/17 we visited the store to speak to Tom, he wasn't available as he hadn't finished his appointments, queue Jack the 'operations manager'; Jack stated he would have to contact Tom, upon questioning if he could ascertain if the Bath would be coming tomorrow as per Wendy he stipulated that, and I quote.. "he didn't have the authority to check the system and would need to speak to Tom". I found this odd, an 'operations manager' without the authority to speak to his own customer service or supplier? Come on! After waiting fifteen minutes in store, Jack couldn't contact Tom so Jack took our details to call us once Tom arrived back at the store, Tom was due back at 16:30. Guess what, no call, this is beginning to become a regular thing with Wickes Chorley so at 17:51 I call the store and ask for Tom, he still isn't back, so I ask for Jack.. After waiting ten minutes Sam eventually manages to get Jack to answer his extension, Jack stated that the Bath would be delivered Thursday, no word of why they couldn't get the replacement to me Tuesday as stated by Wendy and customer service or any word of an apology, just the contact number for customer services, clearly Jack was as interested as he was instore. I do ask myself what Wickes Chorley have actually done to ensure the expediency of a replacement bath. The showroom didn't have a member of staff available with Tom out on sales calls and Wendy finishing half day and with John presumably on a day off. How on earth do you run a showroom like this? I asked Jack the question and received a rather nonchalant response of "we don't have the budget for it, today is only Monday and it’s not Peak”, my response was its peak anytime there’s a customer waiting for a response, Jack said he didn’t wish to discuss Wickes operational systems and policies and seemed disinterested by his demeanour and body language, I pointed this out at the time. I can only conclude that the premium Wickes charge is to cover the staff commission and once the sales done, so are the staff. The whole experience of dealing with Wickes after the initial sale has been horrendous, I've shopped with Wickes for years and also Travis Perkins but moving forward this will not be the case due to the lack of honesty, disinterest and ultimately the extra costs I’m incurring from Tradesmen for having to come backwards and forwards on Wickes timescale. I now wish I’d ordered from Victoria Plumb who offer next day delivery, it just goes to show that loyalty is never rewarded.”

Helpful Report

Posted 7 years ago

“Had the materials i needed on click and collect ready and waiting for me within the hour. Received text message confirming C&C was ready. Helpful lady on check out arranged bring materials to desk. In and out of store in few scant minutes getting back on with the job in the shortest amount of time possible.”

Helpful Report

Posted 7 years ago

“Bath, curved glass shower screen and bath legs were on special offer at our local store, all stacked together and shower screen and legs boxed, so my son bought them as he is moving into a starter home. Delivery charge of £30 extra. Delivery date and time agreed but despite my son taking time off work they didn't turn up. It turned out Wickes cancelled the delivery but forgot to tell my son! Arranged another delivery date and they did turn up. One day later my son, after unpacking the legs, discovered that they were for a shower. Nothing on the box to signify that the legs did not go with the bath. Now the tricky bit. Went back to the store and after some discussions with store staff eventually talked to the manager. He gave a refund for the legs but not for the other two items. What!!!! Of what use would a bath be without the support legs? He scoured other stores but could not find any and they could not find the items on their stock list either. I stated quite forcefully that we would not leave the store without a full refund. After a while, by luck or by a phone call from the store, the operations manager came down and we were initially asked to deliver the bath and screen before we had the refund. What!!! After more discussion my son received a full refund for the bath and screen. This took up more than 2 hours of our time. Extremely disappointed.”

Helpful Report

Posted 7 years ago

“Very happy with Wickes as they are local and stock a large range of items. Often very good prices and easy to return items too.”

Helpful Report

Posted 7 years ago

“ATROCIOUS! Where to start? Order placed or delivery from Maidstone store, now waiting over three weeks since original order was placed. What's the point in providing an option of a delivery date when the store can't even print the delivery note to provide it to the drivers meaning the delivery is delayed again for the 4th time...the store's attitude stinks; it's along the lines of 'there's nothing I can do' Store staff lying about delivery date despite going to the store in person to confirm dates and times. I'm surprised the staff can manage to get themselves to work everyday given the state of the shop floor - items in the wrong places, no clue about how many items they have in stock. Large advert outside the store mentioning one hour delivery time - I am sure they must be referring to the delivery slot rather than the option to choose as I am waiting well over four days since the original date. An absolutely shocking system - couldn't organise the proverbial!”

Helpful Report

Posted 7 years ago

“Atrocious”

Helpful Report

Posted 7 years ago

Wickes is rated 1.5 based on 1,703 reviews