Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,694 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

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Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

Anonymous

Wickes 1 star review on 12th October 2023

Grace

Celia Stanley

194

Anonymous

Anonymous // 01/01/2019

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“Unfortunately the kitchen fitter contracted by Wickes in my opinion has turned out to be deceitful, dishonest and an unprofessional fitter. Damage made to the kitchen he did not declare and was happy to walk away leaving days/weeks of work still required. He ripped out tiles and threshold step without replacing any of it, with actual damage to the lounge laminate flooring. He cut away both sides of a door frame damaging it beyond repair without mentioning it. He failed in many other areas. The fitter has also not handed over the electrical safety certificate and has actually refused to. Absolutely appalling service, he is not an ambassador for Wickes. On top of this I still have a living room full of delivered unneeded stuff from Wickes and an integrated fridge door incorrectly fitted. Go here at your peril!”

Helpful Report

Posted 3 years ago

“Very disappointed at the way they handle orders cancellations. They took long time to refund me and discounted 10% from total refund due. Needless to say I will never shop anything from them.”

Helpful Report

Posted 3 years ago

“The Lancaster branch always go above and beyond to give me great service!”

Helpful Report

Posted 3 years ago

“Three weeks after the door I ordered didn’t arrive - I’m still without a door and a refund . Wickes customer service just fob me off claiming it’s been delivered but unable to provide proof and refusing a refund . Absolutely disgusting . I’m now putting the matter in the hands of Trading Standards”

Helpful Report

Posted 3 years ago

“Working for Wicks was a good life experience and helped me release the decision that working for this company was a wrong idea. I started work as a lorry driver in class 2. I have to admit that I did not have too many experiences before, but who has when you start? Anyway I would like to express my opinion on this delivery company especially in Crawley. Pusing to the edges by mates. I worked with a lot of mates, everyday different people so I can say who is really pushy and who is not. Most of them are. Pusing started already in the morning when I came to work and my mate said we are already late. I tried to explain drivers' regulation hours but I think it was a waste of time. This mate called his wifi already on the way to the first drop saying that I was late and he will come late. During the day he remad me that we are late and we need to be quick. I say sorry I am not going to kill mysel just because you want to be at home at 14 oclock. Sometimes it happens that as a driver you may take the wrong direction but that would be a delay of 3 minutes. This mate told me “ohh Man that is 5 minutes delay” When we did the last drop I asked the mate if he could put the straps back on tilleges. He says that is ok. At that moment I was thinking that I am responsible for cargo so if the stilleges for some reason will get out of cargo it may kill somebody and I would go to the prison not the mate. When we arrived at the yard I parked up the lorry in front of the company because the yard was full of lorries waiting to be unloaded. I parked a little bit far only a couple of meters out of double yellow lines and the mate asked me what I was doing. I say sorry, but I am not going to park at the double yellow line in front of the company. The mate at the end of day, told me that I am the worst driver ever. Well this mate doesn't even have a driver licence :) On that day we started at 6am and finished at 15:30 so I dont think it was late. Anyway this is just one of many bad examples I've been involved in. Nonsense safety rules This company set up rules for example not allowed to be in cargo space. Not allowed to open bins or curtains without a helmet. No reversing without mate. (Most of them don't want to get out of the cabin, when you ask them they put angry faces up). In order to keep those rules in place the company has on every lorry CCTV to watch their staff. They even watch a tachograph (I don't think they are allowed to do that by law). Anyway in order to be at home at 14 oclock most of them left the door open and climb to the cargo to get boxes down, because most of the boxes are unreachable from the ground. Carrig 2 tonne a day by person Everyday is about carrying boxes to the customers' property by hand. Each day I cared about 2 tunes of bosex that is minimum of tunes 10 tonnes a week. The company is so worried about health and safety but they let the staff carry this amount of weight every week. Nobody cares about joins, muscles, back pain etc. Most of the time you have to carry 1 tonne of boxes to the 3-5 level of flats. Who cares about people? But their company has set up their rules. Just nonsense and on the top you are constantly watched and worry that you will lose your job because when they find out you don't have a helmet on they will kick you out. I left this company because I had enough of this.”

Helpful Report

Posted 3 years ago

“Bathroom fitted but was then leaking under the bath for 3 months due to incompetence of fitter and we were unaware of the leak until the flat below complained about damp. Had to call our own emergency plumber out to fix the leak. We have contacted Customer Services numerous times to get assessor out to check the bathroom over and repaint ceiling but are still waiting nearly 2 months later for a response and when we do get through after hanging on the phone for up to 45 minutes we are always promised that they will do something but it never happens. Very frustrating.”

Helpful Report

Posted 3 years ago

“Crown white emulsion on offer at moment in Colchester do not buy very poor cover and leaves and white dust substance on hand after it dries!”

Helpful Report

Posted 3 years ago

“Started off okay but then the customer service level drops once you’ve paid them. Waiting nearly 2 months for our bathroom to be finished They don’t let you know if something is out of stock - just hope you don’t notice or ask When you try and contact them, they just don’t respond. That’s both branch and customer services They don’t manage the contractors you have to do all the leg work yourself Left with an unfinished bathroom. Would avoid them if we could choose again”

Helpful Report

Posted 3 years ago

“Kitchen is fantastic, the fitters were absolutely brilliant. Just customer service that let us down. Originally we had 4 pieces of cornice on our invoice, then when the kitchen designer came out, he said we wouldn't need them as there wouldn't be enough room. We presumed they would be taken off the original cost of the kitchen. Upon completion, the fitters said they couldn't understand why we had been sent 4 pieces of cornice that weren't needed, so we said they were supposed to have been taken off the order. I rang customer service to explain and asked for a refund. She said we should have checked the delivery when it arrived! And as it was past the 10 days in which to get a refund, we would not be getting one. She was quite rude on the phone. As it was over £200 they owed me, I went into the store the following day, to be greeted by the store manager and another staff member. After a heated argument, she eventually offered a refund, as long as I return the pieces..which are far too long to fit in a family car!! This has spoilt what was a really pleasurable experience of our new kitchen. Customer services definitely need to up their game!”

Helpful Report

Posted 3 years ago

“My 91 year old friend doesn’t use internet, so I am sending thus on her behalf. The treatment, service and fitting from Wickes has been atrocious. She ordered and paid in total for the kitchen in November 2020. The plan was for work to commence in January. Excuse after excuse continued until work began in early July. Numerous things went wrong, but the kitchen was eventually finished. A few days after completion, she discovered a flood through kitchen, dining area and sitting room, involving considerable work for items, carpet etc, to be removed, and huge distress to my elderly friend. A tradesman was sent to investigate, by Wickes, and discovered a faulty connection to water supply had caused the flood. Also the washing machine had been connected to the hot water supply, and caused overheating in the machine. These matters were supposedly rectified, then two weeks ago, damp smells were noticed in the kitchen, and an adjoining storage cupboard was found to be wet and items damaged. My friend made several calls to Wickes to ask for the kick- boards under the cabinets to be removed, to investigate dampness,and for the fridge to be pulled out for the same reason. This was eventually done. Damp, wet surfaces were discovered, and she is now left with a fridge taking up floor room, and impeding her safe movement in the area. The kick-boards are showing considerable green mould in this very short time., and cannot yet be replaced. They have been photographed, as has the gap where the fridge was installed, this shows the cable for the cooker running along this damp area, and no boarding or cover for this. , or the rough base of the wall behind it. My friend has no relative able to take up this matter, so is left trying to cope with the appalling situation. Personally, I believe it to be a subject for a building and public investigation. The work has been poor, to say the least, and I believe Wickes have used bad practice all through, particularly disgusting because of their customer ‘s age.”

Helpful Report

Posted 3 years ago

“Wickes delivery and customer service - Makes a bad example of LET'S DO IT RIGHT Disappointing delivery of my tiles. Because of unavailable delivery lorries with a pallet truck, myself, wife and the driver had to manhandle 22 packs of tiles to my doorway. We also did not benefit from a text or email with approximate delivery time. 10 Aug 2021, 19:13 BST Dear C/S The information you provided is not the normal delivery expected (you have made this situation worse). *This was also confirmed by the delivery driver* who stated it would normally be delivered on a truck with a pallet truck available. Previous deliveries received from competitor building suppliers follow this procedure without any problems. Responce from Wickes - within terms of delivery!”

Helpful Report

Posted 3 years ago

“Appalling online delivery service- ordered flooring from them which didn’t arrive. They lied and claimed that a delivery was attempted but O wasn’t in. Ended up cancelling . Ordered a door which didn’t arrive on the day- no explanation, didn’t arrive the next day either. I wasted two days waiting in and now trying to get through to customer service to get a refund is impossible. Avoid like the plague . I will be going elsewhere from now on”

Helpful Report

Posted 3 years ago

“Initially reasonably happy with new kitchen but then 18 months later paintwork blistered on cupboards and they sent replacement through the post and arranged for someone to fit them. Oddly it was the plumber who fitted our sink which has continued to leak for 2 yrs. He also said he'd fixed that temporarily but would be back with a new part - never came back. We have made numerous calls to wickes and never get a reply back. Our guarantee has now expired but the fault is still ongoing and has never been sorted. Customer services are also rubbish. On hold for an hour to get through only to be told they will call right back and of course don't! More emails sent and ignored. I am now going to the ombudsman because if wickes think I will just go away they are mistaken. I have told 2 friends who are having new kitchens not to touch wickes with a barge pole and will continue to inform people of their poor service. Give this company a very wide berth. Once they have had your money they couldn't care less. We have been 5 months trying to get this sorted and still haven't managed it. Absolute rubbish!”

Helpful Report

Posted 3 years ago

“If I could give less than 1 star I would - absolutely dreadful service- incredibly poor customer service, I still have only half the loo I ordered after 2.5 months and yet the web site is still advertising a 2 week delivery timescale. Complaints, poor trust pilot reviews and customer service phone calls make no difference - I can't get hold of anyone who can tell me when I will receive the goods I've ordered and paid for.”

Helpful Report

Posted 3 years ago

“Super Service, very kind installer. Thank you Romek”

Helpful Report

Posted 3 years ago

“Appalling customer service. My 93 year old mother paid in full for her kitchen in May and was due to have the kitchen fitted in July but, owing to the illness of the fitter, she has now been told that she has to wait until at least October before it can be installed. She has boxes of parts, etc all over the ground floor and very little scope to use the kitchen as it is and yet she has to wait until others in the queue get their kitchens fitted first! I just hope that she can survive this disruption and frankly dangerous situation. Wickes should be ashamed of themselves and nobody should be under any illusion that this company cares about its customers because they clearly do not.”

Helpful Report

Posted 3 years ago

“Appalling service and the bathroom suit is not fit for use at not even a year old, it needs completely taking out and renewing. We have not been able to take a shower in our bathroom or wash our faces in the sink since it was installed almost a year ago. To top it all off the company have asked for almost £1000.00 over the price quoted for the suit, one saving grace we did not use there installers like our friends. AVOID AT ALL COSTS. order no: 950531”

Helpful Report

Posted 3 years ago

“Item supposed to be delivered 29-07-2021 by DX. Driver didn’t turn up and Lied by saying he left a house card at 05.40 pm . Impossible as we were in the open garden and he would have had to pass us to get to the letter box. This is the 2nd time DX has done this On speaking to your agent on 30th I was amazed at his nonchalant attitude and couldn’t get him to get a team leader to ring me back . I asked what happens if this happens again today? His answer was then it will have to be Monday. Cannot believe this attitude from a company like yours . Livid !!!!”

Helpful Report

Posted 3 years ago

“I am still waiting for the parts to be delivered!!! If the parts are still unavailable 4 months after selling me the kitchen why was the item sold to me? Why have you not offered an alternative solution to resolve this issue? My kitchen cannot be completed without the spacers to the pan drawer as the drawers cannot be fitted without them! I’ve had no correspondence from wickes throughout this whole ordeal You have sold me an incomplete kitchen and I would like a resolution as soon as possible please”

Helpful Report

Posted 3 years ago

“Went to the Rushden branch and got a detailed plan for my new bathroom.The plan was to strip everything out and start anew.The price was approx £3000 for fittings excluding tiles,and approx £5000 for fitting. I said i would go ahead and was happy to pay for the materials now,but was told company policy was 100% payment in advance despite installation would be november ish but before christmas. Never heard of a company doing this,my worry was the fitters are not employed by wickes. Iwas told i could take out a credit agreement and pay 10% now and balance on completion ,which i rejected. For example just ordered solar panels,total deposit zero on £7000 order”

Helpful Report

Posted 3 years ago

Wickes is rated 1.5 based on 1,694 reviews