Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,713 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

Write Your review

Tell us how Wickes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Wickes 1 star review on 10th January 2025

Abraham Elfasi

Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

204

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dealt with a complex order helpfully, swiftly and the delivery driver was very helpful.”

Helpful Report

Posted 7 years ago

“Great choice and very good prices for basic and high end items”

Helpful Report

Posted 7 years ago

“Used to go out of my way to give Wickes my business. Shame they don't want it”

Helpful Report

Posted 7 years ago

“Incompetent fitting. Only had kitchen fitted last April and endless problems with my kitchen. The two year workmanship guarantee is a pathetic lie. I've logged problems with my kitchen since Nov 17 and still no one out to address the issues I ve registered. Your fitters are incompetent. Your call centre agents including the complaints department are an utter disgrace and such unprofessional idiots. You 've ruined my kitchen and given me a terrible experience.”

Wickes 1 star review on 29th January 2018

Helpful Report

Posted 7 years ago

“Very poor service at till, bought lengths of plumbing pipe, assistant moved it all causing the pipe to fall through the gaps in the trolley, piping was all over the floor. No apology or offer of help to pick it all up. Left trying to pick it up, hold the trolley and input payment details. No please, thank you, eye contact, very offhand. Shop floor staff were fine and helpful but till service was awful.”

Helpful Report

Posted 7 years ago

“Booked a kitchen appointment for the first available time nearly 3 weeks only for them to cancel it 3 days prior to appointment. very poor”

Helpful Report

Posted 7 years ago

“I purchased a hoover a few days ago and wanted returned because it is horribly noisy!!!! Literally we are not able to work with it without the ear protectors. They said that we can not return it because there is not original packaging!?! Who the hell keeps a big cardboard box thinking that one day it will be needed when something goes wrong!?!? Beware of buying stuff from Wickes!!!”

Helpful Report

Posted 7 years ago

“Wickes state that “Our approved installers are experts at bringing dream kitchens to life and will take care of all the details. So all you need to do is sit back, relax and watch everything take shape”. Our experience (Wickes Southampton Extra) was the total opposite with an estimated two to three week installation taking three months to complete. This despite paying for their personal end to end service and having their ‘best fitters’. So much was wrong and I will never recommend either Wickes or their ‘approved installers’ Abercrombie Projects. The list is endless but be aware that we encountered: •Delivery delays and wrong or damaged items sent more than once. •Poor communication and friction between the planner and installers. •A change of key installer part way through leading to mistakes causing further delays when things had to be put right. •A huge snagging list and some shoddy work due to the fitters rushing when the project overran. •Forgery of a signature on the credit agreement by the installers which is inexcusable. An overall shambles, which despite a modicum of compensation leaves a very sour taste.”

Helpful Report

Posted 7 years ago

“Bathroom in a small flat. Approved installers charged in survey over £700 for a bath frame they said was needed to support the bath, pipework over and above what was supplied by wickes and £280 to remove the old bathroom and dispose of rubbish. When the job was finished and within days a leak in the basin because it was not fitted correctly plus w/c cistern not screwed onto wall. We then discovered instead of installing the bath panel they used a bit of cut down furniture panel [not waterproof] and when we told them to take it away discovered they had not put in a bath frame but claimed they had and we could not see it because it was behind the bath. Threatened to sue us if we did not pay the balance. Wickes customer complaints sat on the issue saying they had no record of the various E mails and calls we made. After months of attempts to resolve the regional install manager came and accepted all we had said was true and offered to get back monies we over paid and offered £150 for us to finish the install ourselves!! Customer services offered £150 for the months of worry they caused us and claimed the furniture ombudsman has been consulted by them and its fair and reasonable. This has been rejected by us and we now have to wait for the ombudsman to review our case. NEVER USE WICKES INSTALLERS OR IF YOU DO CHECK THE FIGURES THEY ASK ARE FAIR AND EXTRA COSTS ARE ACTUALLY USED UP.”

Helpful Report

Posted 7 years ago

“under staffed and the staff that was on duty were ill or couldn't care less about their customer”

Helpful Report

Posted 7 years ago

“The actual builders were very good, however we had problems with Wickes from start to finish. The designer who came out to give us our quote was sexist and to be honest quite insulting toward me as I was a woman. He wouldn't address my questions (unless it was with a patronising response) and would just address my husband. He then told us he could all be guarantee (a clever choice of words) that our bathroom would fitted before christmas. This was why we went with Wickes. After paying the full amount up front as we were told me had to, we were quickly told delivery would be min 6 weeks so there was no hope it would be done by Christmas. When we eventually got around to getting it fitted, we were told by the builder it would cost an additional £1000 (we had been told additional costs would come up but were assured by our designer it would be no more than £200). The work was then put on hold for a week (a week where we had a functioning toilet and nothing else working in our only bathroom) as the designer had ordered the wrong toilet and wrong spashboards, and the wrong measurements for the bath had been taken. It then took Wickes a further week after the work was completed to come and collect the giant pile of rubbish and rubble left in our front garden. During all this our contact at Wickes was extremely hard to get in touch with. I am not faulting the work of the external contractors who worked hard and were always professional. I will never use Wickes again.”

Helpful Report

Posted 7 years ago

“Used click and collect - items waiting for me on arrival, but took several mnutes before I was served”

Helpful Report

Posted 7 years ago

“Drove to the nearest branch of wickes (Westwood cross, Thanet) after seeing an item in the clearance sale was in stock at that branch. Got there, queued up and was then flatly told that no it wasn't in stock, despite it still being listed as in stock online, and that I was actually the 4th person to come in for it, and they'd been meaning to change it online. Somebody needs to get sacked.”

Helpful Report

Posted 7 years ago

“WICKES ON LINE - VERY POOR ordered a door, paid extra 12.95 to have delivered bet 8am and 1pm on a particular day ....( had the email confirmation) builder at the ready.... door came at 4pm!!!!!! Delivery man totally unaware that the item was supposed to arrive before 1pm and wasn't bothered anyway- very unsympathetic and non apologetic. Total waste of time and money ( still had builder to pay for!)”

Helpful Report

Posted 7 years ago

“DREADFUL SERVICE DO NOT USE WICKES! A DISGUSTING FIRM!! I have been waiting for 9 months for the fitter to come back and fix the shower attachment. I have phoned Wickes customer services repeatedly. My attempts to speak to a manager or make a formal complaint are brushed off. I have been promised callbacks by the customer services team serveral times but never actually been called back. The treatment I have received from this firm has been APPALLING, totally DISGRACEFUL. The bathroom plus fitting cost in the region of £7000 and I used Wickes because of the 2 year guarantee which has proved to be a total waste of time. Anyone considering using them - I would advise you find an independent plumber as Wickes’ guarantee is WORTH NOTHING!!”

Helpful Report

Posted 7 years ago

“Great service and helpful staff at Northampton store.”

Helpful Report

Posted 7 years ago

“Very helpfull, provided free delivery and more competativly priced that my local builders menchants even though I am a trade customer. Prices where similar but Wick is VAT inclusive making all there product 20% cheaper and no deliery charge (over a certain amount) 10/10”

Helpful Report

Posted 7 years ago

“Design for kitchen was appalling (were sales people not designers, there is a BIG difference!) installation was even worse. Complaints department could have been a lot better. Customer service was non existent. Some items that were delivered had to be returned or were faulty, thats if they turned up in the first place. Kitchen took 4 months to get finished, but even now I am having to go back to them as more faults have happened. Wouldn't touch this company again with a barge pole and have told all my friends”

Helpful Report

Posted 7 years ago

“I bought a petrol lawnmower, the product is very good and the service from Wickes was equally as good.”

Helpful Report

Posted 7 years ago

“Customer service very bad. Click and collect option useless. Not in physical stock but online it says is in stock.”

Helpful Report

Posted 7 years ago

Wickes is rated 1.5 based on 1,713 reviews