Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,720 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 28th February 2025

Jennie

Wickes 5 star review on 23rd February 2025

Richard & Karen

Wickes 1 star review on 10th January 2025

Abraham Elfasi

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 3 doors and handle & locks 3rd July delivery for my Chalet. Locks arrived but no doors kept getting told incorrect address although I had locks delivered to the same address after losing 6 days work and kept being promised delivery next day between 8am and 18.oohrs still no doors even though I gave them several solutions to the problems. Never again.”

Helpful Report

Posted 6 years ago

“Wait two weeks for delivery, receive confirmation text and then during delivery window told I wouldn’t get materials, wasted time and money of contractors and hired machinery, appalling service from a large company”

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Posted 6 years ago

“Ordered featheredge and battens and paid for delivery. Stayed home to take delivery only to find that the battens did not arrive and are not coming direct from Wickes but from a third party and they will not deliver without a signature. Order cancelled but have been told that i will not receive refund until they get their refund from the third party. Will not be using Wickes again.”

Helpful Report

Posted 6 years ago

“Ordered a kitchen with them, £700 of stock didn’t arrive, I’ve just been told that we won’t be receiving the products we’ve paid for OR our money back! Worst customer service I have ever experienced if “it’s got their name on it” avoid it!”

Helpful Report

Posted 6 years ago

“ordered doors on thurs28th. I paid for next day delivery. wickes said they would arrive between 0800 and1800 waited till 6 oclock . No doors! Wickes said that they didn't have them at depot. so couldn't send them. They didn't contact me to tell me this. they said they would be delivered on the sat . 1800 and still no doors! I contacted customer services yet again they said they still were not in depot they then said they would be delivered on monday am. I phoned customer services at 1200 they said they were on the truck. when I said that they were supposed to come am he said that there am was from 800 to 1300 I asked him what kind of clock they had? it is now 1410 and still no doors.I wont be buying anything from wickes again. I would have given no stars but couldn't do review without clickin one star.”

Helpful Report

Posted 6 years ago

“An absolute disgrace. The delivery company was so abysmal I put in a complaint to them directly. After refusing to take my side of the story seriously, they told me to refer the complaint to Wickes, which I did, requesting that they email me with a response. They repeatedly promised to have someone look into it and contact me, and repeatedly failed. Finally, after 6 emails back and forth, with wickes constantly fobbing me off with empty promises, they then told me it wasn't their problem and I should be complaining to the delivery company. Wtf! I had done that but neither company actually did anything to resolve my complaint, both were content to keep passing the buck, and messing me around. Abysmal company. Shop elsewhere. Wickes should be shut down, they dont give a toss about their customers, or any promises they make. I won't be buying anything there again... It just isn't worth the hassle”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“Dear whom it may concern, I placed an order last week for laminate flooring, beading and underlay. The beading was only available via click and collect so I chose this option for everything. As per the website Edmonton had 20 2m white beading. Further to me going to click and collect I find out in the store that there is no beading which I need to get my flooring done which was booked for the day I collect the items as per website were available. I ask to speak to the store manager who isn’t in until Monday and without beading the job can’t be done so I cancel the job. I call customer service and I spoke to Alan who said he’d be calling me back and he didn’t come back to me. Thereafter, I called again to cancel the beading and underlay and later find out the whole order had been cancelled. When I call customer service to speak to a manager your representative had no customer service skills and this is not what I expect from such a company. I am still waiting for a call from the manager as I have made an unnecessary trip to the store and then my order has been cancelled so I spend more money to reorder the flooring. This is ridiculous and I would like the offer to still be supplied to what I’ve purchased as I have rebooked the job for tomorrow. The worst first experience and I would not recommend you to anyone else or use your services again unless something is done to compensate the below. Dissatisfied customer.”

Helpful Report

Posted 6 years ago

“A series of minor errors and issues with timings not being met, then two days before the bathroom fitting I got a phone call to say they didn't have the toilet and wouldn't for over a week. Since the fitters are only booked for 4 days and you can't fit tiles and flooring without the new toilet in place, not to mention how we were supposed to go to the loo during this time, I had no alternative but to cancel; they didn't sound at all surprised and made no offer to try and rectify things. Told to go back to the store for refund, yet again moving 80kgs of tiles and about 30kgs of flooring, also to get a refund. Had to wait one hour because you "can't" have a refund until everything is delivered. Since I'd been told that morning to go to the store, I wasnt moving untilI got it. Now stuck waiting for all the other bathroom items to be removed. I have only one word to describe my experience: symbolic. I advise you to avoid.”

Helpful Report

Posted 6 years ago

“In the past month, having place and paid for 3 click and collect orders, shown on-line they have stock, order confirmed and my money taken, I Have been subjected to some serious concerns regarding customer service and staff honesty! On all three occasions the order could not be picked because an item or some items were not in stock. This is advertised as a "one hour" service and you asked to await a confirmation. So 2-4 hours on and you don't get a call or email, don't bother trying to call them, you call into the store to only then be told then that your item (s) can't be picked! On the first occasion they promptly refunded my money, on the second occasion having to overly prove I even placed an order via the confirmations on my mobile phone, the phone was, shall we say, accidentally not returned by a member of staff, and on the third occasion it has taken escalation and 9 days to even get a refund! I hope I am alone in this experience but suspect I am not. I intend to boycott the brand until such time that I find somebody in customer service that even cares how badly they sell on-line and how poorly the staff deal with it. Internally I sensed this was common practice based on comments made by staff that thought and considered the issue more a joke than something they should put right. Selling on-line, not having the stock, taking the money and making it the customers problem to resolve sounds not only dishonest but also likely to lose customers. Operationally your getting this very wrong Wickes and in such a competitive market you will need to do better.”

Helpful Report

Posted 6 years ago

“I placed an order with and it’s not coming Another three days I’ve just tried to add a tub of paint to my order and they’re saying I can’t I’ve got to pay for another delivery which I find it absolutely disgusting it’s daylight robbery”

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Posted 6 years ago

“Don't use if you have power cables running across your property as they can't deliver. Would have been good to know. Change if delivery company.”

Helpful Report

Posted 6 years ago

“Terrible experience. We went into the new Norwich store this morning to buy play sand. Checked online and there were plenty showing in store. To save walking around to find it we asked at the counter where it was. The lady said that they did sell it, they had 16 bags but didnt know where it was. Eventually she asked colleagues and they decided it was outside. We checked outside and then inside too as we couldn't see it. Going back to the counter four staff members spent ages looking at their computer saying that they had 16, they didn't have 16, then thag they were in fact split bags we could have for a discount and then thag they vaguely didn't know where they were but another staff member had ordered them. None of this was communicated to us as we a good there, it was as if we were invisible. Eventually we said thank you we will leave it and they didn't even look up. No apologies no goodbye. Useless and rude.”

Helpful Report

Posted 6 years ago

“One star is a compliment! I ordered a kitchen to be installed by Wickes the process took two and a half months from when my old kitchen was removed and the installation of the new Wickes kitchen was completed, I can at last unpack the boxes. Once the order was placed calls and email were not returned by the Milton Keynes store. Customer Services were friendly but unhelpful and writing to the MD was pointless”

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Posted 6 years ago

“Ordered kitchen in August 2017 its now June 2018 - kitchen was ‘finished’ - husband put right! In May 2018”

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Posted 6 years ago

“Purchased a shower enclosure from wicks recently which is leaking in all 3 corners of unit! Contacted customer services who contacted the manufacturer commented not installed correct by just looking at photos (laughable)!! Then advised to do extra sealing which is not on the instructions. They Will not send out an engineer ! Wicks could not care less , considering the item is bought directly from Wicks. Disappointing of service and lack of responsibility - product is not fit for purpose. Now following the complaint procedure advised by ombudsman.”

Helpful Report

Posted 6 years ago

“We had a new bathroom installed about 2 years ago. Unfortunately, the quality was not good at all. We had water leaks 3 times and still have had other problems yet to be fixed. We have contacted Wickes many times over the year for the problems but their process is so slow and not practical. Surprisingly, we have been waiting for them to come and fix the bathroom for almost a year. We have spent a lot of time for chasing up. I strongly recommend NOT to use Wickes. I don't even want to give one star.”

Helpful Report

Posted 6 years ago

“Ordered sand and cement for the start of a project cement on top of. Bags of all split so a pallet of sand and cement spilt on drive which had to be jet washed off will never enter a store again and will never purchase anything from wickes the project will be purchased through B&Q at least they text or phone you at customer service to see if everything is ok we can spend our money anywere”

Helpful Report

Posted 6 years ago

“Waited for item to get from the warehouse to till more than an 1.5 hours in Ruislip branch.Complete wastage of weekend”

Helpful Report

Posted 6 years ago

“Absolutely useless. We arranged Stockport designer to come to measure our bathroom, which was confirmed by email. He didn't turn up and was very rude on the phone that he won't bother to come even though it was prearranged. We tried Oldham store- same thing happened, we had it confirmed by email for designer to come. She would not bother neither. When we called back, she said they do not have show room in Oldham so she thought we won't be interested for her to come! Madness. So we were twice at home waiting and nobody bothered to turn up. Glad I didn't go with them as can't imagine how it would be with actual bathroom fitting if just the visit is such an issue!!!!”

Helpful Report

Posted 6 years ago

Wickes is rated 1.5 based on 1,720 reviews