Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,723 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 28th February 2025

Jennie

Wickes 5 star review on 23rd February 2025

Richard & Karen

Wickes 1 star review on 10th January 2025

Abraham Elfasi

208

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No Customer service Attempted to place an online order, took some time, checking the store had stock (plenty) yet after trying to pay for the basket said items out of stock, emailed wickes with the details, and basket number, got a fast reply, what is the basket number? replied again, with stock numbers, basket number, screen shot, no reply, waited and waited no reply, so wrote to the CEO got an auto reply saying wait 2 days, so 5 days and ..... why do they call this customer service? there is no service no one cares anymore, and certainly not about the customers.”

Helpful Report

Posted 1 year ago

“The most awful experience. Showroom kitchen purchase; 6 times design team for it wrong Order was missing bits and was redone twice. Charged twice for the deposit. Im writing this as my delivery just hasnt been delivered blaming road works. Nothing to do witjh it. Our driveway is 4 cars wide, and they turned in a 15 tonne lorry which they said they couldnt get on. Then said they only do road side, and then said we dont block roads. Which is it Wickes?! Fitters had to be sent away at my expense and now im having to wait for a new delivery date. I really want to cancel this order and then im looking at 4 weeks at least to get something else from someone else. I will never use Wickes again, not for one tiny thing. Useless!”

Helpful Report

Posted 1 year ago

“Diabolical service and company! Ordered a gardens storage box. Received delivery date which expected someone to be in all day to take receipt of the parcel. As I knew that on that date I would have a short time when I needed to be out, I changed the date to the next day when I could wait. As I waited I tried to track the parcel but little information was available. I tried calling customer services and was told that the supplier was hoping it would be delivered on that date but if not I should call back! Like I have time to spend at home on the off chance that Wickes can do the job they say they will do! I explained several times to customer services, that I could not wait in on subsequent days due to commitments and was told to hope for the delivery on the right day! Needless to say that the whole experience with Wickes and their customer service has been a nightmare which has ended with me having to cancel the order. It has been impossible to speak to managers, to get correct information, customer service reps said they would ring back and didn’t…. I could go on. What a shambolic company! Never again!”

Helpful Report

Posted 1 year ago

“I wish that I had read the reviews beforehand. Usually I read between the lines with reviews but I should have taken them on face value this time. I ordered my kitchen and bathroom in November 22' and finally 8 months later, the fitter is booked for start of June. They took over £13k for my order and charged me twice for two kitchen appliances which then took an age to organise a return one for a refund. I kept ringing after Christmas and still they were advertising on TV for more business but couldn't fulfil the orders they already had! I lost count of the amount of times that I rang customer services and was usually on hold for over half an hour each time. The only person that was kind and understanding of the situation was Claire at the Lancaster branch. They have zero accountability but are very happy to take your money - I am already anticipating / expecting problems with the fitting and feel extremely anxious - this is not the way a purchase of this value should feel.”

Helpful Report

Posted 1 year ago

“Multiple issues before during and after kitchen installation. Claim approved under 2 year workmanship guarantee but Wickes installation team refuse to assign a fitter to carry out the work. Been through Wickes complaints procedure and Ombudsman but now forced to go through small claims court”

Helpful Report

Posted 1 year ago

“Avoid like the plague. It will not be your dream kitchen, more like your kitchen of nightmares. Shoddy materials and shoddy workmanship”

Helpful Report

Posted 1 year ago

“Shambolic kitchen fitting 6 months ago.Recently the sink tap became loose and has now fallen off. I posted several complaints with promised contact in 7 days, 72 hours 3 days, with no reply Then i was asked to send a photo.Not able to as says email addr not right. Then all the electrics failed, today an electrician spent about 2 hours tracing the fault to water from the tap and dripping on to plug for Wash MC below . now Wickes want me to get the electrician to write a report to the cause of the failure of the electricity. No action from Wickes all the effort seems to be down to the customer”

Helpful Report

Posted 1 year ago

“Having bought a log burner for the winter I bought big bags of logs probably a dozen. I had real problems lighting and maintaining the fire, blaming the burner. Testing eventually the logs moisture content with a meter I found instead of the product guaranteed less than 20% they were 40%. So selling these were illegal and it ruins flues and fires. It’s alright to rip off people the share holders will be happy !”

Helpful Report

Posted 1 year ago

“We were trying to get a bathroom re-done, after the initial consultation, communication was virtually non-existent and we had to chase them all the time. We ended up waiting 7 months including one of the contractors cancelling over liability insurance questions (!) and Wickes failing to re-arrange another contractor for us. We finally cancelled and it took another month to get our deposit back. They were very quick to take nearly 40% deposit though, so effectively, we ended up losing money in interest over this time. One star is warranted only because of Tom (Swindon/Cirencester branch) who was trying his hardest to help. Nobody else seemed to be interested, not even the Swindon store manager who just ignored calls and emails. Awful experience..”

Helpful Report

Posted 1 year ago

“We had a kitchen fitted recently. We had a very bad service from the wickes . Our fitter was a nightmare, very bad fittted kitchen, we have to advise him to what to do. He didn't know how do a simple fitting. Finally the fitter runaway without signing the papers. Unbelievable. We do not advise anyone to consider fitting kitchen with Wickes.”

Helpful Report

Posted 1 year ago

“Absolutely shocking service from installation to after care, issues from the very beginning from being poorly advised, fitting the wrong shade bath unit to the rest of the bathroom suite. Leaking shower panel and little to no pressure on taps. We are now 1yr on since we started this project, we have had 3 people come out to the property since the initial fitting and each time we have been told this is an installation issue and could have been avoided. We are approximately £6000 out of pocket and ultimately worse off than what we were before we started this project. These issues combined with the lack of contact and response to the constant emails and calls I have made to the customer service department i feel it’s important to also stress at this point the impact this has had and is having on my own and my families well-being”

Helpful Report

Posted 1 year ago

“Had two ensuites and a bathroom completely refurbished by Wickes. The sales and design aspect of the service was brilliant but following the installation we have been left with a leak under one of the sinks, a tap that has come of the wall and last, but not least, a leak in the pipework behind the wall which is ruining the plaster. In spite of contacting Wickes Customer Services and the fitter, nothing is being done and nobody is responding. Appalling customer service. When you call their Customer Service number it rings out for ages and then sends you to answerphone. I have also had to resort to making an official written complaint but to no avail.”

Helpful Report

Posted 1 year ago

“Bathroom fitted in October and shower door not able to be shut and took 3 Months to repair. I have a corner unit which is detective and was to be replaced and a new was delivered in February and still not been fitted. Very poor service for a 10K bathroom.”

Helpful Report

Posted 1 year ago

“I’ve made various purchases from Wickes over the last few times from various stores & each purchase has been spot on - best prices, excellent delivery & perfect customer services all round including 3 separate phone calls to keep me updated on order & separate calls to tell me when the driver was 20 minutes away from making a delivery.I have no idea why the reviews on this site are so poor, maybe Wickes did have service issues, which have now been sorted as I’ve only received a fantastic shopping experience with them.”

Helpful Report

Posted 1 year ago

“Still waiting for our money back from wickes on the 6th week now and no refund”

Helpful Report

Posted 1 year ago

“I get wicks pizza because it used to be the best. Except for the last two times I have been very dissatisfied, I got 14in.big wick its was dry and burnt. I won't be going back.”

Helpful Report

Posted 2 years ago

“Complete waste of time, they’ve continuously lied about my order being on its way, I was told it had been collected by the courier, then I waited 10 hours to be told that the order hadn’t even left the store. Wickes blame their couriers for the bad service, then the couriers blame wickes in return, which should not whatsoever be a concern of the customer, they’re business partners. It’s £600 worth of materials, could not recommend going to anywhere else asides from wickes, they don’t value their customers and frankly aren’t concerned whether you receive your order. Pathetic company. Order n 814689619”

Helpful Report

Posted 2 years ago

“The delivery arrived within the half day window, the delivery man was both polite and helpfully.”

Helpful Report

Posted 2 years ago

“Item delivered,17/3/23, which was damaged and wet on arrival Customer service passes you around rather than deal with the issue It seems pointless having a customer service if they cant see a problem through and arrange a refund or collection. Kitchen & Bathroom - Problems getting through by phone, which was agreed in a conversation, with a member of customer service. Why can't Kitchen & Bathrooms have their own customer service? Might be quicker. My order was made online. So why would we need to go to our local store as instructed by customer services They won't know anything about the purchase? Really dissapointed . Luckily, we never ordered a kitchen from them Took so much time to get an answer on a bath panel refund and now left with an end panel which is no use wiithout the front panel. Was even told to dispose of the damaged panel How? Even the review section doesnt give you many options regarding the issues”

Helpful Report

Posted 2 years ago

“I couldn’t beleave the awful service today nobody was interest just stood there talking while we were waiting and then I got what’s up really gonna try again tommorow in Swindon but won’t go back again if it’s the same service how you ever make money I don’t no”

Helpful Report

Posted 2 years ago

Wickes is rated 1.5 based on 1,723 reviews