Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,720 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 28th February 2025

Jennie

Wickes 5 star review on 23rd February 2025

Richard & Karen

Wickes 1 star review on 10th January 2025

Abraham Elfasi

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't ever order from them. They say you can collect in an hour. BUT wait for the text. You wait. And wait. You call them hours later. "Well you'll probably receive it tomorrow now." That after the sales pitch in your ear while you wait for someone to talk to tells you again how you can click and collect in ONE hour. They tell you to call the store to ask. That's not possible because nobody picks it up. When you cancel your order because surprise you have a life and you didn't order ONE HOUR click and collect so you'd have to cancel your plans for the next day to wait around for the text so you can collect or god forbid you work and you won't be able to collect now in the 24 hours they give you they tell you it's 3-5 DAYS before you'll see your money.”

Helpful Report

Posted 6 years ago

“I purchased a kitchen from Wickes on April 2018. 4 items were faulty. I contacted customer services and they told me to return them to the store to get new ones even thew if I ordered them online as I had no times to go to the store and no car to transport them. I Finally got a cab to get them back. And on the store they did not want to exchange them or to reimbourse me and talked to me in a very unprofessonal manner. PLEASE AVOID THESE SHOP THIS CHAIN IS A TOTAL DISGRACE..”

Helpful Report

Posted 6 years ago

“Incompetence and ineptitude are how I would describe the whole of the shambles that has been my bathroom experience courtesy of Wickes. Ordered the full package for my new bathroom from Wickes. Went into the Hove store to plan and order the full bathroom, so far so good as Lisa the sales consultant was pretty efficient. That however was where the efficiency stopped. On delivery day no bathroom arrived due to it having been forgotten to gave been loaded onto lorry. A whole bathroom for gods sake! How can you leave that behind? Eventually delivered days late then the real fun started. Poor project management, dodgy plasterers, replacement plasterers, workmen not turning up til the evenings due to being overstretched, missing items that took days and some times weeks to arrive. Three attempts to get a working non cracked toilet, missing parts from the shower and as for the tiling well what can I say?have had to have the floor retired twice and am waiting for wickes to sort it out again as grouting is constantly crumbling. Project manager has gone awol or maybe emigrated to avoid angry customers!!! AVOID WICKES AT ALL COSTS. PLEASE GO ELSEWHERE!”

Helpful Report

Posted 6 years ago

“Visited rotherham store twice this weekend. Staff not helpful at all and sent me away with wrong item which I then had to return. Visited again next day for a click and collect order and stood waiting at the click and collect desk for about 10 mins while 3 cashiers ignored me even though there were no queues. I eventually walked across and asked if anyone was working on the click and collect desk to which I was told someone would be across soon. When one of the cashiers who had seen me waiting eventually came across she said she didn't even know it was a click and collect desk. Service abysmal and staff very unhelpful”

Helpful Report

Posted 6 years ago

“Terry, the installer, in the Essex region, is a grade A C*nt!”

Helpful Report

Posted 6 years ago

“Absolutely terrible. Ordered laminate flooring online. Failed to arrive on the Friday as arranged (wife had taken a day off work). Told it will arrive Saturday or Monday. Nothing came! Called wickes and told it will take another failed delivery before a new order can be made. Tuesday.... nothing! Called again and told there need's to be another attempt and it will be made Wednesday morning. Guess what...... nothing. Called and told there needs to be a third attempt before they can resolve the issue with the courier and send me a new order. (How Fri, sat, mon, Tuesday, Wednesday is not 3 attempts I don't know!) Told i would get a call from a mansger normally in 24hours. Has still not happened! Thursday.... nothing! Called again several times and just given the same excuse that they need to confirm it is lost with the courier before sending out new flooring! Would not let me speak to a manager. Would not resolve the problem.”

Helpful Report

Posted 6 years ago

“Watch out for delivery cos you need to be at home ALL day. They wont give you 1h delivery slot. Its almost impossible to call customer service. For 20mins they kept saying 'an adviser will be with you in up to 1min'”

Helpful Report

Posted 6 years ago

“Went to Brentwood store and the staff in there are all so rude specially a blond one think her name was lou think they all need a lot of customer service training and I think that she said she was the manager so no wonder all the staff are bad in there need some new staff will not be going in there again”

Helpful Report

Posted 6 years ago

“Well. Where to start. Installation of bathroom hasn’t even begun but problem after problem with customer service. Issues with billing incorrect items, two separate deliveries for items, but was never informed. Items I purchased in store had to be chased to be delivered on time. No one in customer service ever took responsibility for errors. A constant worry - do not use Wickes.”

Helpful Report

Posted 6 years ago

“Delivery Service is appalling i got an Invoice via email of what i had Ordered on this it said that i will be Notified of a Time Slot for the Following Day Delivery, Didn't get a call they expect you to Stay in for 10 hrs hoping the Delivery will be made, The Girl at the Oldham Branch didn't have a Clue when i rang plus she was eating all the way through the Conversation, So i Rang Customer Services complete waste of time should be called Customer pass the Blame.”

Helpful Report

Posted 6 years ago

“Simply appalling service, please please please go elsewhere. It took 140 days to complete a simply kitchen installation scheduled to take 5 days, left me with a shoddy temporary worktop for over 8 weeks after they managed to measure and cut the new one wrong 3 times, customer service completely inept. Bits started to fall off almost as soon as they were installed. Total waste of money and time and a complete false economy.”

Helpful Report

Posted 6 years ago

“Mark at customer service accepted that the dulux paint offer is a fraud and no store is able to take an order of 20 units. It's bank holiday Monday and the offer is still valid but they refuse to take an order. They have offered to take the order for any amount tomorrow, when the offer has finished. FRAUD AND UNLAWFUL ADVERTISING. EACH STORE UP TO 257 MILES AWAY ONLY STOCK BETWEEN 1 AND 5 UNITS WITH CLICK AND COLLECT ONLY.”

Helpful Report

Posted 6 years ago

“The bi-fold door which I ordered online came damaged! (Badly scratched) I am never home in the week and they won’t pick it up over the weekend. Was told to bring it to nearest wickes store which is a kitchen showroom and was told that they won’t take it!! Even though customer service said it was fine to take it to that particular store! Rang again and once I realised I will not get this sorted wanted to put in a complaint which the customer service advisor did not let me do! Because they can pick it up in the week between 8am-6pm.. the exact times that I’m at work every week day!!! I am furious as I’ve wasted £80!! Never buying from them again!!”

Helpful Report

Posted 6 years ago

“Replenishing on building aisle which is not really needed on a saturday afternoon. Very poor. Staff oblivious to all the customers they are pissing off. There were no out of stocks . ???????”

Helpful Report

Posted 6 years ago

“I will never EVER use or recommend this company, absolute joke!! We had our bathroom installed July 2017.... April 2018 and we STILL have on going issues!! The “customer service team” never follow up on their promises. The “managers” think that it’s okay to just palm you off to someone else. The whole company is a complete shambles. We currently have water leaking into our kitchen where they haven’t sealed the bath correctly!! Let’s see how long it takes them to sort this issue out...”

Helpful Report

Posted 6 years ago

“Incompetent, failed to deliver 3 times. Continually unable to sort out their own mistakes. Spoke to someone called "Steve" who said he'd fix the problem. One hour later no one called Steve works at the store. 20 phone calls, 3 days wasted, order now cancelled.”

Helpful Report

Posted 6 years ago

“You would have thought Wickes was in the business of making money and keeping customers happy. So when I tried to spend just over £600 buying 50 boxes of tiles that not one store has enough of but collectively they would have enough somebody would have the ability to organise it. Turns out inter-store delivery is too difficult for Wickes so I'm off to B&Q where they at least seem to the sense to have enough in stock and if not get the stock in.”

Helpful Report

Posted 6 years ago

“Original delivery 4 items ordered, 1 item was incorrect and 1 item missing. contacted by email and no response. Phoned customer services unable to speak to anybody, requested a call back, which I received 5 hours later, they did not know what went wrong. received a text at 8am following morning from courier that parts would be with me by 1pm, no delivery! then received a phone call at midday to say that parts would be delivered in two days. unless you have the patients of a Saint I would advise you shop elsewhere, their staff are incompetent”

Helpful Report

Posted 6 years ago

“Very bad service after 17 days, 6 phone call, 2 email= I still waiting for my money back of a product I bought in Internet!”

Helpful Report

Posted 6 years ago

“Wickes-Darlington. I am sick and tired of going to Wickes and finding that they do not stock the item(s) that I have spent 20 minutes walking there (and 20 minutes walking back) to buy despite always checking stock levels on their website first. Today I went there to buy a block paint brush listed at £3 with at least 70 supposedly being in stock at that branch according to the Wickes website. https://www.wickes.co.uk/Wickes-Multi-Purpose-Block-Brush---5-5in/p/600810 After not finding the said item I approached with trepidation the staff member on the counter (this particular one I have never found helpful) and asked her why no £3 brushes were on display to be told that they do not sell them at that price unless they were "old stock" and told me to look on the "clearance" section. I told her that they were advertised on the Wickes website but was dismissive of my comment (as usual). I then spent £2.90 on a bus fare into town and purchased 5 block brushes in Poundland for £1 less than the cost of 1 at Wickes!”

Helpful Report

Posted 6 years ago

Wickes is rated 1.5 based on 1,720 reviews