Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.50

1.5 Rating 1,707 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

Visit Website

Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 3rd December 2024

Anonymous

Wickes 1 star review on 14th November 2024

Mr J M Madin

Wickes 1 star review on 23rd October 2024

Alan

"My review has to do more with Wickes in general. The staff in store are lovely and really know their stuff. However, our experience with Wickes as a whole has been completely shocking. Almost 3 years ago we had our bathroom redone and decided to use Wickes for supply and install as thought this would be the least hassle route. However, this was a HUGE mistake. Firstly, the installer completely messed up the initial install. We left him for a day and came back to find out that he had full tiled rather than half tiled, he installed the showerhead on the wrong side, leaky tap and a whole host of other issues. Took us over a year to get those issues sorted (and we ended up just accepting the tiling as it was). We thought things we sorted, then noticed that some wallpaper in the room adjoining the bathroom was starting to peel. On inspection, we discovered significant damp and mould developing due to the shower leaking. We chased for months for them to come out and resolve. They did come out and stated that they had resolved the issues and it did seem better for a while. However, last autumn we were getting flooring replaced in the rooms adjoining the bathroom and, on taking the current floor up, discovered the entire skirting board was rotten and half the plasterboard. Turns out the leaks weren't all fixed and there has been a slow leak for months behind the wall. We got send out replacement items (as they determined they needed to replace the shower (it turned out the original installer hadn't put proper supports under the shower and the flex in the tray was causing small, unnoticeable gaps in the seals), but these arrived well before Christmas and we are still waiting for an installer (towards the end of April). We have been given provisional dates but these never pan out. This was our only shower in the house. Last autumn, because of the issues, we paid over \u00a33k to get our small toilet redone to fit a little shower. This expenditure was solely down to the issues in the main bathroom. I'm now desperate to have the issues resolved but am at my wits ends as to what to do. :-( We've been living without a main shower and with a gaping hole in the wall in the adjoining room.\r\nAs another negative to Wickes. We needed our kitchen redoing last summer and, while we would never use Wickes again for install, we liked some of their kitchen units and decided to purchase and get our own installer to put them in. The units are lovely, but the process of getting the right items delivered was horrific. Half the items missing on first delivery, then several incorrect items delivered. Took so much back and forth to eventually get the correct items. How hard can it be to deliver what is on a clear inventory of items?!?!? To add to this, Wickes refused to collect many of the incorrect items - mainly really long kickboards. So now we are left with the cost of disposing of these?!? This is simply not right. I don't understand how such a company can be so completely shocking at customer service, delivery, etc., in what they do as a business!!!!!"

Anonymous

200

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just cancelled our bathroom installation. Years ago I had a John Lewis kitchen fitted. We called john Lewis someone came round at the weekend to measure up, we then went in and spent an enjoyable time designing the kitchen; a few weeks later fitting team arrived and two days later we had a new kitchen. Wonderful. Wickes... phoned up, they could only do a week day visit, my wife takes time off work, they measure up, we go in the following weekend, have a nice time with the lady planning bathroom - though have to go downstairs to find our tiles (fine). Order bathroom - “oh no you can’t order the tiles or shaver socket, toilet roll holder, cabinet, etc with me, I only do the bathroom suite. I suggest you buy those bits here now or order online”... The quote is complicated, with some written in pencil - rough cost for tiles and the estimated fitting cost. “Estimated?” “Oh yes the fitter will be in touch separately you only pay for the bathroom suite with us”. I order tiles etc online. Have to phone up several times to change the delivery date as they cannot combine it with the bathroom delivery. Next we are called by fitter who also needs to view the bathroom. My wife takes more time off work to see him. He confirms the work and the fitting costs (cash or bank transfer please, I’m not employed by Wickes) they call it specialist works (fitting tiles that is, apparently plumbing in a new suite isn’t specialist). A few days later he confirms a date. (I move the tile delivery). That was two weeks ago. Today I receive a call from Wickes ‘customer care’ wanting to know what day would be good to deliver the bathroom suite. “I don’t know, have you spoken to the installer?”. “Oh no, we deliver a few days before install so that it’s there when they arrive. You also need to check nothing is broken so it can be replaced if so. We can deliver the week prior to installation on Wednesday or Friday”. “Well those days don’t work as neither I nor my wife can take any time of from work. Will it be at a certain time?” “They text you the day before with a four hour delivery slot”. “Well that won’t work. Can it not be delivered when the installer is here? Surely they will need to be ripping the old bathroom out first anyway?” “No we can’t do that”. “Well I can’t be there the week before and besides, where are we supposed to store it?” “Oh it only takes up the room of half a garage”. “I don’t have half a garage”. I cancelled the thing. If you want to project manage your bathroom fitting, go for it. If you want an easy life and good customer service, avoid!!!!”

Helpful Report

Posted 6 years ago

“We ordered a Hive Thermostat Kit from Wickes, it clearly stated on the website that the Hub was included in the price. It arrived, minus the hub. I called them and they said, they'd made a mistake on the website and in fact, at that price, they didn't include the hub and wouldn't send me one either. It took me 3 phone calls and I have to physically drive to a store 10 miles from me to return the item. No-one seemed to care in customer services, as no-one bothered to return my call when they said they would. In fact, after speaking to someone else, it appeared absolutely nothing had been done about my query. When I eventually did speak to someone who tried to help me, they said they wouldn't send me the hub that was showing on my order, as there was a disclaimer on their website that allows them to make mistakes. So, in fact, you could order a bucket and end up with bananas and it'd still be your fault! Electrician cancelled (at a cost to me), 3 lengthy phone call costs and fuel! Am purchasing said item from the excellent Screwfix - at least they provide all the items that they say they will for just another £18!!!”

Helpful Report

Posted 6 years ago

“So i went to wicks (Hayes) today to get an idea for a kitchen, when we walked in the lady who designs kitchen was more interested in getting us out of the shop and basically said we can't afford the kitchen that they provide and tried everything in her power to not help us. She then gave us a price of the kitchen without even seeing our plans or even asked what we wanted. Really disappointed as we were hoping to go with them for a kitchen but i guess we will take our money else where!”

Helpful Report

Posted 6 years ago

“These are just the highlights....I ordered a kitchen from Wickes with an agreed fitting date a few weeks later, commencing on a Wednesday. Everything was due to be delivered the Friday before, I took time off work - no delivery. Called customer services and was told that they would definitely deliver that day. They didn't. Called CS again the following day and was told they were now not sure where the kitchen was. Finally delivered on the day of installation minus numerous parts. Early on day 1 of installation Wickes sent their installation team manager out to visit but he was only concerned with me filling in a customer satisfaction survey. Thanks. Things then continued in the same vein. More missed deliveries, a Wickes supplied installation team (who would only accept cash payment) that shoved the fitted oven in with so much force that it caused a gas leak which they ignored and continued with the installation. I only noticed the smell that evening, had to call gas emergency services who deemed it a significant gas leak and promptly capped my supply. Wickes CS were not interested and said it could not be proved, so left me out of pocket as the fitter only offered to partly contribute to the cost of repair. Wickes finally agreed to compensate me for time taken off work for missed deliveries but would only pay me in Wickes gift vouchers. How a national company can behave in this way is beyond me. A staggeringly bad service. Avoid at all costs.”

Helpful Report

Posted 6 years ago

“Andover Wickes. Awful staff. No knowledge of their products. Can’t supply ceramic glandular inserts for mixer taps that are 18 months old. Well that’s what the member of staff said. ‘Have you tried Screwfix’? I walked out bewildered.”

Helpful Report

Posted 6 years ago

“my mother has brought a kitchen c/w installation from wickes cannock branch its now been 4 weeks since they removed the kitchen and she still has ni kitchen we are still waiting for the plastering to be done all through wickes fitter is a complete cowboy who keeps demanding more money and unreliable i have since heard that the sales girl and the fitter are seeing each other seeking legal advice and press coverage as this is making my mum ill as she is a pensioner DO NOT GET SUCKED IN WITH THERE SALES PITCH”

Helpful Report

Posted 6 years ago

“Disgusting, disgusting, disgusting. Avoid like the plague. All the bad reviews sum up my experience of buying a kitchen and having it installed with this joke of a company. Phil ought to watch what He puts his name to " Wickes do it WRONG "”

Helpful Report

Posted 6 years ago

“Took 5 weeks to complete kitchen not 2. Items not delivered. Kitchen doors chipped and repainted over. Shoddy kitchen fitters. After service and compensation a joke.”

Helpful Report

Posted 6 years ago

“1) They overcharged my mother £1,000 2) They did the measurements wrong so the kitchen didn’t fit 4) They messed up the order as we received items that we shouldn’t have but payed for them 5) They calculated the refund incorrectly tried to give £842 less then what is owed 6) Full of lies and poor management This company is a well known brand all over the UK but the branch I dealt with is extremely disappointing and should not be running as a business. It has been 4 weeeks and we still have not fixed the issues! Think twice before buying from them!”

Helpful Report

Posted 6 years ago

“Quality and delivery of parts all good however Installation a total nightmare The experts couldnt agree total area of room There was always more money required for installer I was even charged £100 as tiles were not available at time although not being told they had to be there in first place Extra this and extra that outweighed genuine extras Am going for new kitchen soon but no way with Wickes Shame really as installation left bad taste No one interested in feedback Be very careful if using installation re money as always loop holes for extra Had nice pictures of finish but unwilling to share as costs outweighed finish”

Helpful Report

Posted 6 years ago

“Products were good but Marvin who fitted our kitchen (Exmouth) was an absolute nightmare. He made too many mistakes, took a holiday half way through our fitting, cut our solid wood work top wrong THREE times, plumbed the washing machine in wrong, broke a fitting on our Neff oven, took down an internal wall that had to be rebuilt …… the list goes on. Thankfully Kevin and Karen (husband and wife team) came and repaired all his mistakes but that was only when they were available. Whatever you do make sure Marvin does NOT fit your kitchen.”

Helpful Report

Posted 6 years ago

“Customer service was horrendous by the manager from the showroom in Stockton on tees. Laughing down the phone because of the amount of money I paid did not Warrent a survey by wicks to see if the bathroom fitted. Shame on you wicks offering a 10% discount off something else you expect me to spend my money on in the store, because I still have something at home that does not fit and that I cannot return.”

Helpful Report

Posted 6 years ago

“Always go and get excellent customer service by Wickes in Hayes. The kitchen and bathroom design are so good with good budget, looking forward to buy one kitchen in their excellent Sofia Pewter Range.”

Helpful Report

Posted 6 years ago

“We had our kitchen fitted by Wicks approximately 5 years ago. Initially we had a couple of issues but they were sorted out very quickly. The fitters were excellent, very professional and approachable with any queries we had. The kitchen still looks as good as new and we have never had any problems at all so would highly recommend Wicks Kitchens. Excellent.”

Helpful Report

Posted 6 years ago

“I ordered a sinclairfire alarm from wickes on around 5th October 2018. I called them mid month to ask what was going on as I hadn't received anything. They advised they will contact their supplier to see what is going on. This happened about... 4-5 times? Each time they said they would contact their supplier to see whats wrong. After about another week of this I got a bit fed up so when I called and they said they were going to call their supplier I asked them to give me the supplier's number instead so I could call them. They assured me that they wouldn't answer. I called the number and someone answered first time. They informed me that the supplier (SinclairFire) was no longer there, and that they were a different company. I checked company details for SinclairFire and could see they had dissolved in September.. 2017!! Wickes still have items for sale from this supplier even now (Oct 2018). I called Wickes back up again to explain what I'd found, disappointed that I had to do someone else's job for them. They said they would contact their buyer to see if they had contact from the supplier. 2 more days pass and I get a call back (first time I've been called back when they said they would!) saying the supplier is no longer trading (no kidding). The only compensation I got out of this was £20 for the time wasted. The thing that I find most alarming about this is it took a random customer like me to get so annoyed with their incompetence that I had to take matters into my own hands, contact Wickes' suppliers myself, and tell Wickes what was going on, basically doing their job for them. If it were not for me they would likely still have these items on their website for sale, over a year after supplier had dissolved it's company!!! Apart from all that... the lady on the phone was very nice at least - thanks for your patience Lauren!”

Helpful Report

Posted 6 years ago

“Good offers but when you bought any item that horrible after sale service. Delayed deliveries, baseless excuses and finally cancellation of order. Happened twice”

Helpful Report

Posted 6 years ago

“the quality of Wickes kitchen units is absolutely appalling and so is the workmanship of it's fitters”

Helpful Report

Posted 6 years ago

“Delivery that still wait, and next time pay always with PayPal and open always a dispute case . I order last Friday few bits and pieces for next day delivery that was Saturday . From the 3 items i received only the 1 without any excuse . There is heaps of stock at any of their store based on what they say at their website . Still waiting an answer . That was my first and last order as i am new in the country.”

Helpful Report

Posted 6 years ago

“Had a derlivery planed for 23rd of October had called the derlivery department 2 days before my derlivery and day before for a time slot they told me I would get a call and text message and I had none i called on the day and told me my derlivery was on the 22nd which I know they are not telling the truth as I was calling and checking for derlivery information I lost a days work and money plus a friends time as they don't derliver to your door I think that it's outrageous I booked a derlivery for the next day the 24th let's see what happens and I will keep review sites upto date will this Edit”

Helpful Report

Posted 6 years ago

“Bought and had bathroom installed through wickes! Installer has had to come back and repair a number of issues! They have even damaged my hallway flooring ((the hallway creaks and moves and there and lumps bulging up from under the carpet) wickes answer, they will never accept liability for it. You waited 3 weeks to tell us, well Wickes, I called your customer service team on several occasions requesting a call back, was not waiting 15 min to speak to someone, never got the call back so sent and email, took them 3 dats to come back to me! And there are still faults with my bathroom and I do not want the original installers back! So so cross!”

Helpful Report

Posted 6 years ago

Wickes is rated 1.5 based on 1,707 reviews