Wightlink LTD Reviews

Name: Wightlink LTD
Address: Gunwharf Road, Gunwharf Road, Portsmouth
Rating: 4.71

4.7 Rating 4,028 Reviews

94 %

of reviewers recommend Wightlink LTD

Company Reviews

Questions

Metrics

4.7

Based on 4,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Wightlink LTD 1 star review on 23rd August 2024

Anonymous

Wightlink LTD 5 star review on 11th October 2023

Joy Shaw

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a very enjoyable trip out on St Claire and had a coffee which was very pleasant. Unfortunately only gave **** as on the return trip on Victoria found the seats very grubby and dog hairs all over the carpet and cushions. Found this a bit irritating as a pets area is well signposted at the other end of the ferry. We actually saw a passenger with a dog in the area where we were sitting and the dog was climbing all over the surrounding seating area and no member of staff took any action to stop this. Very impressed with the embarkation and disembarkation really good idea having gantry's for both decks makes things a lot speedier than the old days of emptying bottom deck before upper deck could get off.”

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Posted 1 year ago

“Excellent service from beginning to end”

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Posted 1 year ago

“A Brilliant team, they were outstanding, had a hiccup with a battery on a classic bike, very helpful & friendly service, ferry crossing was great, very quick and easy, great day out”

Wightlink LTD 5 star review on 17th September 2023

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Posted 1 year ago

“Well organised, seamless trips. Great start and finish to a lovely holiday! Thank you”

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Posted 1 year ago

“Very good service”

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Posted 1 year ago

“Easy and quick booking, well organised app. Excellent signposting of the terminal. Costa cafe on board and ample sitting area makes the sailing very pleasant.”

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Posted 1 year ago

“You're to pricey for such a short crossing . Which means we may not be able to travel with you in the future,pity but there it is”

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Posted 1 year ago

“Punctual service as ever, thank you”

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Posted 1 year ago

“Prompt and comfortable sailing which we shall definitely repeat in future.”

Wightlink LTD 5 star review on 16th September 2023

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Posted 1 year ago

“Pleasant experience, on time, friendly staff & quick getting to the island.”

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Posted 1 year ago

“The parking of the car near the lift very convenient, refreshments on board very good. Trip very smooth, and disembarking good, in all a very smooth experience.”

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Posted 1 year ago

“Very impressed with excellent service both outward and return journeys”

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Posted 1 year ago

“Always a pleasurable experience”

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Posted 1 year ago

“Pleasant experience, on time, friendly staff & quick getting to the island.”

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Posted 1 year ago

“Wightlink was very good service with my wife disabled needs on the crossing.”

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Posted 1 year ago

“Well organised. Person who appeared to be senior on car deck took special care of my disabled wife including provision of a wheelchair to and from upper deck. Advice helped on return.”

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Posted 1 year ago

“Stress free journey.”

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Posted 1 year ago

“Its been 14 years since we last visited the Isle of Wight . We have been blessed with a wonderful weather to go around and see the isle best spots but this would not be possible without WightLink. Thank you for being pat of this memorable experience”

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Posted 1 year ago

“Excellent, friendly, fast service.”

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Posted 1 year ago

“Very efficient. Outbound and return ferries on time. Number plate recognition works well. Please bring back Fuggle-Dee-Dum in the bars!”

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Posted 1 year ago

Wightlink LTD is rated 4.7 based on 4,028 reviews