Wightlink LTD Reviews

Name: Wightlink LTD
Address: Gunwharf Road, Gunwharf Road, Portsmouth
Rating: 4.71

4.7 Rating 4,028 Reviews

94 %

of reviewers recommend Wightlink LTD

Company Reviews

Questions

Metrics

4.7

Based on 4,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very expensive considering the short trip - dearest ferry service in Europe per mile! Filthy grey toilets customers like clean facilities”

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Posted 1 year ago

“Very helpful staff on telephone, clean spacy Ferries, we always use Wightlink”

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Posted 1 year ago

“Excellent service, prompt, even when at their busiest, clean, helpful staff”

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Posted 1 year ago

“Excellent, hassle free crossing at one of the busiest times (festival time!).”

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Posted 1 year ago

“Easy to board and disembark and prompt departures!”

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Posted 1 year ago

“Stress free travel from start to finish excellent service thanks”

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Posted 1 year ago

“Excellent service all round”

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Posted 1 year ago

“Friendly efficient service, timing spot on, comfortable crossing”

Wightlink LTD 5 star review on 22nd June 2023

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Posted 1 year ago

“When I travelled on the boat a few weeks ago, I couldn't have a milk drink as the staff was busy they gave me tea instead, which I was disappointed with the service, also it was my birthday treat .”

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Posted 1 year ago

“I’ve travelled to the Isle of Wight several times on the Wightlink ferry from Lymington to Yarmouth return. Usually it’s to visit friends during the Festival in June. The online booking system is excellent and it’s very easy to make changes once booked, should it be necessary. Tickets arrive in an email confirming the booking, the times, dates and a QR code. The QR code allows a rapid and efficient arrival process. On arrival, the staff are friendly and we were directed to our boarding lane. Boarding was straightforward with clear marshalling by the staff to a parking spot on the ferry. The ferry was clean and appeared well maintained. There was adequate inside and outside seating. The WCs were clean and tidy. There is a cafeteria on board with a good range of snacks, soft drinks, hot drinks and some alcoholic beverages at reasonable prices. The cafeteria staff were friendly and queuing was minimal. On arrival at our destination, we were summoned to our vehicles and there was sufficient time allowed to get to the vehicle and make ourselves comfortable. The same quality of marshalling by the staff allowed us to drive safely off the ferry to begin our onward journey. All in all, a great sailing experience. Thank you Wightlink.”

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Posted 1 year ago

“Easy and reliable”

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Posted 1 year ago

“Thank you wightlink ,Great crossing to isle of Wight,no fuss ,no drama ,arrived parked straight on and stop the other side .nice one”

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Posted 1 year ago

“Well organised Quick turnaround of boats Kept informed”

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Posted 1 year ago

“Excellent trip”

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Posted 1 year ago

“Not to sound cheesy but Wightlink is a smooth operator. The efficiency of the operation is really brilliant. Looking forward to my next crossing”

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Posted 1 year ago

“Great new ferrys. Best crossing in the ten years we’ve been over as visitors.”

Wightlink LTD 5 star review on 21st June 2023

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Posted 1 year ago

“Great service, smooth crossing”

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Posted 1 year ago

“Friendly and efficient staff”

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Posted 1 year ago

“Not to sound cheesy but Wightlink is a smooth operator. The efficiency of the operation is really brilliant. Looking forward to my next crossing”

Helpful Report

Posted 1 year ago

“Excellent trip”

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Posted 1 year ago

Wightlink LTD is rated 4.7 based on 4,028 reviews