Wightlink LTD Reviews

Name: Wightlink LTD
Address: Gunwharf Road, Gunwharf Road, Portsmouth
Rating: 4.71

4.7 Rating 4,028 Reviews

94 %

of reviewers recommend Wightlink LTD

Company Reviews

Questions

Metrics

4.7

Based on 4,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You make the whole experience of boarding so easy with great use of vehicle recognition to personalise the check-in process as well as for security. Service seems very punctual. Also a great team of colleagues who are friendly and approachable.”

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Posted 1 year ago

“Have used Wightlink for a good few years have never had any problems with the service my sailings have been mostly on time the staff have been very good friendly and helpful.”

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Posted 1 year ago

“Very efficient service. Also the cafe is very good in Portsmouth.”

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Posted 1 year ago

“ease of entry into waiting area, pleasant reception and directions given. on board tidy and concise and meaningful tannoy. quick departure when cleared”

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Posted 1 year ago

“It was very nice trip, staff's are very good thank you so much, well done.”

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Posted 1 year ago

“Very well organised!”

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Posted 1 year ago

“Very well organised!”

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Posted 1 year ago

“Very efficient and clean and comfortable, but also expensive”

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Posted 1 year ago

“The staff are all very friendly and helpful. Good procedures getting you on and off the ferry.Well stocked restaurant area. Maybe a Lego type model of the ferry to buy? I know my boys would love that! All round good experience.”

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Posted 1 year ago

“Very well organised!”

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Posted 1 year ago

“Too expensive to visit family and friends often unfortunately”

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Posted 1 year ago

“Friendly staff, ports lovely and clean and tidy, ferry tan on time.”

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Posted 1 year ago

“Friendly staff, ports lovely and clean and tidy, ferry tan on time.”

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Posted 1 year ago

“Brilliant service, how they manage to get this out of time I’ll never know, but they do. Staff always helpful and friendly - and precise in their instructions which is great when trying to load and unload. We tend to sail from Lymington taking us straight into Yarmouth. From there we’re literally minutes from our destination. The service is sleek, the exit out of the harbour and into the main road and away is easy and ok it’s busy but it’s well managed. Everyone seems to know how the process works and they manage the loading and unloading well. The ferry is clean and safety conscious. You will find the guys wiping down went seats if there’s been a shower. The toilets again are clean, the lounges comfortable and warm on a cold day. All in all I’m happy with the service and will be using them again.”

Wightlink LTD 5 star review on 27th July 2023

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Posted 1 year ago

“We had a perfect journey to and from the Isle of Wight. Friendly, customer focused staff both at the port and on the ferry. I also took our dog Ziggy who seemed to enjoy the experience too.”

Wightlink LTD 5 star review on 26th July 2023

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Posted 1 year ago

“Efficient service and smooth trip both ways.”

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Posted 1 year ago

“An efficient ferry with prompt and professional Service-”

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Posted 1 year ago

“Very well organised crossing.”

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Posted 1 year ago

“Lymington to Yarmouth is a fantastic service.”

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Posted 1 year ago

“We had a perfect journey to and from the Isle of Wight. Friendly, customer focused staff both at the port and on the ferry. I also took our dog Ziggy who seemed to enjoy the experience too.”

Helpful Report

Posted 1 year ago

Wightlink LTD is rated 4.7 based on 4,028 reviews