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Wightlink LTD Reviews

4.7 Rating 4,028 Reviews
94 %
of reviewers recommend Wightlink LTD
Company Reviews Questions Metrics
4.7
Based on 4,028 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Wightlink LTD Reviews
Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Richard James
Verified Buyer
“Excellent service with very friendly staff and a very nice crossing too the Isle of Wight”
Helpful Report
Posted 5 years ago
Duncan McGill
Verified Buyer
“Reasonable journeys on time Mainland to island trip excellent. island to mainland no so good, poor serving facility for food, slow service due to layout of area. Toilets stank of stale urine! Older vessel should be referred or scrapped. FARES ARE EXCESSIVE.”
Helpful Report
Posted 5 years ago
George Bailey
Verified Buyer
“Very clean ferries usually very good with timing departures.good parking to board ,pleasant waiting area.”
Helpful Report
Posted 5 years ago
Annette M Hart
Verified Buyer
“Professional, efficient, polite, clean.”
Helpful Report
Posted 5 years ago
Karen Crowe
Verified Buyer
“Always a great experience going on the ferry. It's a great signal to the start of our holidays, once we are on the ferry we can instantly begin to relax. We love it!”
Helpful Report
Posted 5 years ago
Melanie Webster
Verified Buyer
“Five star service all the way!”
Helpful Report
Posted 5 years ago
Warren Kenny
Verified Buyer
“Always a pleasure to travel with Wightlink. Easy to book, competitive prices and great on board facilities. Staff always happy to help which is great when you’re travelling. Thank you”
Helpful Report
Posted 5 years ago
Derek Baker
Verified Buyer
“On our way home from Yarmouth on the Isle of Wight last Wednesday 28th Sept', we were booked on the 10 past 8 sailing, at 4pm were sent an Email to say that that sailing was cancelled and that they had put us on the 10 to 10 pm sailing instead. I have a disabled wife and this wasn't acceptable so we tipped up at Yarmouth at 1/2 Hr before the 8 - 10 ferry only to find that it was running and that the 7pm sailing had been cancelled instead ! We had booked a space next to the lift as my wife cannot cope with stairs being disabled weeks in advance, but when summoned to go on board were put at the front of the vessel about 4 spaces from the lift and as it was raining the deck was very slippery for my wife with her sticks to cope with. Of course too late to reverse back to the lift space as there were then 4 other cars parked behind me ! All in all very unsatisfactory especially for "Disabled Passengers" especially as the passage and lift space had been booked weeks in advance !!! Then what about the BOGUS Email that we were sent on the afternoon of our sailing - again "Why can't Wightlink get there act together". So Disabled Passengers beware !!!!!!”
Helpful Report
Posted 5 years ago
Louise Faraday
Verified Buyer
“Have used Wightlink for many years. Find the staff friendly and helpful if you have any issues. In our opinion this service is far better than the other company which operates ferries across the Solent!”
Helpful Report
Posted 5 years ago
Kim Norris
Verified Buyer
“Smooth sailing all round great staff”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Efficient. Organised. On time.”
Helpful Report
Posted 5 years ago
Paul Robson
Verified Buyer
“Speedy service went on early ferry smooth crossing see you next year”
Helpful Report
Posted 5 years ago
Jesbeer Blow
Verified Buyer
“Efficient and on time, staff courteous and friendly”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Friendly and efficient staff.”
Helpful Report
Posted 5 years ago
Shane Exon
Verified Buyer
“Very good service. Ferry very rarely runs behind schedule. Would recommend to everyone”
Helpful Report
Posted 5 years ago
Graham Reed
Verified Buyer
“Great service although cost of tickets kept on changing during booking!”
Helpful Report
Posted 5 years ago
Kevin Jakeman
Verified Buyer
“Excellent journey and service to the Isle of Wight.”
Helpful Report
Posted 5 years ago
Stacy Cole
Verified Buyer
“Excellent crossing. On time. Clean ferry. Perfect 😊”
Helpful Report
Posted 5 years ago
Mike Jackson
Verified Buyer
“Great trip between Portsmouth and Fishbourne, IOW. Ferry running to time, nice staff, everywhere looking clean. Good service.”
Helpful Report
Posted 5 years ago
Lorraine Preston
Verified Buyer
“Best Ferry service by far. Only 5 star no less. Thank you”
Helpful Report
Posted 5 years ago
Wightlink LTD is rated 4.7 based on 4,028 reviews
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