Wightlink LTD Reviews

Name: Wightlink LTD
Address: Gunwharf Road, Gunwharf Road, Portsmouth
Rating: 4.71

4.7 Rating 4,028 Reviews

94 %

of reviewers recommend Wightlink LTD

Company Reviews

Questions

Metrics

4.7

Based on 4,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

Write Your review

Tell us how Wightlink LTD made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy efficient service.”

Helpful Report

Posted 1 year ago

“We had a terrible experience on our outward journey We told that we could not travel on our booked ferry and that we would have to wait over 7 hours before we could cross (outward Journey). Apparently there was a mistake on our booking form as to the height of our caravan, the booking in attendant refused our crossing and gave us a phone number to ring, the person on the phone told us to pay the extra amount and sort it out with the booking in attendant, we paid the balance and were told to park next to the exit road from the ferry and that we would be put on the next available ferry, this was incorrect, we approached the boarding crew who told us they were aware we were waiting to board but it would be the 10.15pm ferry. During the waiting time we had damage done to our caravan by a passing scooter, a dint and a scratch, we also had an attempted break-in of our car, after being parked for over 7 hours and without power, the frozen food in our caravan was ruined. Entry to our booked caravan site closed at 8.00pm we therefore had to arrange overnight accommodation on the Isle of Wight. Driving at night made it impossible to follow the instructions to the caravan site as we could not see the landmarks indicated. This was a very stressful experience and one not to be forgotten, we were not given a reason why we could not cross on the 4.00pm ferry as booked and communication at the port was very poor. we think the very least you can do is give us a free return crossing for car and caravan plus two people next year. The return crossing went without a hitch.”

Helpful Report

Posted 1 year ago

“Excellent service always with Wightlink Ltd...ferries always clean , plenty of notice of any delays and all the staff are polite and helpful ......how else would we travel across the Solent!!”

Helpful Report

Posted 1 year ago

“Slick, efficient and punctual.”

Helpful Report

Posted 1 year ago

“Always efficient and mostly friendly happy staff. Could be cheaper.”

Helpful Report

Posted 1 year ago

“Easy check-in and efficient service. Clean ships and well stocked cafe.”

Helpful Report

Posted 1 year ago

“Fantastic service”

Wightlink LTD 5 star review on 7th June 2023

Helpful Report

Posted 1 year ago

“Very nice ferry good service”

Helpful Report

Posted 1 year ago

“Excellent service - friendly and professional.”

Helpful Report

Posted 1 year ago

“Love to travel with Wight Link, your Victoria ship is so good, comfortable and plenty of room for everyone, clean and tidy . Thank you 😊”

Helpful Report

Posted 1 year ago

“Very friendly staff throughout our journey. Clean efficient ferries. Kept to timetable.”

Helpful Report

Posted 1 year ago

“Very good service, but the high cost of ferries is stopping us visiting the Isle of Wight more often.”

Helpful Report

Posted 1 year ago

“Great service everything went smoothly”

Helpful Report

Posted 1 year ago

“Always a brilliant service. Friendly, painless, quick and efficient.”

Helpful Report

Posted 1 year ago

“Lovely friendly staff and efficient service”

Helpful Report

Posted 1 year ago

“Very slick service, very accommodating and runs on time.”

Wightlink LTD 5 star review on 6th June 2023

Helpful Report

Posted 1 year ago

“Always a brilliant service. Friendly, painless, quick and efficient.”

Helpful Report

Posted 1 year ago

“This was our first trip to the Isle of White as a family of 4 and it went very smoothly. We were very impressed with the Wightlink ferry, it was prompt, organised and the staff were friendly and helpful. We would definately use again in the future and would recommend to others.”

Helpful Report

Posted 1 year ago

“Prompt and excellent service. Staff helpful. Toilets a little smelly.”

Helpful Report

Posted 1 year ago

“Easy to book easy to check in but no communication when in queue to board”

Helpful Report

Posted 1 year ago

Wightlink LTD is rated 4.7 based on 4,028 reviews