“AVOID these agents. The branch in Leeds is incompetent, lazy, rude and dishonest. They don't know what they are doing. They can't answer questions and they NEVER call you back. Zero customer service and a one star rating is too much. Don't waste your time with the Leeds branch.”
“I just want to take this opportunity to thank Fabio who helped me and my family to find our perfect home,he was welcoming from day one till to the end.we are truly grateful”
“The worse estate agent I have ever used.
Dealt with Jerome from the Barking branch and he lied and conned his way through the whole process, causing issues and more financial costs.
They shouldn’t be allowed to get away with it but don’t care and are so rude and incompetent”
“How do I get a viewing on a property at Bradford branch. I spoke with a member of staff 5 days ago and was promised details of flat sent through email also to book a viewing I am limited to certain days. I called William h brown on Monday and spoke to the same member of staff ( he didn't say that he had spoken to me on the saturday) and again asked to book a viewing am still waiting for a reply. Absolutely diabolical service.”
“Courtney at Fakenham has been exceptional in her professionalism and help. Nothing has been too much trouble and when she says she will do something, she does. Very refreshing to come across someone with such enthusiasm about the job they do. Coutney should go far.”
“Absolutely shocking & non existent customer service from Norwich City office. No communication whatsoever and we had to keep emailing them and phoning them, even the area manage was full of excuses and really rude! They take zero resposibility for their faults! Our tenants also complained about the terrible service they experienced with them. I would strongly advise NOT to use William H Brown! They still holding money they owe us as well!”
“The staff at Yeadon branch were very helpful. We found them friendly and approachable and they kept us informed all the way through the process. Thank you Charlotte and team.”
“Bury St Edmunds
To: Jamie Phillips
I would like to thank you very much for all the help you provided in the completion of sale.
Your diligence and willingness to go beyond your call of duty in liaising between the owner and myself the buyer at all hours, has meant that the sale was concluded much earlier than it could have been.
I wish you all the best to you and your family.”
“Unfortunately we have been put off purchasing at the moment due to not getting responses, being promised help and not receiving it, being sent to view places which we loved, only to receive no responses back and then losing out, it has just been heart breaking and awful. The worst part was having the auction team call us about a property they knew we loved, wasting their time and ours, only for the FA through WHB to just not reply to us. We are now going to a local IFA instead, and doubt we will ever return here. Completely put off the whole buying side because of the stress and upset caused, and it isn't just me, I know a couple other people also having the same issue. The Norwich branch is very very highly not recommended, unless you like a daily cry and to waste time.”
“What a joke.
W H Brown Spalding.
If you don't mind never getting calls returned, dealing with very unprofessional staff, paying money for a service they can't provide, this is the firm for you. But if you are a serious seller, do yourself a favour and go elsewhere. You will save a lot of time and frustration.”
“An absolute disgrace. We've been letting a property for the last 4 years and there lack of communication between branches is comical. Whenever a problem accrued we would always have to endure a slow process multiple calls from different branches to sort things out plus messages from the landlord to give her 2 pence worth. I'm a general builder I certainly know they made a mountain out of a mole hill everytime. 19/05/2022 I received a phone call asking to arrange a viewing I responded I don't know what your talking about I've not been made aware of any potential sale of the property by anyone and the male agent hung up on me this was the Halstead Essex branch. I rang back and asked what was going on and he said he must of been given the wrong number . What a bunch of lies turns out the whole process of selling the house was already in motion by the Halstead Essex branch not informing either myself or William h brown Sudbury branch who we let the property from what's going on. My partner and I feel so let down as its not easy to find the right accommodation to suit our lifestyles. We should of been made aware the moment the decision was made so we could make arrangements for ourselves now we've been left to sort everything out last minute. We will never be using william h brown for lettings purchases or sales in the future”
“I've been a "customer" of William H Brown now for almost 10 years. During which time I've purchased a house with them, attempted to sell one (unsuccessfully I would add) and remortgaged a couple of times.
However, my latest endeavour with them will be my last. Apparently when a company waives a "lifetime" fee in 2013 and makes no mention of this during transactions in 2015 and 2021, they reserve the right to charge it in 2022. In short, I guess times are tough and making a commission from the mortgage provider and an admin fee isn't enough?
So instead, despite our 10 year relationship clearly holding little worth (I'd have gone back to them in the future for remortgages and hopefully next year a house move), we will part ways and I'll have to consider it a lesson learnt.”
“2days, lots of calls, no response!
Had offer accepted on property then tried for 2 days to get hold of someone!
Eventually got a call after leaving an abrupt to the point message.
Then a call from the area manager, sorry to late!
Newmarket branch”
“Put a offer in on a property and was told the vendor was wanting more so put my biggest offer in I had to keep chasing them to find out if my offer had been accepted.Three days later after another call to them they said the vender had gone with a lower offer than mine as they showed that person around and liked them. But i was shown around by whbrown totally rubbish nobody takes a lower offer just lies dewsbury office”
“would just like to give a big thank you to Milli Jermy from the Gorleston office for all the help she gave in the selling of my property in Belton Gt Yarmouth. Milli went above & beyond in all the help she gave in the help she gave even to the point of chasing my solicitor in moving the sale forward. Thank You Milli you are a big asset to your company. And I will use W H Brown Again.”
