“Absolutely shocking & non existent customer service from Norwich City office. No communication whatsoever and we had to keep emailing them and phoning them, even the area manage was full of excuses and really rude! They take zero resposibility for their faults! Our tenants also complained about the terrible service they experienced with them. I would strongly advise NOT to use William H Brown! They still holding money they owe us as well!”
“The staff at Yeadon branch were very helpful. We found them friendly and approachable and they kept us informed all the way through the process. Thank you Charlotte and team.”
“Bury St Edmunds
To: Jamie Phillips
I would like to thank you very much for all the help you provided in the completion of sale.
Your diligence and willingness to go beyond your call of duty in liaising between the owner and myself the buyer at all hours, has meant that the sale was concluded much earlier than it could have been.
I wish you all the best to you and your family.”
“Unfortunately we have been put off purchasing at the moment due to not getting responses, being promised help and not receiving it, being sent to view places which we loved, only to receive no responses back and then losing out, it has just been heart breaking and awful. The worst part was having the auction team call us about a property they knew we loved, wasting their time and ours, only for the FA through WHB to just not reply to us. We are now going to a local IFA instead, and doubt we will ever return here. Completely put off the whole buying side because of the stress and upset caused, and it isn't just me, I know a couple other people also having the same issue. The Norwich branch is very very highly not recommended, unless you like a daily cry and to waste time.”
“What a joke.
W H Brown Spalding.
If you don't mind never getting calls returned, dealing with very unprofessional staff, paying money for a service they can't provide, this is the firm for you. But if you are a serious seller, do yourself a favour and go elsewhere. You will save a lot of time and frustration.”
“An absolute disgrace. We've been letting a property for the last 4 years and there lack of communication between branches is comical. Whenever a problem accrued we would always have to endure a slow process multiple calls from different branches to sort things out plus messages from the landlord to give her 2 pence worth. I'm a general builder I certainly know they made a mountain out of a mole hill everytime. 19/05/2022 I received a phone call asking to arrange a viewing I responded I don't know what your talking about I've not been made aware of any potential sale of the property by anyone and the male agent hung up on me this was the Halstead Essex branch. I rang back and asked what was going on and he said he must of been given the wrong number . What a bunch of lies turns out the whole process of selling the house was already in motion by the Halstead Essex branch not informing either myself or William h brown Sudbury branch who we let the property from what's going on. My partner and I feel so let down as its not easy to find the right accommodation to suit our lifestyles. We should of been made aware the moment the decision was made so we could make arrangements for ourselves now we've been left to sort everything out last minute. We will never be using william h brown for lettings purchases or sales in the future”
“I've been a "customer" of William H Brown now for almost 10 years. During which time I've purchased a house with them, attempted to sell one (unsuccessfully I would add) and remortgaged a couple of times.
However, my latest endeavour with them will be my last. Apparently when a company waives a "lifetime" fee in 2013 and makes no mention of this during transactions in 2015 and 2021, they reserve the right to charge it in 2022. In short, I guess times are tough and making a commission from the mortgage provider and an admin fee isn't enough?
So instead, despite our 10 year relationship clearly holding little worth (I'd have gone back to them in the future for remortgages and hopefully next year a house move), we will part ways and I'll have to consider it a lesson learnt.”
“2days, lots of calls, no response!
Had offer accepted on property then tried for 2 days to get hold of someone!
Eventually got a call after leaving an abrupt to the point message.
Then a call from the area manager, sorry to late!
Newmarket branch”
“Put a offer in on a property and was told the vendor was wanting more so put my biggest offer in I had to keep chasing them to find out if my offer had been accepted.Three days later after another call to them they said the vender had gone with a lower offer than mine as they showed that person around and liked them. But i was shown around by whbrown totally rubbish nobody takes a lower offer just lies dewsbury office”
“would just like to give a big thank you to Milli Jermy from the Gorleston office for all the help she gave in the selling of my property in Belton Gt Yarmouth. Milli went above & beyond in all the help she gave in the help she gave even to the point of chasing my solicitor in moving the sale forward. Thank You Milli you are a big asset to your company. And I will use W H Brown Again.”
“Worst estate agents I’ve ever dealt with. We unfortunately have tried to buy 2 houses through them.
The first ignored all emails with questions about the property. Whilst hounding to make an offer. When we did eventually make an offer, they lied repeatedly to try and upsell our offer, claiming fake offers, constantly moving the goal posts and changing the guide price.
The second, agreed a price to take off the market, then engineered the situation to put it on hold to allow time to be gazumped. This was all after supplying proof of funds, ID, and booking a surveyor.
We’ve also come across many sellers who tried William H Brown, and had to switch. All found happiness with alternative agents.
Completely unethical sharks. Would not recommend to either buyers or sellers”
“Even 1 star is too good for this disgraceful company! A couple of experiences with the Suffolk / Norfolk branches now & what an abysmal service. Twice I’ve tried to arrange a viewing on a property & no one bothers to phone back! The last time we dealt with them we put in an offer at asking price but they didn’t bother to inform the vendor as they inadvertently advised that it would go for more (& tried to get us in a bidding war with someone else!). Seems to be a bunch of unskilled egotistical idiots straight out of school trying to act like they’re in The Apprentice! Absolutely appalling company who should be struck off!!!”
“Lies, lies, lies.
Disgusting, sick excuses for human beings at the Barnsley office. They persistently refused to pass on our offer to a vendor for a half million pound house because we were selling ours through another agent.
Then lied to the vendor about us leaving an offer. Barnsley office, we are taking you to court.
Utter greedy bitter scumbags.”
“Let my flat out to them about 4 years ago. The first year or two they were very good with keeping me up to date with things such as annual boiler check and electrical check and informing me of any other repairs etc. Also did there regular spot checks every three months or so and reported back to myself on there findings. Earlier on they were great as I said earlier but things started to change even before covid 19. The regular checks literally stop to a point where I had to keep chasing them with what’s going on as I wasn’t directly involve with the tenants. It got to the point where the tenants got my number off my neighbour just to inform me that things there needed fixing and I wasn’t been made aware of from the agents even though they were telling them things needed doing which I don’t blame them for in that aspect. I felt that I had to get so involved in the running of the letting to the point where I said to them what was the point of paying you for full management of the place when I didn’t want the stress of it. This carried on for a number of months of me chasing the agents up on what’s going on with the place, leaving messages and NEVER get a call back from them regarding an issue. Even when it came up to eventually getting the tenants out by giving them three months notice and them not willing to leave William H brown were no help at all. It felt like they washed there hands of the situation and left it with my solicitors to deal with. I find there business as a whole was acted very unorganised with no help to me whatsoever and that I would NEVER use or recommend them for letting to anyone. It took exactly a whole year from August from the first initial letter of eviction to finally get the tenants out. Now with the tenants out this whole thing has costed me a lot of money and to even get the deposit back now is another issue. This is certainly a lesson learned and to be weary of estate agents such as William H brown by giving them full control of your property and given in to by there lies.”
“I had 2 viewings of a property in Fakenham Norfolk , I proceeded to make an offer after second viewing which was then accepted by the vendor , next day I heard that they had let another 2 viewings take place and an offer was put in by the second viewer who then started gazumping by the office , I lost the property the following day , absolutely disgusting service , will never use them again”
“W H Brown service is going down hill since Ammi left . ovcharges and false promises. They go ahead to my teannat to move in without the contract, my tenant was coming from spain and had pets with them. I and tenant was ringing office but the office had no clue whats going on. When the contract was ready it was full of spelling mistakes and important information was missing. They were asking me to sign the contract as it is.
Than my first rent come with their huge unagreed reductions. I am holding my own deposit when they still included charges.
Ruksan and other staff make fun with unpleasent comments and get rude.
its a complain and a review for William h brown!”
