Name: Wiltshire Farm Foods
Address: Canal Road, Trowbridge, Wiltshire
Rating: 2.24

“Wiltshire farm foods. Not a farm. Not food. Trying to read over in hospital and have no meat no diary DIET. WFF provide brown slop and rice (spicy bean casserole). Brown slop and baked potato (Jackfruit and beans). The laughable "Provencale". Actually sliced potatoes on baked beans. All foul.”

Wiltshire Farm Foods 1 star review on 21st July 2023

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Posted 1 year ago

“I cancelled ordering 18 months ago, and thought I'd give them a try again, havent a clue what has happened the meals burn around the edges, wheres the flavour gone, tasteless ,I ordered a new meal with a "dumpling" it so rock hard ,I broke a tooth trying bite it, have the chefs forgotten what seasoning is ,the new meals are tasteless, gravy on oven cook meals is see through brown water ,disgusted for the prices ,”

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Posted 1 year ago

“I received a discount voucher from them, as I always order and pay for my elderly dad. I spent almost one hour on the phone trying to order several meals and use the voucher. I then got told to call Customer Services, because the order was being paid for by myself and delivered to a different address! When I called Customer Services and gave all the details - again she couldn't find my details - yet I have been using them for over 2 years. After much to - ing and fro - ing, I was told the order would have to be cancelled and re activated. This was after 30 minutes on the phone. It was as if they had never heard of me or my Father. I ended up having to cancel the whole thing, as I couldn't face another at least 30 mins, plus the cost of the calls. I'm not well myself either. So now my Father has no meals for next week and I am worried, trying to find an alternative. I did tell Customer Services that I am very unhappy and they have lost a loyal customer. Avoid this company”

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Posted 1 year ago

“I received a discount voucher from them, as I always order and pay for my elderly dad. I spent almost one hour on the phone trying to order several meals and use the voucher. I then got told to call Customer Services, because the order was being paid for by myself and delivered to a different address! When I called Customer Services and gave all the details - again she couldn't find my details - yet I have been using them for over 2 years. After much to - ing and fro - ing, I was told the order would have to be cancelled and re activated. This was after 30 minutes on the phone. It was as if they had never heard of me or my Father. I ended up having to cancel the whole thing, as I couldn't face another at least 30 mins, plus the cost of the calls. I'm not well myself either. So now my Father has no meals for next week and I am worried, trying to find an alternative. I did tell Customer Services that I am very unhappy and they have lost a loyal customer. Avoid this company”

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Posted 1 year ago

“I received a discount voucher from them, as I always order and pay for my elderly dad. I spent almost one hour on the phone trying to order several meals and use the voucher. I then got told to call Customer Services, because the order was being paid for by myself and delivered to a different address! When I called Customer Services and gave all the details - again she couldn't find my details - yet I have been using them for over 2 years. After much to - ing and fro - ing, I was told the order would have to be cancelled and re activated. This was after 30 minutes on the phone. It was as if they had never heard of me or my Father. I ended up having to cancel the whole thing, as I couldn't face another at least 30 mins, plus the cost of the calls. I'm not well myself either. So now my Father has no meals for next week and I am worried, trying to find an alternative. I did tell Customer Services that I am very unhappy and they have lost a loyal customer. Avoid this company”

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Posted 1 year ago

“Placed first order promised next day delivery order never arrived! Telephoned customer service was told that I would receive my order 2 days later. I cancelled these jokers haven’t a clue very bad service won’t ever use again unprofessional”

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Posted 1 year ago

“I am recently widowed and do not want to cook for myself. Wff are helping me eat healthy food. They answer the phone quickly, take my order and payment efficiently. The food is delivered on time, and if I phone first thing they tell me where I am on the delivery list . The meals are ok, there is a good choice , and they mean I am eating, because at present I do not want to go out and shop and then cook and then wash up. Great service for me”

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Posted 1 year ago

“I have lived at my new address for two years been having my food from this company for years ,they sent it to my old address which I am so annoyed about as we haven’t lived there for two years ,if the person had pressed a button our new address was there ,then I was told by the same Person in nottm I will have to order again and I cannot get my money back to pay for it without head office approval his whole attitude was terrible I have used wiltshirfarmfoods for years but this has really upset me ,I am 77 and do not need this as I am in poor health that is why I have the meals delivered they are really good value for money which I can afford ,they have just gone up so I order 1 meal less”

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Posted 1 year ago

“!st class service, great selection of meals.”

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Posted 1 year ago

“Rude Rude both Head office and customer service shambles company never ordering again”

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Posted 1 year ago

“Really enjoyed my meals worth the money and friendly service will be placing another order soon Thankyou .”

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Posted 1 year ago

“They have good incentive discounts so I gave them anther try with my voucher. There's morning or afternoon deliveries but no slots such as; 3 to 4 etc. as with supermarket deliveries. To be fair this is to be expected Their meals as very small and the larger ones are more expensive. I compared one of their meals with Sainsbury's (same meal) as I wanted to know which of the two was the tastiest. Sainsbury's won hands down. I am sticking to supermarkets on-line frozen and chilled meals. Vary rarely am i disappointed. WFF hot desserts are quite tasty (cheaper than Oakhouse.) Sorry WFF but you will have to up your game to get me to order from you again. Same with Oakhouse and they are even more expensive. I have always added to both companies meals to make them larger and more appetising.”

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Posted 1 year ago

“Meals are easy to cook and well presented. Some could do with seasoning. However the desserts I have found disappointing. The bread & butter pudding is too sweet. The raspberry trifle ersatz and unpleasant with no real cream around. The ice-cream is also rather tasteless.”

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Posted 1 year ago

“I don't know who wrote the previous reviews but the meals are beautifully presented and very tasty, and a wide selection to choose from”

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Posted 2 years ago

“Despite calls, emails and generally hassling - WFF has still not dealt with a problem over payments wrongly taken over 4 months again They have repeatedly passed me to another person - blamed somebody else - and still not resolved the issue in the way that THEY promised at the outset. I would never encourage anyone to ever use their service. Customer servicve DISASTER ! I have communicated by telephone and email (which the form below will not allow me to record - it only lets you have one option!) I have only had responses when I've pushed and complained.”

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Posted 2 years ago

“Overpriced, small tiny portions, food turns to liquid after cooking, trial and error. Result=definitely error!”

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Posted 2 years ago

“Ordered food for my 95 yr old mum,paid Delivery was advised as yesterday between 8 and 5 That's ridiculous in itself as other reputable companies give a 3 hour slot No food arrived Had to go to supermarket last night and take her food Rang the office ,no one there to help till Monday Wouldn't waste your money or time on these”

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Posted 2 years ago

“Driver collected the money. Now there saying that I didn't pay. This was there last chance. I had to go and collect my own order once and they even changed the order twice”

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Posted 2 years ago

“Very surprised at bad reviews as I think the meals are pretty good. Obviously not as good as home made but a very good substitute. No problems ordering or delivery service.Being vegatarian I have a good choice plus I eat fish Fish meals nice but could be more fish added.”

Wiltshire Farm Foods Reviews