“Everything is on back order I bought my daughter a pair of legginhs for christmas. Here it is a month after no leggings. So I called was given date of January 7th. Of course it didnt show so called again then I was told january 27 .Still no leggs. So I called a third time was told feb 5th. Just ridicouls if items are on backorder .The website should say so.”
“Online ordering and service is a joke. Please don't waist your money or time with this store. I was looking at pants for my mom and found the kind she liked, so I'm looking for the box to add the discount code, but it wasn't there like it had been in the past. So I thought maybe it's on the next screen. But instead of going to the next screen or being allowed to review your order before completing, it placed the order and customer service wouldn't cancel it so I could reorder with the discount code. They basically said sorry, nothing we can do. So, guess what, I'm refusing the package when it arrives and canceling my account with them. THEY HAVE HORRIBLE customer service and if their system is that weak, that not even management can right a wrong, I can't spend my hard earned money with them.”
“I wish I could give negative stars. I ordered a garment described as pants but received a heavy garment listed as jeans on the package. I used WW's return slip and chose the e-gift card option for a full refund. They credited my Amazon account instead, minus a $9.99+7% tax restocking fee. When I contacted them, I was told that the e-gift card option was not available for purchases from "Woman Within on Amazon" and that I should have read the return policy. Since I have ordered from their catalog in the past, it didn't occur to me that the return policy might be different if you bought from their site on Amazon. Had I known they would take half of my money, I would have donated the garment to Goodwill rather than return it.”
“I wish I could give negative stars. I ordered a garment described as pants but received a heavy garment listed as jeans on the package. I used WW's return slip and chose the e-gift card option for a full refund. They credited my Amazon account instead, minus a $9.99+7% tax restocking fee. When I contacted them, I was told that the e-gift card option was not available for purchases from "Woman Within on Amazon" and that I should have read the return policy. Since I have ordered from their catalog in the past, it didn't occur to me that the return policy might be different if you bought from their site on Amazon. Had I known they would take half of my money, I would have donated the garment to Goodwill rather than return it.”
“I ordered pants from their online store. Paid $23.83 USD.
I never contacted them, and the pants never arrived.
After a month of not shipping them, they refunded $17.84 to me.
THEY CHARGED ME FOR SHIPPING ON AN ITEM THAT DID NOT SHIP.
Order Number: 40017141018
Order Date: 09/12/2020
They basically stole $5.99 from me.
I wrote them through their website. After I clicked "send" it said "not sent."
I tried to email them, the email bounced.
Is this part of their business plan?
I wonder if they figure "No one will try to hard to get $5.99."
Them doing this is immoral. I am telling everyone I know not to use them.”
“DECEITFUL PRICING PRACTICE!!! If you have a 40% coupon for the HIGHEST item, do NOT show every single item as 40% off then when added to the cart it is 40% higher for EVERY ITEM YOU LOOK AT!!! ABSOLUTELY DECEITFUL POLICY!!! Spoke with Online Chat, then 800-248-2000 for WEBSITE REP AND SUPERVISOR. ALL had the same answer... with the supervisor elaborating further.... "I understand what you are saying, but our customers didnt want to do the math, so it will show you coupon price on every item you review, but YES, the coupon is only good for the highest priced item!" THAT IS A BAIT AND SWITCH DECEITFUL POLICY!!! 😡😡😡”
“Woman within i used to buy sometimes,but now its became a joke
they send a Email inviting to buy and its a lie not a SALE,wanted to buy from a catalog witch offered buy one get the second 50% off,
looked up its a LIE because the price before 24.99 and for this offer became 34.99 so you pay same price.NEVER will shop their again, plus the clothing made so chip and ugly it does not look as on the pictures in catalog!”
“My mom ordered a blouse and sweater for a special event. She paid extra to expedite the order and was told she would have it Friday, then Monday. Tomorrow is the event (Tuesday) and now they are saying it will be here Wednesday. The order can't be cancelled because it was already shipped and due to COVID-19 cannot be returned. Very disappointed!”
“Rudy employee # 30081 and a “supervisor” Benjamin are blatant liars!!! Their website claims my exchange was delivered but I don’t have it. Useless, ignorant, & RUDE!!!! Lost a customer. I will not stop blasting this pathetic company. Buyer beware”
“Woman Within plays a game with shipments. The company creates a FedEx label and sends an email that the package has left the building. It doesn't mean that the package has been shipped because FedEx hasn't received it yet. It's deceitful. If it's going to take two to three weeks to receive an order, own it. There's nothing worse than a retailer that blatantly lies to its customers.”
“ROBO SERVICE ONLINE CAUSING ERRORS. ORDERING WHEN YOU CLICK TO LOOK AT A PRODUCT. TRY TO REMOVE IT,IT ORDERS IT.THE CUSTOMER SERVICES ARE THE WORST EVER. GETTING WARNINGS OUT ALL OVER. THEY STEALING YOUR MONEY. THEY SAVED MY CARD INFORMATION FROM A PREVIOUS ORDER AND CHARGED MY CARD WITHOUT AUTHORIZATION. I HAVE FILED A COMPLAINT AND NOW THEY ARE BEING INVESTIGATED BY THE BANKRUPTCY COURT DUE TO DISHONEST BUSINESS PRACTICES. THEY ARE IN CHAPTER 11.”
“I ordered $50 worth of product on my Woman within credit card to get a "Free" item (which was a white floral blanket). This item matched a painting and I wanted to use the throw on my couch. A few days later, after telling my husband about it and showing him a picture of the "free blanket", he said we should order another one for the other couch. So HE placed another order, this time on his card of $50 so we could get a second one. A couple days later, we both get postcards in the mail stating the item is on backorder for a month. Disappointing, but we were willing to wait. A month later, more postcards, backordered even further out. Growing frustration, but again, willing to wait. Then we get yet another postcard in the mail stating the item is no longer available. So I call customer service and asked to speak to a supervisor. I explain that the only reason we placed these orders was to get the free blankets, and we had been waiting for two months. She was very rude and treated me like a low life, acting as if I was trying to take advantage of their promo. That I didnt understand, because isnt the whole reason of offering a "free item" promo with $50 purchase, just that, to get people to spend $50. How am I taking advantage of anything? I have been a customer of Woman Within for almost 20 years, there was no need for her to treat me so rudely. If anything, SHE should have been apologizing to me!!! What a scam. Total bait and switch! They promise you something to get you to buy stuff you dont need, then they drag out the whole "backorder" scheme only to tell you later, that you are never going to get the free item that they used as a scam to get you place orders. I doubt they ever even had the blankets to start with. After being a LOYAL customer for nearly 20 years, I doubt I will buy anything from them again.”
“Really--an estimated 25 days to receive 2 items! Fast to take your
money. Slower than slow to ship. Terrible service!!! I won't buy again.
Shame on you!”
“I like that there products are true to size. I wish there were more choices that fit in the empire waist pattern of fitted just under the bra measurement so they are fitted.”
