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Woolacombe Bay Holiday Parks Reviews

4.6 Rating 12,438 Reviews
92 %
of reviewers recommend Woolacombe Bay Holiday Parks
Company Reviews Questions Metrics
4.6
Based on 12,438 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Woolacombe Bay Holiday Parks Reviews
Visit Website

Phone:

01271870343

Email:

goodtimes@woolacombe.com

Location:

Woolacombe Bay Holiday Park, Sandy Lane, Woolacombe
EX34 7AH

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Mr Serle
Verified Buyer
“The pricing and information on the site is still too complex, please simplify. All the add ons and info...ahhh, I'm still not sure what to expect when we arrive i.e. is bedding provided, is there heating in the caravan ?”
Helpful Report
Posted 10 years ago
Thank you for your feedback, we were sorry to hear though that you found our website confusing. We offer a wide range of accommodation including 6 different grades to suit all pockets and different types like caravans and lodges. We also have a choice of 4 parks all offering their own distinct atmosphere. Bed linen is shown as an option during the online booking process, and in the description for the accommodation. It is not included in the cost of the accommodation grade you have booked although you can add it for £4 per single set and £8 per double by calling our reservations team on 0343 2080 390. The grade of accommodation you have booked does not include heating in the bedrooms. This is mentioned in the description of the accommodation, we're sorry that you did not feel that this was clear enough; we have passed your comments onto our website team. We do have an "accommodation comparison" tool on our website which allows you to select the accommodation you are interested in and compare features between grades. We look forward to welcoming you soon and if you do have any queries please do speak to our reservations team on 0343 2080 390 (open 8am to 10pm daily) who will be happy to help. Kind regards, ^kd
Posted 10 years ago
Mr Todd
Verified Buyer
“I am rewriting my comments because I'm not sure whether they were submitted will not. We had to login three times before we could finalise our booking. The problem arose on section 3 when we declined to accept the insurance cover which is the last item. Each time we declined, it would not allow us to proceed to sections 4 and five. The chat section was very helpful, but unfortunately they were busy and understaffed and we made a telephone call, which made helpful suggestions which were a repetition of the chat advice. In desperation we tried once more to book and this time we decided that we would accept the cancellation insurance and to our surprise we could then proceed to finalise our booking.. Obviously we were concerned that we were going to be charged for this unwanted insurance. But this was not the case. So I can only presume there is some confusion for people the stupid as I am to understand the final instructions on that section.”
Helpful Report
Posted 10 years ago
Mrs Potter
Verified Buyer
“Site kept freezing. and waited 16 minutes for process to complete before closing down and starting again”
Helpful Report
Posted 10 years ago
Mr Jones
Verified Buyer
“Not happy with our stay , caravan wasn't clean was in b39 felt like I was in the middle of a car park card park either end of caravan then cars parked along the side of the caravan”
Helpful Report
Posted 10 years ago
Mrs Luckett
Verified Buyer
“Not clear that a credit card fee was going to be charged.”
Helpful Report
Posted 10 years ago
We're sorry that you were not aware that a credit card fee applied to credit card payments, there is no charge for debit cards. In line with the recent consumer laws we state that a credit card fee is charged at Step 2 of the booking process when choosing the holiday and then at Step 5, the final stage where payment is made, we state directly above the card details input area in red bold text that a credit card fee is charged and how much the payment will be. We're sorry that you were not aware of this and it's not normally a comment we receive, but will pass your feedback on to our web team for future development. We look forward to welcoming you soon. ^kd
Posted 10 years ago
Mrs Keen
Verified Buyer
“got stuck on step 4 and was unable to proceed as i was not choosing the safeguard option. successfully booked but this took much longer than usual.”
Helpful Report
Posted 10 years ago
Mr Berry
Verified Buyer
“I tried a few computers and the 'Book' tab was not available (hand did not appear).”
Helpful Report
Posted 10 years ago
Mrs Jones
Verified Buyer
“We wanted to add some extras to the booking. The upgrade to anew model caravan provedso difficult that we had to telephone the 5 pence a minute help number. The operator was helpful and offered to book the holiday by phone but then we would lose the £10 online discount. We still had to try 3 times to get the add on.”
Helpful Report
Posted 10 years ago
Mr Ryemill
Verified Buyer
“I COULD ONLY MAKE A BOOKING ONLINE WITH THE HELP FROM YOUR CUSTOMER SERVICES ON THE PHONE AT THE SAME TIME. I HAD PREVIOUSLY BEEN TOLD EARLIER IN THE DAY THAT ACCOMMODATION WAS AVAILABLE FOR WHAT i WANTED, BUT YOUR BOOKING WEBSITE SAID THAT THERE WAS NO ACCOMMODATION AVAILABLE WHEN I TRIED TO BOOK USING YOUR BOOKING WEBSITE. WHY? THERE SEEMED TO BE MORE THAN ONE ROUTE TO GET TO THE BOOKING DESTINATION WHICH REQUIRED THE HELP FROM YOUR TELE GIRL!”
Helpful Report
Posted 10 years ago
Mrs Ross
Verified Buyer
“Katie was fantastic replying back so quickly offering us an exclusive caravan, however I was extremely disappointed when I rang and spoke to Kathy and told we couldn't upgrade because we wasn't stopping a week. No where in your upgrades section does it state you have to stay a week. I explained that my mother has cancer and is unable to leave the caravan and a sea view would be magical for her due to how frail she is and could you accommodate our needs. Kindest regards, Mrs Ross”
Helpful Report
Posted 10 years ago
Dear Mrs Ross, We're sorry to hear you're disappointed. Some of our accommodation is not available on short break durations, and therefore would not show up on an initial search on that duration and nor would it be available to upgrade to. The tariff tables in our brochures do show that short breaks are not available in Exclusive grade accommodation in the School Summer Holidays. Some accommodation, where it is available only to book for a week, there may also be restrictions on arrival dates. We do state in our terms and conditions of booking: "During the Summer Holidays, we reserve the right to restrict bookings in certain Holiday Homes to 7 and 14 nights arriving on a Saturday only". We do this because the Exclusive grade makes up a very small proportion of our accommodation and we reserve these for guests staying for a week with us. Platinum is within our "premium range" of accommodation along with Exclusive and are therefore furnished and equipped to a very high standard. The latter does however offer a number of extra benefits which are not available in any other accommodation type, which is what makes them exclusive. If you would like to enquire about changing your holiday to a week starting on a Saturday and upgrading to Exclusive, then our reservations team will be happy to advise you on the price and availability. Hope that helps, ^kd
Posted 10 years ago
Mr Stapleton
Verified Buyer
“Easy to book and seemed like a really nice place. But once arrived we found that staff were not helpful and didn't tell us u need pacific pegs for the pitches. Once we found out it was to late to buy them from the shop as it closes at 8. Also again no help from staff. We tried to enjoy the rest of the day but we need up leaving early. I would not recommend this campsite”
Helpful Report
Posted 10 years ago
Mr Heins
Verified Buyer
“Easy to book online ! Easy to book online ! For a two week holiday in September For a two week holiday in September You have to do everything twice You have to do everything twice To get the best deal To get the best deal So i booked twice ! one booking for each week, saved money but felt like would have been ripped off if I wasn't careful (leaves a poor taste) !”
Helpful Report
Posted 10 years ago
Mr Oreilly
Verified Buyer
“Hi, I found the booking process fine. Unfortunately your website seems to have a pretty big security hole. When I typed my name as O'Reilly it gave me a SQL error. It's a pretty bad idea to send these kind of errors to end users as it lets them know what kind of database you are using, for example you seem to be using MySQL. Also not the end of the world. The big issue was that you seem to be prone to SQL Injection, here's a simple explanation.: http://www.w3schools.com/sql/sql_injection.asp Anyway, I hope this helps and you can get to the bottom of this. kind regards, Ed”
Helpful Report
Posted 10 years ago
Mr Ball
Verified Buyer
“Had to pay >£20 for pet friendly caravan..... Even tho we have no pets to bring....after phoning up explaining being only 2 of us we wanted the smallest unit avaliable we feel we have been penalised for not having pets!!”
Helpful Report
Posted 10 years ago
Mr Obrien
Verified Buyer
“Unfortunately the booking site does not accept names with apostrophe's in them resulting in error messages. I had to go through the booking process three times before it would accept my booking.”
Helpful Report
Posted 10 years ago
Mrs Mcmichael
Verified Buyer
“Searching was the difficult part when you finally make it to the booking point you are glad it's over”
Helpful Report
Posted 10 years ago
Mr Porter
Verified Buyer
“I wanted to book two caravans for my party and the system does not allow so I had to enter details twice. I did not receive the confirmation on the second booking and had to phone to ensure second booking accepted.”
Helpful Report
Posted 10 years ago
Mrs Sheridan
Verified Buyer
“When I tried to "book now" the system wasn't working properly and wouldn't let me choose a date. I could only book by doing a search for the type of holiday I was looking for and going from there.”
Helpful Report
Posted 10 years ago
Thanks for your review. What you've experienced is actually done on purpose, we need to know what type of holiday you're looking for so we can show you the right dates; for example accommodation has specific arrival days whilst you can arrive and depart on any day when booking camping or touring. On the layout for online booking we put the holiday type selection at the top of the list; we're always looking at ways to make our online booking system clearer and we will bear this in mind for future developments. You would actually find that all other holiday park operators do the same thing because this is to prevent people for looking for arrival dates or durations which are not possible on self-catering holidays. Hope that helps and we look forward to welcoming you soon.
Posted 10 years ago
Mrs Lewis
Verified Buyer
“wanted to book 2 caravans for 6 and 5 people - found it quite confusing -had to do whole process twice - i think i got there in the end”
Helpful Report
Posted 10 years ago
Mr Prime
Verified Buyer
“it is now 10 days and I still have not received conformation of booking even though I have telephoned and asked for conformation I find this very poor service”
Helpful Report
Posted 10 years ago
Thank you for your comments. We have just checked your booking history and we have issued a number of holiday confirmations by email to your email address, including the one automatically sent as soon as an online booking is made, but we do notice that you're using a Hotmail email address; these are notoriously strict on spam filtering and as the email comes with a PDF attachment you might find it in your "junk" box. We have just sent you another one by email and if it is not in your inbox then we would suggest looking in your junk folder as soon as possible as Hotmail tends to delete items it classes as spam after 7 days. Hope that helps, ^kd
Posted 10 years ago
Woolacombe Bay Holiday Parks is rated 4.6 based on 12,438 reviews
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