Woolacombe Bay Holiday Parks Reviews

Name: Woolacombe Bay Holiday Parks
Rating: 4.61

4.6 Rating 12,438 Reviews

92 %

of reviewers recommend Woolacombe Bay Holiday Parks

Company Reviews

Questions

Metrics

4.6

Based on 12,438 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01271870343

Email:

goodtimes@woolacombe.com

Location:

Woolacombe Bay Holiday Park, Sandy Lane, Woolacombe
EX34 7AH

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Woolacombe Bay Holiday Parks 5 star review on 22nd October 2024

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Woolacombe Bay Holiday Parks 5 star review on 17th October 2024

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Woolacombe Bay Holiday Parks 5 star review on 1st October 2024

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188

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent value, quiet picturesque site with friendly staff.”

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Posted 9 months ago

“Dear travellers with mobility issues, Neglectful and Concerning Response to Safety Concerns at Woolacombe Bay Holiday Park's Park manager Holly Lancaster. I am writing to share my recent experience at Twitchen House Holiday Park and express my disappointment with the management's response to a serious safety concern. During my stay at Twitchen House, I unfortunately experienced a fall in the disabled bathroom due to a wet floor and no signage to notify of said wet floor, which led to a night in A&E and an early departure from our holiday. Despite promptly addressing this issue with the staff, the response from the management has been dismissive and lacking in accountability. In my initial communication, I detailed the lack of wet floor signs in the area, which was confirmed by multiple witnesses, including myself and others I spoke to. However, the response from the Park Manager, Holly Lancaster, claimed that there were signs placed outside the disabled toilets. This assertion contradicts the reality of the situation and raises concerns about the integrity of their response. Furthermore, the suggestion that the floor was anti-slip is not only contradicted by my experience but also by the nature of my injury. As someone reliant on crutches due to recent surgery, I can attest to the fact that the flooring was not adequately slip-resistant, as evidenced by my fall. Despite my attempts to engage in constructive dialogue and seek resolution, my follow-up email expressing dissatisfaction with their response has been met with silence for five days now. This lack of responsiveness only compounds my frustration and leaves me questioning the commitment of Twitchen House to guest safety and satisfaction. It is disheartening to see a disregard for guest concerns and a failure to take responsibility for preventable incidents. As a paying customer, I expect a higher standard of care and accountability from hospitality establishments, especially when it comes to the safety and well-being of guests and especially those with mobility concerns. I urge prospective visitors to consider these factors before choosing Twitchen House Holiday Park for their next holiday destination. It is my hope that by sharing my experience publicly, the management will take notice and take the necessary steps to address these issues and prevent similar incidents in the future.”

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Posted 9 months ago

“Not working as well as usual.....”

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Posted 9 months ago

“I was really pleased with how quick and easy it was to book, only took a few minutes. Great to have different payment options too (low deposit, half or full amount).”

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Posted 9 months ago

“Perfect parks for that short break or a longer summer holidays”

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Posted 9 months ago

“Simple system x”

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Posted 9 months ago

“We have been to Woolacombe Bay Parks for several years ( 3 generations )always found booking the holiday easy and always ejoyed all of our holidays at the parks”

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Posted 9 months ago

“really clean activities for all ages”

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Posted 9 months ago

“Friendly, modern and situated in beautiful surroundings.”

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Posted 9 months ago

“Excellent site!Friendly helpful staff!LOvely walk to the beach!”

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Posted 9 months ago

“It was very nice to book a week's holiday and I look forward to seeing you all in May thanks”

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Posted 9 months ago

“Very easy website with clear and concise instructions”

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Posted 9 months ago

“Booked our fist holdya with Woolacombe Bay, it was very easy and received the booking email straight away. I sent an email as I had a query, I was amazed how quickly they responed and answered my question.”

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Posted 9 months ago

“Easy to book - and very happy to get a return special discount”

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Posted 9 months ago

“Came 2 years ago for my partners birthday and we wanted to come again.......and with the 2 dogs. We love it here.”

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Posted 9 months ago

“I have been going to woolacombe bay parks since 1981,and this is my 43rd year of going, no complaints,”

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Posted 9 months ago

“Fabulous location, lovely accommodation, great facilities”

Woolacombe Bay Holiday Parks 5 star review on 23rd April 2024

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Posted 9 months ago

“Very easy to use”

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Posted 9 months ago

“Quick and easy to use”

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Posted 9 months ago

“The most wonderful, beautiful place we've ever stayed at. The views are outstanding. The site and the staff are superb. A truely relaxing holiday.”

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Posted 9 months ago

Woolacombe Bay Holiday Parks is rated 4.6 based on 12,438 reviews