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Woolacombe Bay Holiday Parks Reviews

4.6 Rating 12,438 Reviews
92 %
of reviewers recommend Woolacombe Bay Holiday Parks
Company Reviews Questions Metrics
4.6
Based on 12,438 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
Read Woolacombe Bay Holiday Parks Reviews
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Phone:

01271870343

Email:

goodtimes@woolacombe.com

Location:

Woolacombe Bay Holiday Park, Sandy Lane, Woolacombe
EX34 7AH

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Anonymous
Unverified Reviewer
“""The two vans hired had grubby living areas and inadequate cleaning equipment.”
Helpful Report
Posted 7 years ago
Jan Gooding
Verified Reviewer
“Accommodation and location on site""”
Helpful Report
Posted 7 years ago
Michael
Verified Reviewer
“Easewell worst site I've ever stayed at. Booked a super pitch but wasn't big enough to do outside my caravan. Smallest pitch ever and was two inches deep in mud. Badly maintained, expensive and dirty. Everyone complaining as apparently management changed a lot recently and all the good staff gone. General lack of care around the place and not cheep either. Wouldn't go again.”
Helpful Report
Posted 7 years ago
Hayley Hutchins
Unverified Reviewer
“Do not book this place!!! We paid £1600 to stay here & we were put in a lodge that was utterly disgusting, covered in black mould, stank of damp, broken sofa , broken shower & sharp nails everywhere from broken furniture. The staff were rude upon complaining, we were moved to alternative accommodation which wasn't equal to what we had paid for as the manager claimed there was nothing equal or any upgrades as everyone else had also complained!!! 2 days later the ceiling in our bedroom cracked open & rain water soaked our bed & clothes, our final day spent on the park the maintenance team were repairing the ceiling for the entire day to make it liveable for the last night. I would strongly advise not booking.”
Helpful Report
Posted 7 years ago
Pauline/Tash
Verified Reviewer
“Awful disgusting place, dirty stinks and unkempt. Staff incompetent and unhelpful need customer service training. I will never recommend this place or holiday here again Twitchen house was the worst of the bunch!!! Book three bedroom gold craven, new for 2017 they say: arrived only to find one of the bedroom as a dumping ground from the previous guest, Pillow cases were stained and dirty, the other two beds were spread in a hurry. There were dirty cups and plates in the cupboard ready to be used. The shower had hair from the previous guest. The sofa in the sitting area itches the balcony door filthy/dirty and there were dust all around the caravan. Staff were very unhelpful and speak to you in a hurry, when we told them about our bed not spread they just casually say that they will send someone to sort it no apologies what so ever!!! No access to your phone on site no signal or wifi ( could have told us this before hand). We are so glad that we weren't staying beyond 3 days so glad to see the back of that place not worth the money !!! I'm sure there are other accommodations around the surrounding area which are far better and cheaper which provide better customer services , avoid this place it's the holiday accommodation from hell !!!”
Helpful Report
Posted 7 years ago
Louise Brady
Verified Reviewer
“Disgraceful treatment and totally uncaring attitudes, especially from the duty manager of Twitchen House on the evening of 18.8.17 - mine was not the only family in difficulty and when asked if my special needs children would have to sleep in the car boot the staff shrugged and ignored us. I have severe disabilities too and could have been hospitalised by being left in the cold and wet but the staff didn't care one jot, the older woman with the blonde hair on duty and the duty manager were awful in their attitudes. When I managed to travel for 2 hours and buy a tent as ours was faulty and had broke (caravans were available but we had a therapy dog for my disabled son but the manager didn't care, a dog was just a dog!) it was 1am before I got my young children to bed. The facilities weren't great, not much to do, the pool was warm but very small, food adequate but very overpriced and the term "happy camper" doesn't apply to this place - I barely saw a smiling face. Beware if you are disabled - despite requesting being near facilities we were as far as possible, it's very hilly all over, they don't care about any problems you may have at all and the disabled shower was half broken. Activities were less than made out to be, kids things we had bought tokens in advance for, many we couldn't use the tokens on and had to pay more for again if we wanted them to do those activities, even though it said on a sheet to use tokens for them. The place was a shambles of disorganization and apathy. The arcade was small and half of the machines simply took your money then didn't work, but instead of a refund like any proper place you had to fill in a form and collect money back the next day - by which time you had either forgotten or were so desperate to escape this hell hole you didn't care any more. The pleasant woodland walk to the beach is actually about a 5 mile steep trek - my health and fit husband was hard pressed by it! The beach is a public one in town, half allows dogs and the other half doesn't. Much of the resort did allow dogs, but I still would never return here or even to Devon as it's left such a bad taste for my family. It's put my family off camping for life, we used to go regularly years ago but after this never again! Though due to the extremely narrow, curvy lanes leading to the sites I am now a very accomplished driver - I have no idea how anybody copes with a caravan though and our thoughts on getting one of those have also been quashed. The best part about this holiday? Going home!!!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Reviewer
“Despite booking a gold new wave caravan, expecting it to be in good condition as new for 2017, we were disappointed to find it so filthy. Clean is a standard expectation which was not met at all. I don't think think the floor had ever been mopped and bathroom was revolting. I asked for it to be cleaned and when went back to caravan, I found some cleaning products had been left for me to clean myself! Have included a photo of a cloth after one wipe of the door, the whole floor was like this. I could not get rid of all the dirt.”
Helpful Report
Posted 7 years ago
Lesley Dunn
Verified Reviewer
“We stayed in b19 for one night after refusing the first caravan offered because of the smell and clenleness and got bitten by fleas from the sofa bed when we complained we were told they hadn't had any complaints about that caravan previous they”
Helpful Report
Posted 7 years ago
Rachel Emery
Verified Reviewer
“No compassion to a horrible situation that occurred on our way down to stay, quick to take your money but no after care. I think that it is wrong that a organisation as big as Woolacombe Bay Holidays Park is more worried about having 1 empty space on a touring pitch than having satisfied customers and a bronze caravan full when availability is there and more revenue for the park. When this is how our day ended but because I did not ring 2 weeks before?? nothing can be done. Does it really matter if a touring pitch is empty or a bronze caravan is empty?? Sent 2 e mails and still waiting for a reply!!”
Helpful Report
Posted 7 years ago
Graham L.
Verified Reviewer
“Greatly disappointed, having been to the parks for the last 6 years both with our tourer and in the site statics, we we're travelling down on Saturday with our caravan when our car broke down. The AA told us it was not safe to continue, at which point my partner rang the site to explain and see if we could pay the difference and come down in a hire car to stay in a static. The manager refused point blank saying they could not help us. Our 8 year old daughter is distraught as we are struggling to book anything else due to cost, so much for customer service!”
Helpful Report
Posted 7 years ago
Mr Harvey
Verified Buyer
“I have booked with sun promotion But was unable to include a pet So I have booked the same holiday with pet CHEAPER than the sun holiday same days . Why !! It appears that the Sun hold onto the deposite A CRAZY SITUATION I keep on getting a response from your personel "well put it on EBay and sell the Sun Promotion". BUT WHO IN THEIR RIGHT MIND WOULD BUY AN OVERPRICED HOLIDAY. JOBSWORTHS PERSONEL”
Helpful Report
Posted 7 years ago
Dear Mr Harvey, We're sorry to hear of your disappointment with your booking at one of our Parks made through a third party newspaper promotional offer. The Sun promotion is guaranteed to the lowest priced holiday and this is backed by a financial guarantee. The Sun states: "We guarantee that the price of your Sun Holiday from £9.50, with service charge, entertainment/clubroom passes and any peak date supplement added, will be the best price available for the exact same holiday at your chosen holiday park and holiday date in the same accommodation type. If you find it cheaper within 28 days of making your Sun booking, we’ll refund the difference plus £10!" Your original holiday was for Woolacombe Bay which is not running a 'free pass date' promotion as our two other Parks are on the date which you have booked. Based on Woolacombe Bay our lowest price online is £139 per break, through The Sun on the basis of the above is at £109.60 plus any additional booking fees which you need to pay to The Sun and which we do not receive. Bed linen is an additional charge on bookings made through The Sun whilst it is included on direct bookings - it would be fair to say that The Sun is the best price, booking direct online is the best value. However, in answer to your question the same holiday is not cheaper than with The Sun. The Park which you have booked as an alternative is running a 'free pass' offer making the base price £77.80 before booking fees. We're selling the same holiday online at £93.20 currently, again including linen. It's therefore fair to say that again the best price is through The Sun and the best value is booking direct. The Sun state clearly in their listings which Parks do take pets on the promotion and our own listings on their website states clearly: "Please note that pet friendly accommodation is not available for bookings made on this promotion." The Sun does have a booking condition regarding dogs: "Dogs are only permitted at parks in this offer that display the dogs permitted symbol in the park listings. One small/medium sized dog will be permitted in comfort category holiday homes at these parks if suitable accommodation is available. Please check with your holiday park before booking. Parks not displaying the dogs permitted symbol may accept dogs in specific holiday homes and this will be shown on your confirmation. A charge is made for taking a dog and payment should be made direct to your holiday park. In the event that a suitable accommodation is not available, no refunds can be made." The Sun does hold on to the deposit for the booking as part of their financial guarantee until the holiday has passed. They do this in case of a default by the holiday park operator. However, in this case there is no default as Woolacombe Bay Holiday Parks is able to provide the holiday as advertised and booked. Therefore The Sun are not able to refund the deposit and booking fees whilst Woolacombe Bay Holiday Parks is still able to offer the holiday as provided and booked, neither us nor The Sun doing anything which we have not stated in writing would be the case. I do think it is rather unfair to refer to our team members as "jobsworth personel". It would appear from your comments that they are genuinely trying to assist you given term 18 of The Sun's booking conditions which we and all operators must adhere to in order to provide a consistent experience to all guests booking on this popular promotion: "ABSOLUTELY NO AMENDMENTS WHATSOEVER can be made by you after your holiday application has been received by us. No refunds whatsoever can be made in the event of cancellation by you after the holiday confirmation has been issued to you in accordance with your application, unless the reason for cancellation is the fault of the park or operator." If you are able to pass the holiday onto family, friends or sell it on to someone meeting our own booking conditions as a family operator, then we make no charge for changing the name of the booking unlike many holiday operators. We do of course look forward to welcoming you to your pet friendly holiday with us where we're sure you'll have a great time and that, despite your present disappointment, you'll see that our own reputation for high standards is well deserved. Kevin Darvill Sales & Marketing Director
Posted 7 years ago
David Forster
Unverified Reviewer
“Well what the brochure shows and adverts on Facebook couldn't show false advertising any worse if they tried !! We arrived after a 379 mile drive. Saw the caravan / shack. Turned round and came home. Still waiting for reply / refund Starting county court proceedings. Next week out of principal . No customer service just sarcastic / rude people. We sort of goes exactly with the site. Devon is fantastic. Do not be put of. Just don't go there. It's worn out. Filthy. They are fab places cheaper in the same area. I've never complained in my life before. But this was a joke. Maybe in court when we show pictures of the so called Hoilday retreat v brouchure. They may not think there so smart. A phone call / letter bk / no just plain ignorant.”
Helpful Report
Posted 7 years ago
Mrs Lynch
Unverified Reviewer
“I slipped down some slippery stairs and ended up at the hospital with a sprained ankle. Staff did not offer any assistance during me stay when I was clearly struggling with getting around. Very disappointed”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“did not find touring pitches in front of shop at all suitable for holiday. More like overnight pull in places. Rowdy campers making noise until 1.30. Site has many activities on offer but the touring pitches just aren't up to the standard we have found elsewhere.”
Helpful Report
Posted 7 years ago
Miss Cole
Verified Buyer
“Wanted seaview or information to book a caravan with seaview”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I tried to cancel holiday day afyer i booked it but they wouldnt refund money”
Helpful Report
Posted 7 years ago
Mr & Mrs Ireland
Unverified Reviewer
“My husband and I was at woolacombe bay in may with our daughter and granddaughter and had a good time but we did not like the caravan. While we was there they had offers if you booked for July so we did but asked for a upgrade for my husband and I. Well July the 19th arrived and we made our way. When we got there they gave us the keys forC4. We nearly walked back out the caravan was not clean and had thick black cobwebs on chimney breast furniture could do with a good scrub and nothing was wiped down very very disappointing but we was so tired and hungry we stuck it out because the rest of the site was brilliant. Oh and it smelt of smoke. Shame we won't be going again.”
Helpful Report
Posted 7 years ago
Mr & Mrs Ireland
Unverified Reviewer
“Went in April it was a great site caravan basic. So we thought we would come back but upgrade well we should have stayed at home in my nice clean home. Place was filthy.”
Helpful Report
Posted 7 years ago
Sandra Hunnable
Unverified Reviewer
“Booking was straight forward, and when we had to correct something customer service was excellent, however the holiday didn't meet expectations. We planned to spend the whole week on site, with a 17 month old, but there was very little for her to do. Caravan was clean, but bedrooms were very cramped. Booked aquatots but was complete waste of time. Drinks were ridiculously expensive, food came with chips and beans, no option to order individual items, staff were friendly and helpful. Only a couple of betty club activities all week, such as sand art, and had to ask for timetable. No mobile data in this part of Devon, camps WiFi was expensive and only provided a poor signal. Swimming pool was ok, nice and warm for toddler, pools pirate ship never had the jets working in the evening though. Spent most of time off site.”
Helpful Report
Posted 7 years ago
Forster
Unverified Reviewer
“We left after 15 minutes We drove 6.5 hours. We came we saw we left. Utterly disgusted Awaiting refund or will take it much further”
Helpful Report
Posted 7 years ago
Woolacombe Bay Holiday Parks is rated 4.6 based on 12,438 reviews
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