Woolacombe Bay Holiday Parks Reviews

Name: Woolacombe Bay Holiday Parks
Rating: 4.61

4.6 Rating 12,438 Reviews

92 %

of reviewers recommend Woolacombe Bay Holiday Parks

Company Reviews

Questions

Metrics

4.6

Based on 12,438 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01271870343

Email:

goodtimes@woolacombe.com

Location:

Woolacombe Bay Holiday Park, Sandy Lane, Woolacombe
EX34 7AH

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Woolacombe Bay Holiday Parks 5 star review on 22nd October 2024

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Woolacombe Bay Holiday Parks 5 star review on 17th October 2024

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Woolacombe Bay Holiday Parks 5 star review on 1st October 2024

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188

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The park is fine, 100%, but ... If you live abroad you cannot make an online booking because the postcode MUST be a UK postcode, and the telephone numbers MUST be a UK number. Ridiculous in 2024. Why are you checking the residence of prospective, even existing customers, and exculuding foreigners ? I have booked the last 5 years quoting a (UK) friend's postcode and telepnone number. I shouldn't need to do that !! Fix it. I have phoned to complain each year, and you say EVERY year it is being changed, but you clearly couldn't care less. Don't even think about using a non-UK mobile in the park. Think of the customers you are throwing away, and others you are needlesly upsetting. Very poor.”

Helpful Report

Posted 3 months ago

“It stated I would get a 10% discount for booking for next year so I booked for two weeks but only took off £89. Feeling like I’ve been duped.”

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Posted 6 months ago

Thank you for sharing your feedback with us, and we're genuinely sorry to hear that you felt disappointed with your booking experience. We understand how frustrating it can be when something doesn't match your expectations. Regarding the discount, there is a specific term on the Come Back offer page that may have affected the discount you received. The extra discount is limited to the total booking value of your most recent previous holidays that departed in the past 28 days. For instance, if your most recent holiday cost £99, that would be the maximum extra come-back saving you could apply to your new booking. In other words, the discount off a future booking cannot be more than the total price you paid for your previous holiday. This is designed to ensure the offer remains fair for everyone. I apologise for any confusion this may have caused and appreciate your understanding. If you have any further questions or concerns, we're here to help.

Posted 6 months ago

“It's not easy to book 2 nights if my friends didn't tell me how to do. When you click where to stay → holiday homes, it display you must book at least 3 nights. That's very bad experience.”

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Posted 6 months ago

“Found bookin̈g holiday easy”

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Posted 8 months ago

“Watch the pricing!”

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Posted 8 months ago

“Payment froze during online payment, Called Park to clarify if booking / payment had being taken, Reception / Operator confirmed that it hadn't. They could book on my behalf, but unable to match online discount code. Concidering this was not my faul. The individual should be able in these instances to match.”

Helpful Report

Posted 9 months ago

“Dear travellers with mobility issues, Neglectful and Concerning Response to Safety Concerns at Woolacombe Bay Holiday Park's Park manager Holly Lancaster. I am writing to share my recent experience at Twitchen House Holiday Park and express my disappointment with the management's response to a serious safety concern. During my stay at Twitchen House, I unfortunately experienced a fall in the disabled bathroom due to a wet floor and no signage to notify of said wet floor, which led to a night in A&E and an early departure from our holiday. Despite promptly addressing this issue with the staff, the response from the management has been dismissive and lacking in accountability. In my initial communication, I detailed the lack of wet floor signs in the area, which was confirmed by multiple witnesses, including myself and others I spoke to. However, the response from the Park Manager, Holly Lancaster, claimed that there were signs placed outside the disabled toilets. This assertion contradicts the reality of the situation and raises concerns about the integrity of their response. Furthermore, the suggestion that the floor was anti-slip is not only contradicted by my experience but also by the nature of my injury. As someone reliant on crutches due to recent surgery, I can attest to the fact that the flooring was not adequately slip-resistant, as evidenced by my fall. Despite my attempts to engage in constructive dialogue and seek resolution, my follow-up email expressing dissatisfaction with their response has been met with silence for five days now. This lack of responsiveness only compounds my frustration and leaves me questioning the commitment of Twitchen House to guest safety and satisfaction. It is disheartening to see a disregard for guest concerns and a failure to take responsibility for preventable incidents. As a paying customer, I expect a higher standard of care and accountability from hospitality establishments, especially when it comes to the safety and well-being of guests and especially those with mobility concerns. I urge prospective visitors to consider these factors before choosing Twitchen House Holiday Park for their next holiday destination. It is my hope that by sharing my experience publicly, the management will take notice and take the necessary steps to address these issues and prevent similar incidents in the future.”

Helpful Report

Posted 10 months ago

“Really poor quality booking system. Had issues at the point of payment with the dates of my booking changing to the following month. Finally managed to retrieve the page by clicking back. We had entered our requirements and selected a place to stay based on the results displayed. We paid for it only to later find out that it was NOT dog friendly. I had requested a dog at the time of searching and felt this was a little unfair as it wasn't very clear to me what had happened during the payment issue and because it had dropped the dog from my booking criteria? Wont be booking again until the site is more robust and trustworthy.”

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Posted 1 year ago

“Top of the range unit (deck, tub etc) in peak season. Fridge defrosts overnight and over £250 of food has to be thrown away. It took ages to get a replacement and the attitude of the management was ridiculous. The amount of things we were expected to do and the utter waste of prime holiday time spent shopping was absolutely unforgivable and utterly disgusting. The idiotic thing was being asked to take photographs and value foods, replace them ourselves, keep receipts and still have to pay for all meals while we had no fridge/freezer facilities, plus the fact that the (tatty) replacement took overnight to get cool enough to store food in. Absolutely disgusting and we didn't get one penny back. Pity there's no easy alternative and our final two days were ruined, completely. I still have the photos. Disgusting treatment and will never be forgotten. Be warned and make certain your stay is insured by your own policy.”

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Posted 1 year ago

“Glitchy site. Kept taking me back and I’ve ended up with the wrong site to where our friends are! Asking me to validate but money already taken and confirmed. I need to change the site please as this wasn’t where I’d booked!”

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Posted 1 year ago

“Trying to book keeps freezing took half hour to confirm booking.”

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Posted 1 year ago

“It is impossible to book a holiday with you if you do not have a valid UK mobile telephone AND a valid UK address with UK postcode. Period. If you are booking from abroad you obviously have neither. There is a 'Country' box for address which I completed as "The Netherlands", but your totally rubbish software continues to check for UK validity of postcode and telephone. (Omitting either, as a "work around", doesn't work). There is no listed telephone contact number to help resolve problems (+44 1271 870221 does not work any more. Why does the software need to check anyway, I ask myself? Are you actively discriminating against foreign guests even? Terribly bad site and booking procedure. Very "user unfriendly", often to the point of being totally unusable.”

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Posted 1 year ago

“We had a sudden situation which meant we could not attend and we did not have the cover. I informed customer services a few days before we were due and when I advised it would be unlikely I would have anyone to transfer the booking to their overriding priority was to rush us to cancel so that they in their own words could rent the van out to someone else. I was also advised that they wouldn’t have covered our situation with their cover anyway. Their overriding priority was to seek to rent it out to someone else with no gesture made if they were able to do so whilst we would just lose everything. To add insult to injury the call was ended with remember next time to book insurance. I also noticed when a van was assigned it was on the top of the hill and we had left special access instructions which would have meant this van would have been unsuitable anyway. I attempted to complain but found there was no interest aside from saying that’s the way we operate and procedure was followed. Just be aware that should anything go wrong there is limited interest.”

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Posted 1 year ago

“I tried all morning to book and kept being told there was an issue with payment so to refresh the page and put in my payment details again. I became reluctant as I thought it might be a scam. However, when I rang up and was advised by Amanda to try again in the afternoon otherwise I would have to pay an admin fee and did so, it went through first time....?”

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Posted 1 year ago

“Awful experience booking online,wouldn't accept payment on 3 separate occasions,phoned up twice,no help whatsoever,just wanted to charge me more for phoning!!”

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Posted 1 year ago

“It hasn't sent me a confirmation and when I try to get onto my account it won't let me but you have taken the money”

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Posted 1 year ago

“Had multiple problems with multiple cards trying to book. When this didn't work I called customer services who weren't able to assist and said it was a bank error, but wouldn't make sense with multiple cards.”

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Posted 1 year ago

“Really poor booking service money taken from account but no confirmation some 48 hrs later can’t retrieve my payment because transaction is pending ironically I have been sent the booking feed back form before my booking has been confirmed leaving me in limbo!”

Helpful Report

Posted 1 year ago

Dear Mr Albone, We were sorry to read you are disappointed with the online booking experience, it does not correspond to most other guests' journey booking online so we investigated your concerns. Your booking confirmation email was sent immediately once your booking was made, this is an automated process. You should receive two emails, one without an attachment and one with; some email clients block emails which contain PDF attachments like the booking confirmation, so the first email suggests to check your junk/spam folder if it is not in your inbox. You can also view your booking at any time from the second it is created at www.woolacombe.com/myaccount which also has an feature for you to resend a booking confirmation to your email. We can see that your bank authorised your payment when you booked yesterday on 16 May at 7.23pm and then they settled payment to us on 17 May at 4.57pm. Due to the way the entire card payment system works, payments are never immediately completed and go into a stage of pending until the bank settles them to the merchant. No merchant, such as ourselves, controls when the bank settles a payment although this is usually within 24 hours on working days. If the payment still shows as pending, you will need to contact your card issuer. We can see that your payment was settled in just under 10 hours from when you booked it 16 hours prior to your review. We hope despite your present disappointment you are looking forward to your stay as much as we are looking forward to welcoming you. ^kd - social media team

Posted 1 year ago

“Guys we are regulars! Nobody answered booking line phone- we are technophobes and struggle online!! We forgot our original password (had been a year since we visited last)and email address wouldn't work!!Yikes, managed in the end but have more grey hairs now!!!It will be worth it we always have fab time with you!!”

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Posted 1 year ago

“In my search, I chose dates 27th Feb for a week. It came up with a price and I booked it. Unfortunately, the system changed the dates to the 27th March and I ended up booking incorrect dates. I contacted Woolacombe Bay within 1 hour to cancel as the dates were wrong. Woolacombe Bay have quoted its terms and conditions and are refusing to honour the cancellation. I felt that I was treated badly.”

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Posted 2 years ago

Woolacombe Bay Holiday Parks is rated 4.6 based on 12,438 reviews