The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“We live in the US and love our Woolroom pillows!! Very easy process....”

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Posted 4 years ago

“Very quick delivery of the duvet, good and sensible packaging with a bag for storage.”

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Posted 4 years ago

“I dont know how good my £3000 mattress is as I still haven't received it. Keen and (not so) Able have missed delivering it 3 times and I now wonder if they have lost it. How do I get my money back?”

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Posted 4 years ago

“Super-quick delivery, and the packaging was good too - only ONE plastic delivery bag, and a free pillow-sized, zipped calico laundry bag as the next layer... pillow is delightful, and I especially like the fact that you can remove or add filling...I realise I should have opted for the skinnier version as I like low pillows, but at least I can remove some filling and use it if it compresses too much over the next few months. I do want to say that I think £60 for a pillow feels a bit steep, but I appreciated the 20% discount I found. Its only because I really loved my wool duvet that I wanted a pillow which was also cruelty-free. I love the fact that nobody had to die for my bedding! Not everybody can afford to support their beliefs around animal welfare...wonder if that might be considered if you ever slant advertising towards vegans and animal-safety-aware populations? I also appreciate that you've spent a lot of effort investing in your washability project...a big deal, and thank you for explaining it so clearly on the site. Sorry to leave such a crazy-long review - great stuff! x”

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Posted 4 years ago

“Very happy with this quilt and the service.The packaging was eco friendly and the quilt arrived in no time I am waiting delivery of the pillows then I can try them.out together.”

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Posted 4 years ago

“I love my mattress pad. Adds a nice new "comfort " to our already great mattress. Well made, perfect fit.”

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Posted 4 years ago

“I had a bunch of issues placing an order with WoolRoom. Initially I was charged twice for my order and multiple calls/chats etc were not able to solve the issue, I finally had to spend 20 min on the phone with my bank who told me the monies would be returned once the pending transaction was cancelled by the processing company. I don't feel that WoolRoom worked with their processing company to ensure the funds were returned to me in a timely fashion, therefore I had to wait over 11 days to have my $500 (that I was charged extra) returned to me. Secondly, the order was sent to the wrong country, yes the wrong country. I noticed the address used for shipping was not the one I had provided when the shipping notification was sent to me - so I quickly hopped on chat to make sure the correct address was used. I was assured that the package had not left the UK and would be able to be rerouted. Well, a few days later I received a customs notice from Canada demanding the $85 customs fee be paid before package could be delivered. WHAAA?? I am waiting for my package in California -at the shipping address I provided during checkout. OK, another how long spent in chat to remedy this issue. Fortunately I was not made to wait until the initial package was recalled before a new order was sent to me. All this being said, the product is really nice. I owned a store where I sold natural and organic products (not made in China) and I totally would have sold these items. The quality is nice and I appreciate that the wool is traceable and UK produced. I also like these can be machine washed, that is a big feat. Ultimately I would order form this company again. I hope that the (multiple) issues I experienced can be learned from and improved upon.”

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Posted 4 years ago

“After suffering many a sleepless night on our tired old mattress myself and my partner decided it was time for a replacement. As we were still on lockdown an online purchase was our only option so after much consideration of various stores we decided on an Oxford 9000 from the woolroom. We have previously purchased winter and summer duvets and were happy with the quality so was sure that the mattress would be another great buy. We were not disappointed it is like sleeping on a cloud. Everything went smoothly with ordering and the delivery was carried out without a hitch including taking away our old mattress for recycling. Very happy customers 😊”

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Posted 4 years ago

“The bedding is very comfortable, the staff very helpful and the price as bundles very keen.”

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Posted 4 years ago

“Excellent service, the lightweight duvet is perfect for summer and adjusts to changes in temperature well. Lovely quality duvet.”

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Posted 4 years ago

“Good summer quilt, delivered quickly and packaged with a bag for storage, great service”

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Posted 4 years ago

“The worst experience possible. Ordered mattress and was given a delivery date. This delivery date was then changed on the day because “the lorry had broken down” Given a VIP delivery date which means literally nothing because by the end of this second date no mattress had arrived. I had to ring the delivery company and they told me that they didn’t have my mattress as it had been issued in the wrong size and the correct size which I had purchased was not available. At no point did the wool room or the delivery company contact me about this. After being promised a refund of over £1k by the wool room for the non existent mattress after a month was still waiting for the refund. I have had to ring the wool room again to chase the refund and awaiting my credit card statement to see if I have now been refunded. I will NEVER use this company again Awful experience with extremely poor customer service !”

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Posted 4 years ago

“really good service delivered next day by courier, easy to purchase, looking forward to trying them out just as soon as our new mattress arrives from Vispring. thanks for every thing”

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Posted 4 years ago

“Excellent product did just what they claimed. First delivery went missing because delivery firm left it in communal lobby! Wool room replaced it straight away. (Although second delivery was also left in communal lobby. Luckily someone noticed it was addressed to me.) Very pleased but they need to change method of delivery.”

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Posted 4 years ago

“Cannot fault the service. I ordered a topper one morning, and it was with me the morning of the following day - with an efficient one-hour delivery window. Good quality ... good value. Beautifully eco-packaged too (in a re-useable cotton bag).”

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Posted 4 years ago

“Product was shipped within a reasonable time frame and was delivered to me surprisingly quickly-on the west coast of the U.S.”

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Posted 4 years ago

“Next day delivery- excellent service!”

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Posted 4 years ago

“Very prompt delivery Website easy to use. Good price particularly with discount.”

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Posted 4 years ago

“I recently purchased a duvet. The information on the product was very informative. As I was unsure which tog rating to get, I rang for advice. The customer service person was really helpful and very patient with me! She gave me all the information I needed to make my decision. The delivery was swift and the duvet is really lovely. I like this company and would certainly purchase again.”

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Posted 4 years ago

“Providing amazing natural products, with great (easy to navigate)website. Good service and fast delivery. All from a uk company. So happy that we have found this company. I hope they go from strength to strength.”

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Posted 4 years ago

The Wool Room is rated 4.8 based on 5,164 reviews