The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“Very fast delivery, and I love the bag the pillow came in!”

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Posted 5 years ago

Thank you so much for taking the time to leave us this review. We're so glad that you're happy with your purchase and the service received. It's great to see that you love the natural, reusable calico bag that your pillow was delivered in, too! All Woolroom bedding is sent in these bags :) Kind regards, Adam

Posted 5 years ago

“My Woolen quilt is very comfortable, nicely warm. Only been using it for under a week, so hard to say more. Web site was easy to use. Delivery was very quick. Thank you”

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Posted 5 years ago

Hi Pauline thank you for taking the time to write a review. We are pleased that you are enjoying your new woolroom purchase and found our delivery service fast. Kind regards. Karen

Posted 5 years ago

“The pillows do not perform as they say. They do not help with the sweats, and they are hard as a rock. We bought the extra wool, but there is no way to stuff the pillow because it is sealed.”

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Posted 5 years ago

Thank you for taking the time to leave us this review. We're sorry to read that you're not enjoying your pillow as thousands of others do! It would appear that you bought our Luxury pillow which is not an adjustable product. This is why you cannot add the extra wool, which is for the Deluxe range pillow. While I appreciate that this is frustrating for you, the product title is 'Extra Wool for Deluxe pillows' and the product description clearly states that too. As for not helping with nightsweats, these pillows are scientifically proven to help. It's not just a claim. Can I check whether you're using all-natural bedlinen and not polyester/synthetic? Synthetic fibres are derived from plastic, and therefore inhibit the benefits you'll get from a lovely natural product. I do apologies again that your experience with Woolroom and our all-natural products has not been a pleasant one. Kind regards, Adam

Posted 5 years ago

“I recently purchased 4 wool pillows and a medium weight wool comforter. I am very satisfied with my purchases. My items have met my expectations on quality and practicality. Thank you Woolroom! 🥰”

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Posted 5 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with your Woolroom products and the quality of them. Kind regards, Adam

Posted 5 years ago

“If your like me and understand what these products do for your sleep. You will not leave empty handed. Very happy with my purchase.”

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Posted 5 years ago

Thanks for the great review. We are so pleased that you are happy with your purchase. Kind regards. Karen

Posted 5 years ago

“Quick ,easy to work web site prompt delivery and an excellent product thank you”

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Posted 5 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with your purchase, the service you received and our website :) Kind regards, Adam

Posted 5 years ago

“Quick delivery, easy ordering processm great product.”

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Posted 5 years ago

Thanks for the great review. Kind regards. Karen

Posted 5 years ago

“Excellent & quick delivery of my items. Ordered a quilt & pillow as I’d been looking for a natural alternative to feather. These products are fab I’m a convert”

Helpful Report

Posted 5 years ago

Hi Thank you for taking the time to write a great review. Kind regards. The woolroom team.

Posted 5 years ago

“The prosses of ordering my pillow was easy and hassle free”

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Posted 5 years ago

Thank you for taking the time to write a review. I am pleased everything was straightforward and hassle free for you. Kind regards. Karen

Posted 5 years ago

“The service was perfect in every single way. Th pillows I want d were out of stock but they said that up front and that it would take a couple of weeks to get them. They kept me informed of the order every step of the way which was very much appreciated. This was s great experience!”

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Posted 5 years ago

Thank you for taking the time to write a review. We are glad you enjoyed your woolroom experience and were fully informed at each step. Kind regards. Customer Service Team

Posted 5 years ago

“I first saw woollen duvets a few years back and obviously they’d been in the back of mind ever since because when our feather one really started getting on our wick (not to mention piercing our flesh) I decided to go for it. Best move ever. Easy to order, arrived in one day, beautifully packed, free P&P (and returns if required - but why would you?) and we love how it feels. Nice n warm but light and easier to fit in the super king size cover than the more bulky duvets we’re used to and it looks nice - what’s not to love!!!”

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Posted 5 years ago

Fantastic to ready you have joined our Flock :) Its amazing to hear you are sleeping better and feeling the benfits of wool! Thank you, Woolroom

Posted 5 years ago

“I bought a double classic summer duvet, as i'm a hot sleeper and normally would wake up sweaty I've noticed straight away that my sleep has improved, i still get hot at times, although no more sweats, and it doesn't happen often, so I'm very pleased with my new duvet, was thinking to get one for autumn/winter as well. The only bad point is, is a bit too big for my double duvet covers, I tried changing duvet covers, but it's all the same on all of them, it could be 1.5-2cm smaller from sides so it would fit it perfectly, as it doesn't look that nice now as the sides are a bit rolled..”

Helpful Report

Posted 5 years ago

Thank you for the feedback, we are pleased to hear you are sleeping better with your new duvet. The duvet covers can be a little off sized if they are older and have been washed a few times, we have noticed that John Lewis ones tend to skrink a little bit. The duvets are all laser cut to size but if you could measure it for us and email us the details if it is incorrect sizing then we would be happy to have it exchanged for you. Thank you, Woolroom

Posted 5 years ago

“very quick delivery and the duvet is delish :)”

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Posted 5 years ago

Thank you so much, we are pleased to hea r you are happy with you duvet :) Woolroom

Posted 5 years ago

“Arrived beautifully packed and efficiently delivered. Very comfortable wool lightweight duvet for summer use.”

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Posted 5 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with your purchase, and the service you received. Kind regards, Adam

Posted 5 years ago

“I received my wool mattress pad on Monday but I had been told that it would arrive on previous Friday. That was not a problem for me. The packaging, plastic, was ripped open and the cloth bag which contained the pad was dirty. However, the pad itself was not damaged and was clean. I have used it one night & it is great. Worth the money. I would only suggest the you use a box to ship or stronger plastic. I order a lot of things from different vendors and this is the first outside package damage.”

Helpful Report

Posted 5 years ago

Hi Thank you for taking the time to write a review. I apologise that the packaging of your order had been ripped in transit. We are in the process of changing to boxes to ensure that your woolroom products arrive with you in pristine condition. Enjoy your pad. Kind regards. Karen

Posted 5 years ago

“We have had our new wool duvet for a few nights and the main thing I like is the lack of weight. I’m a woman of a certain age that has hot flushes they seem much more manageable with this duvet? Also it arrived promptly and with minimal packaging. You did what you said you would and we paid for that service, no fuss no bother just good honest service. Thank you”

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Posted 5 years ago

Thank you so much for taking the time to leave us this review, Suzie. We're so glad that you're happy with your purchase and the service you received, but most importantly, that it's helping you get a better night's sleep. Wool's ability to regulate to your body temperature is particularly good for women of a certain age, but is hard to believe until you've experienced it :) Here's hoping you continue to get many, many more healthy, well rested night's sleep. Kind regards, Adam

Posted 5 years ago

“Great turn around within 2 days delivery. Blankets are awesome, exactly as I was expecting and I sleep much better. Thank you :-)”

Helpful Report

Posted 5 years ago

Hi Thank you for writing a great review. I am glad you are experiencing much better sleep with your wool blankets. Kind regards. Karen

Posted 5 years ago

“I absolutely love my duvet and pillows that I purchased from Woolroom. Great service too. Thank you .”

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Posted 5 years ago

Thank you so much for taking the time to leave us this review. It's fantastic to read that you're happy with your duvet and pillows :) Kind regards, Adam

Posted 5 years ago

“Excellent customer service I'm very satisfied with my duvet it's giving me a better night's sleep I'm considering a matching pillow.”

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Posted 5 years ago

Thanks for taking the time to leave us this review, Brian. We're so glad that you're happy with your duvet, and we look forward to welcoming you back to the Woolroom when you're ready to buy a pillow. When the time is right, don't hesitate to get in touch with us by calling 01780 461217, or emailing info@thewoolroom.com if you'd like to discuss pillow options :) Kind regards, Adam

Posted 5 years ago

“Great service / Great product - very satisfied!”

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Posted 5 years ago

Thank you for taking the time to write a review. Kind regards. woolroom.

Posted 5 years ago

The Wool Room is rated 4.8 based on 5,164 reviews