The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“My pillows and mattress topper arrived very quickly and are beautiful. I love the unbleached fabric which is smooth and silky to the touch. The pillow bags are really nice and the fact that you can take the wool filling out until you get to the support level you require is fantastic. I have just put my wool mattress cover on my new Herdy sleep mattress and the whole set up is lovely. Thank you”

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Posted 5 years ago

“Website easy to follow, order delivered in good time, product wonderful. Bought luxury wool duvet it is marvelous. Thank you for a good nights sleep!!”

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Posted 5 years ago

“We love our new lightweight wool duvet. My husband has not had any night sweats since we started using it.”

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Posted 5 years ago

“Very pleased with double quilt.”

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Posted 5 years ago

“Thinner than the alpaca wool duvet previously had but seems warm enough. Pillow is best ever.”

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Posted 5 years ago

“Very pleased with the products (duvet & pillows) which we bought 3 years ago but the woolen padded pillow covers have got very grubby and we needed to replace them but the only option was to buy a new pillow which seems very extravagant. As one can only wash them on a woollen wash they never come up looking clean.”

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Posted 5 years ago

Hi Clair, Thank you for your review. I'm sorry the pillows have become grubby through use. You could try and have them dry cleaned to see if they come up any cleaner. If that does work you could always try the pillow protectors we sell to see if that helps keep them cleaner. Thanks Sally.

Posted 5 years ago

“The quilt is great but customer service is poor, after waiting a week for delivery, I rang up to find out it was out of stock even though money had been taken and was told sorry our mistake, one week later the quilt arrived. B Galloway.”

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Posted 5 years ago

Hi Brian, I'm so pleased to read that you love the quilt. I am sorry for the customer service you have experienced. We have made changes to the way we deal wit out of stock items so not to repeat this issue. I hope it doesn't put you off in the future to order with us again. Sally

Posted 5 years ago

“I received an excellent service from Woolroom. I ordered my duvet on the Saturday and received it on the Tuesday which was great as that’s when our new bed arrived. I have never had a woollen duvet before but am happy to say that it is by far the best duvet I’ve ever had.”

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Posted 5 years ago

“Great delivery, right on time and products are as described. This is definitely a good investment for your sleeps and health!”

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Posted 5 years ago

“Great pillows & matress topper, super comfy & cool, arrived very promptly and I loved the card packaging and NO PLASTIC - thank you.”

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Posted 5 years ago

“Excellent service and wonderful stock”

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Posted 5 years ago

“Really happy with the cot bed duvet I ordered for my granddaughter. It’s great quality and very soft an cosy. Easy to order and prompt delivery too.”

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Posted 5 years ago

“I recently bought the mattress topper in the sale £149.99 usual price £199.99. On the plus it seems well made and eco-friendly. However it is an awful lot thinner than I expected it to be and it has not really helped improve my sleep comfort it really is too thin to make much difference. I read a review that said about sinking in and being enveloped by the topper so that's what I was expecting but the one I received is pretty flat and does not do that at all. If I had seen in a shop I would not have paid all that money. I honestly thought it was going to be thicker than what was on offer from the description. I am going to put another topper under it to give a bit more depth and support. All in all rather disappointing for the money.”

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Posted 5 years ago

Hi, I'm so sorry to read that you have been having trouble with your topper. We don't usually have many issues with the topper as our customers feel it is comfortable enough. The topper has at least 5cm of wool to make your mattress luxurious to sleep on. I hope it hasn't put you off making any more purchases from Woolroom. Don't forget if you need any advice with anything, please do not hesitate to get in contact with our Customer Service team. Sally

Posted 5 years ago

“I was very impressed with the service I received - just a couple of days from ordering to receiving the goods! No problems encountered. Will definitely recommend!”

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Posted 5 years ago

“Quality product and packaging. Efficient service.”

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Posted 5 years ago

“Smooth and easy ordering and delivery”

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Posted 5 years ago

“Thank you for delivering so quickly. I love my quilt. It is completely different from your everyday quilts. It certainly is of a superior quality and does regulate your temperature.”

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Posted 5 years ago

“Good service and very well made product full marks, More”

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Posted 5 years ago

“I bought a few items from woolroom. First I tried to buy 2 kids mattresses, but for some reason the online system wasn't recognizing my address in Ireland..got a bit frustrated and decided to call them. Everything was done by phone, Karen was extremely helpful and I got my mattresses 4 days later. 4 days for delivery to west of Ireland from the moment I placed the order! I have to wait longer for items sent from Ireland. Mattresses arrived in perfect condition and are enjoyed by kids. Fantastic service and quality. Second time I bought pillows and duvets for kids, this time I was able to place the order online no problem, I had to change something so asked them to cancel (very important to cancel fast as they dispatch in the same day!) and I re-ordered online. I assumed because of the cancellation and re-order it would take longer for the items to arrive, but nope. Again 4 days later I had my pillows and duvets. And now I am in love with this shop and the products so will come back to buy more.”

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Posted 5 years ago

“Purchased deluxe light double duvet. Only used for a few days but temperature level is very good and duvet is snuggly. Used to overheat with 3 tog other types of quilt.”

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Posted 5 years ago

The Wool Room is rated 4.8 based on 5,164 reviews