The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very disappointed with my purchase. I asked the specific questions in order to make the decision to buy or not, since it is so hard to tell from a photo. It arrived in good time, but instead of the 22 lb in weight it was 15 1/2lbs in weight and instead 3-4 “ inches in thickness it was actually 1 -1 ½ “ in thickness. This topper was not what was represented. If I would have known the correct info it would have saved me $90 in return shipping fees. I still have not received credit for my return. Poor customer service.”

Helpful Report

Posted 5 years ago

“I purchased a medium classic duvet and two pillow after reading about the hypo allergenic properties of wool filled bedding. I was having reactions to my feather filled duvet and I’m asthmatic so I needed to find a replacement and so far this bedding seems to be doing what I needed it to. I haven’t needed my antihistamines at night. Further more the duvet is lovely and warm and the pillows are very comfortable. Will purchase the lightweight duvet when the warmer weather starts.”

Helpful Report

Posted 5 years ago

“Spent Christmas eve night sleeping on board our barge conversion, with no heating and your wool duvet was amazing. We slept, warm and comfortable under a wool duvet. I would recommend a wool duvet to anyone.”

Helpful Report

Posted 5 years ago

“THIS ITEM VERY-VERY NICE!!!! EXCELLENT!!! THANKS!!! ЭТО ОДЕЯЛО ОЧЕНЬ - ОЧЕНЬ ХОРОШЕЕ, ТЕПЛОЕ, настоящая шерсть- ДА ЭТО БЕЗУМНО ХОРОШО! ОГРОМНАЯ ВАМ БЛАГОДАРНОСТЬ!!!!С ПРАЗДНИКАМИ В А С!!!”

Helpful Report

Posted 5 years ago

“Outstanding service. Excellent product.”

Helpful Report

Posted 5 years ago

“Discovered I had an allergy to dust mites and read that wool bedding helped. I bought the bedding bundle. Best decision I could have made. I dithered for ages due to cost but I wish I had bought earlier, as worth every penny. Temperature control excellent as well.”

Helpful Report

Posted 5 years ago

“excellent customer service & high quality product. Thanks!”

Helpful Report

Posted 5 years ago

“Delivery and packaging very good, duvet supplied in a very useful zip up cotton bag, will be useful to store duvet during the summer months. Duvet is very light and very warm. I am going through the menopause and suffer night sweats, this duvet is still very warm and I do have to throw it on and off during the night but it seems to absorb and then release any moisture and stay completely dry. I am very happy with this product.”

Helpful Report

Posted 5 years ago

“Just wanted to say, when I opened my parcel, I could see QUALITY as promised. My matress protector was neatly packaged in a fitted calico bag, complete with zip and piping. I was very impressed. Opening the bag, I was surprised to see a rather creamy colored protector, as I had just imagined white. The feel told me it was a quality product and I couldn't wait to put it on my Hypnos mattress. Having made my bed, my only worry is that I might be so comfy that I might oversleep for work tomorrow! Will let you know how I go on. Regards, Mrs J Carpenter, Blackpool”

Helpful Report

Posted 5 years ago

“I really miss informstion about my order. Can you please send me detals telling when i may get it? Kristin Høyem Amundsen”

Helpful Report

Posted 5 years ago

“Excellent product which met our criteria of warmth. breathability and cosiness.”

Helpful Report

Posted 5 years ago

“Incredibly helpful staff and reliable delivery. The products are superb.”

Helpful Report

Posted 5 years ago

“Ordering from the US, I was prepared for a slight delay but there was not a set back to be found. The website was easy to navigate, customer service was kind and helpful, and delivery was with in the estimated time frame.”

Helpful Report

Posted 5 years ago

“I'm in love! We've had our new wool mattress protector, duvet and pillows on our bed for 4 nights now and they're so comfy, warm and cosy. I was a bit sceptical about whether the medium weight (roughly 3 tog) was going to be enough for the winter nights (even with my standard body temperature set to 'nuclear reactor' and a slightly sweaty husband) but we've put our brushed cotton duvet set on and couldn't be happier. The husband is less sweaty, I'm still nice and cosy (and don't even feel the need to stick one foot out of the duvet as I did before) and the mattress protector and duvet together are really fluffy. We've had to remove some of the wool stuffing from the pillows but that's fine - it's worth taking a little bit of time to get it right and we've saved the stuffing just in case we feel the need for firmer pillows in future. We're taking our daughter out of her cot and into her first proper bed soon so we bought her a set of wool bedding too to help regulate her temperature and I can't wait to see how she gets on with it - I think she'll love it too.”

Helpful Report

Posted 5 years ago

“My order arrived very promptly, in time to give as Christmas presents. Excellent service.”

Helpful Report

Posted 5 years ago

“Very good service, love the product, like the dust bag it was packed in.”

Helpful Report

Posted 5 years ago

“I cannot praise woolroom too much! I have been looking for a cruelty free down comforter and hadn't even thought about a wool one. I came across the woolroom website and was very impressed with the 5 Freedoms' outlined in the Animal Welfare Act! My comforter and duvet cover arrived quickly and packaging was outstanding. I love this comforter and have told all my friends about this wonderful company and the comfort of a wool comforter. You will not be disappointed!”

Helpful Report

Posted 5 years ago

“We called into the woolroom at Empingham. We were thoroughly educated in the products and left knowing exactly what we wanted to order. The bedding set arrived within 24 hours - and we’re loving it. 100% great and service, and a thoroughly pleasant experience. Thanks guys x”

The Wool Room 5 star review on 19th December 2018

Helpful Report

Posted 5 years ago

“Excellent service and very happy with the beautiful merino throw”

Helpful Report

Posted 5 years ago

“I am delighted with my pillow. It plumps up beautifully and although nice and soft it gives good support to my head and neck. Seiously considering a duvet. Happy Christmas to the Woolroom from a happy me.”

Helpful Report

Posted 5 years ago

The Wool Room is rated 4.8 based on 5,164 reviews