The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was actually looking for scarfs made by Bronte by Moon, I searched for the items on Google (by product name) and I saw that The Wool Room had the same items with the same name. I was actually happy to find the items on their website and placed the order, unfortunately, when the items arrived, I realised that the label on the scarfs were of The Wool Room and not Bronte by Moon. I admit I could have clarified first before purchasing, but I actually felt a little cheated into purchasing the items thinking that they are produced/made by Bronte by Moon - the item names were exactly the same, and even the colour. However, we compared the item material, and we could tell the difference in quality. Not impressed in this case.”

Helpful Report

Posted 9 years ago

Hi, Our own branded scarves are made by Abraham Moon, who are the manufacturing arm of Bronte. As such the scarves are made on the same looms and to the same specification as the Bronte range of products. Many of our scarves are labelled as Wool Room products and in no way do we attempt to sell them as Bronte products. As regards quality please note though that wool is a live fibre and as such batches can vary in the finishing process and appear different from batch to batch. I can assure, however, that the quality is of first quality but if you are unhappy with the quality of the scarf please feel free to return it to us and we will be happy to give you a full refund for the item. Sincerely Lewis The Wool Room

Posted 9 years ago

“Ordered the goods on the 18th January & money taken checked the tracker several times & nothing changed from receiving my payment still nothing till Friday 30th january I had planned to actually phone the company & then received an e-mail saying my goods would be with me on the 2nd February As I write this review its the 1st February so hopefully my goods will arrive tomorrow”

Helpful Report

Posted 10 years ago

Hi, Thank you for leaving feedback on your purchase with us. We're always striving to improve our service and this will help. The product you ordered was featured on a post in the Daily Mail, which we hadn't anticipated and this led to a real increase in demand for that product which caused us to run out of stock. We tried to manage expectations by putting a bold message on the product listing, advising that they wouldn't be delivered until the first week in February. A number of customers called our lines regarding this product which led us to believe that the message was being missed. We then made the decision to email all customers who had purchased in a bid to prevent any confusion. We are terribly sorry for any inconveniences that may have been caused.

Posted 10 years ago

“Ordered and paid for my product online 3 weeks ago and am still waiting for delivery. Apparently the good publicity for one of their products caused a surge in orders., resulting in an out of stock situation! Tell me, why would you not know that this item was to be advertised and highly rated without buying in more merchandise before the newspaper reported on it? Meanwhile, they have my money and I am still awaiting delivery - informed should be despatched week commencing 2nd February. Hope it proves worth waiting for?”

Helpful Report

Posted 10 years ago

I am terribly sorry for any inconveniences that may have been caused with your order, we're always looking for ways in which we can improve our service and this feedback will certainly help. I'd just like to clarify that we did not know that our mattress topper was going to be featured in the Daily Mail - it wasn't paid advertising. This led to overwhelming demand that we hadn't anticipated. We tried to manage expectations by putting a clear note on the product pages highlighting that there'd be a 2-3 week wait and then sent an email to all customers in case this note had been missed. I'd just like to stress that your custom is very important to us and we'll be sure to dispatch your order as a matter of priority as soon as the stock lands with us. We hope that you'll be thrilled with your new mattress topper. Don't hesitate to give our customer service team a call on 01780 461217 if you'd like to discuss further. Our sincerest apologies once again,

Posted 10 years ago

“I purchased the All season duvet set. Sadly the smell is awful. It has been aired outside and inside daily depending on the weather, sprayed with odour neutraliser daily, and the smell is still bad enough for me to stop using it. Back to using my Down duvet. We purchased this because my husband is warm and I am cold. My husband used to wake up with his side of the duvet thrown over me. The wool did keep him cool and he was not throwing out limbs to cool down, however I needed a blanket my side as I found it a little chilly - a problem Ive noticed a few people comment about. If it were not for the smell this would be fine but I cant put up with the smell while in bed / on my night wear / and my hair. Dissapointed.”

Helpful Report

Posted 10 years ago

Dear customer, we're sorry to hear that you're not getting on with your wool duvet as well as hoped. We will contact you via phone/email to discuss further. We do find that on occasions some people can be more sensitive to the smell of our new products than others. While airing can be effective, nothing is as effective as using the product. In terms of the temperature control, this can be something that your body needs a little time to adjust to. We do often have customers who find that at first they feel cooler or warmer than they should do, however this is very dependent on the type of bedding you've a had before, among other factors. We hope to find the right solution for you and our team will be in touch.

Posted 10 years ago

“I ordered the superwarm duvet as I feel the cold in the winter. I had no problems with ordering and delivery but am very disappointed with the product. It is a flat pad of wool inside the duvet that is not very thick and weighs very little. It is impossible to 'snuggle' under it and it does not keep me warm enough. I had to put a quilted bedspread over the top so I could sleep, which rather defeats the breathability/body temperature regulation benefits. I expect it will be fine for summer use.”

Helpful Report

Posted 10 years ago

“I ordered new wool balls to fill up my husbands pillow on the 26th October and was sent an email saying order was processed and be delivered shortly.! A week later still no wool balls, so emailed asking on an update got a reply saying they had been waiting for more stock and had logistical problems and my order would be sent out early this week.!!!! Got to Friday still nothing so emailed again and had no response! !!! Very dissapointed with the service I have received or not as the case maybe. So who knows when I will receive them.!!!?????”

Helpful Report

Posted 10 years ago

Dear Customer, I'm very sorry to hear that you've had to wait so long for your order, please accept our apologies. We have been out of stock of this item and they have become available today. I have asked that your order be sent out today as a priority and I will email to confirm. Kind Regards, The Wool Room.

Posted 10 years ago

“Pillow and mattress enhancer for cot excellent but quality of duvet very poor. We are having to use extra bedding. Not worth the money - disappointing.”

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Posted 10 years ago

“I bought 2 deluxe wool pillows from here as I have night sweats, like a lot of women. I already have the wool duvet, which is wonderful so I had no reason to suppose the pillows would be anything different. Unfortunately the pillows are a completely different story. When they came I was quite dismayed, they were rock hard. I cannot sleep on a rock hard pillow due to problems with my neck. I removed some of the filling, as instructed, and they were thinner, but with rock hard lumps. I arranged for them to go back, which cost over £15.00. I got emails from the company asking why I was sending them back, which I had already written on the returns sheet. When they finally agreed to refund my money, there was a patronising email telling me I could have removed some of the stuffing which, obviously, I had already tried. I am sure that these pillows might suit some people, who like really hard pillows but if you like soft pillows these are not for you. The pillows also had a rather strong, unpleasant smell. I think the Wool Room need to look at this product which, if you are advertising and charging as a "deluxe" product, needs to be a "deluxe" product.”

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Posted 10 years ago

“I bought the 'super light' duvet to try combating overheating at night in bed but it did nothing to help my situation. In fact I was warmer than usual and had to revert to my 4.5tog manmade duvet after 3 bad nights sleep. As I hadn't purchased a whole 'set', the company would not accept a return under their '30 day guarantee' and as it had been 'tried' they would not refund. I already have a 'natural' mattress and use pure cotton bedding, I even use air conditioning in the bedroom, so everything was stacked in favour of the wool duvet. Obviously I may be able to make use of it in the autumn but I didn't need another duvet for then and I still need to find something for high summer! So, no it doesn't work for everyone. N.B. Eventually the company did offer to collect the duvet and check it had the correct amount of filling in for the range. But worn down from trying to get my point over - I didn't do this, I've put it down to a purchase gone wrong.”

Helpful Report

Posted 10 years ago

Dear customer, we're saddened to read that you're still not feeling the benefit of a wool duvet. We'd like to stress that in our initial conversation we offered to collect the duvet and check that it was the correct weight - this pick up is at no cost to the customer. As we mentioned, this is a new product for summer 2014, however we've sold many of these super-light wool duvets over the last 2 months with no returns and no complaints. In fact you'll see that the reviews from other customers are overwhelmingly positive. We do highly recommend the complete sleep system (with guarantee) for anyone who has severe problems with overheating in bed. Even though you have a natural mattress we cannot guarantee what materials are in there, we can only do so with our own bespoke products. We're very surprised that you're favouring your 4.5 tog synthetic over your woollen duvet. However, from years of experience, we'd encourage you to try your wool duvet again as they can sometimes take a few weeks to adjust to. The science behind our product states that the woollen layer will draw moisture and heat away from the skin and disperse this humidity into the atmosphere. This breathing process is impossible with synthetics, feather or down products.

Posted 10 years ago

The Wool Room is rated 4.8 based on 5,164 reviews