The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“Fantastic service, products, packaging. Just a beautiful experience. Thank you!!!”

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Posted 5 years ago

“Love my classic medium duvet, very light and thin, beautifully made and surprisingly warm in temps of -5 c which we have had here for the last couple of nights. I hope it keeps me cool in the summer but with this standard of quality I'm sure it will. Highly recommended.”

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Posted 5 years ago

“Delivered exactly when they said it would be. Effective communication as well.”

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Posted 5 years ago

“I have received my medium wool classic duvet and couldn't be more pleased. I wasn't sure if the equivalent tog was too high, but this product really does regulate to your body temperature. I feel warm without being too hot. Ideal!”

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Posted 5 years ago

“Very happy with our new quilt”

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Posted 5 years ago

“Excellent products and excellent service.”

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Posted 5 years ago

“Lovely light weight quilt that keeps you warm and toasty on the coldest of nights.”

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Posted 5 years ago

“All goods arrived in Italy as promised”

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Posted 5 years ago

“Ordering easy, was informed there would be a 2/3 week delay on delivery as waiting for stock. My Kingsize Duvet arrived within the week. Have yet to put on bed as waiting for cover, hopefully sort this weekend.”

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Posted 5 years ago

“Don't buy from England's thewoolroom.com because they don’t stand behind their products, and deftly maneuver by word and deed to deny basic customer satisfaction. They omit or bury vital information on their website which directly affects the ability to return an item, and are more than ready to inform you it’s your fault if you didn’t think to ask just the right question prior to purchase. I am a very cold sleeper in Los Angeles and chose to purchase from thewoolroom.com because they rate the warmth of their blankets on a tog scale, which seemed a respectable and helpful parameter in selecting a premium duvet. I purchased the all-season (winter weight, tog 14) duvet, and excitedly tried it the first night with a duvet cover. Unfortunately, it wasn’t warm enough for me. Upon contacting thewoolroom.com first thing the next morning, I was told they would not accept my return because the duvet had been used. When I asked how would I know if it was warm enough without trying it, the agent said that prior to purchase, I SHOULD have asked that question, and IF I had asked, they WOULD HAVE told me, "when the item arrives, have a lie down with it for an hour or so, if you have the time, to see if you think it is suitable, at this stage if you don't think that it is going to be enough you are able to return it." It doesn’t say that anywhere on their website. Further, a brief lie down during wakeful hours isn’t going to inform anyone of warmth under conditions present at 3:00 a.m., and I’m unclear about their justification for 1-hour contact without a duvet cover, but not more, even with a cover. The issue is that I purchased a premium duvet from what appeared to be reputable company in far-away England. Appearances are everything on the internet, aren’t they? I was diligent in my care of the duvet, and it has not been compromised in any way. Thewoolroom.com is entirely denying a return from me because I didn’t think to ask a specific question before purchasing. The agent says the website urges me to be 100% satisfied prior to purchase, so the fault is mine. I don’t see that anywhere on their website either. This is not how we do business in the United States, and indeed, this is England and not the US, but I am still surprised and dismayed that their website omits vital information which directly affects customer satisfaction and fair dealings. I was ready to be their biggest fan, but thewoolroom.com lost more than that with their third-world business transactions.”

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Posted 5 years ago

We are very sorry to hear you did not feel comfortable under the duvet you selected. We try to be as transparent as we can with all our info and do outline in our terms & conditions that we are unable to accept any used item back due to hygiene reasons. We ship all our goods in calico bags so you can take the product out, inspect, feel and decide on whether this is the right one for you, we appreciate you would be unable to know if it would be suitable for you until you have slept with it but as a business we would be unable to resell a used duvet to another customer and would therefore need to dispose of the used product at a loss to the company. Our products work wonderfully and where possible we advise to go for the full bedding set as this is the only way we can guarantee completely that you are sleeping on and under wool therefore cacooning yourself completely and feeling the full benefits of our bedding. You have seleced one of the warmest option we have in the duvet for the US sizes and this would have been the one we would advise if you are a cold sleeper, unfortunately our products are not for everyone but I am sure we are inline with other retailers being unable to accept used good back. Apologies we were unable to assist you further on this matter. Woolroom

Posted 5 years ago

“Purchased a duvet and then decided to buy a pillow. The duvet is so cosy, yet light and comfortable. I'm finding that I sleep far better and for longer with better temperature regulation. I would thoroughly recommend the Woolroom products.”

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Posted 5 years ago

“My only complaint is that I placed an order which was supposed to arrive some 2-3 days later but after some two weeks it did not. The item was bought for someone as a birthday present and sadly, the date of their birthday had past. Having phoned them regarding my order I was more than satisfied with the result. The throw is as I expected and just perfect and would recommend it highly. Thank you Woolroom!”

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Posted 5 years ago

Hi, I'm so pleased that you are happy with the throw. I can only apologise regarding the delivery time. ~We do usually have a 2-3 day delivery if we have the stock in the warehouse. Most of the time we don't have a problem but there are occasions that we cannot control what happens with our suppliers. We have made changes so we are more vigilant with our website and keeping it up to date with what we have in stock. I hope it hasn't put you off ordering with us again. Sally

Posted 5 years ago

“Excellent products from Woolroom, with excellent service and delivery”

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Posted 5 years ago

“This review is on service alone. I purchased woollen bedding ie: wool duvet and mattress protector and organic cotton sheets, pillowcases and duvet cover. I have not used the bedding as yet as I am still waiting for my new mattress to arrive but the bedding looks and feels fabulous. The Service was excellent and very prompt delivery. I was kept informed at every step of process from ordering to delivery. I would Highly recommend customer service and will update review when I actually use the bedding. S. Holmes”

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Posted 5 years ago

“Thank you Woolroom for an informative and very speedy service. My daughter loves the Deluxe Washable Wool Mattress Topper. Good quality and very comfortable.”

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Posted 5 years ago

“Not just a great product, but also helpful people on the phone lines, a speedy service, and great delivery & packaging”

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Posted 5 years ago

“Beautiful pure wool blanket delivered very quickly and efficiently.”

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Posted 5 years ago

“I am really pleased with the mattress protector I bought. It fits well and goes a good bit under the mattress so does not become crinkled under the sheet. It is a well made quality product. I will consider using the woolroom in the future as I am delighted with the service I received.”

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Posted 5 years ago

“Excellent customer service. Helpful. Good quality products.”

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Posted 5 years ago

“As always a great service and excellent products.”

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Posted 5 years ago

The Wool Room is rated 4.8 based on 5,164 reviews