Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

“After trying the Organic Alpaca/wool mattress cover for two nights, we realized it was uncomfortable and not going to work for us. It was not next to our skin and was in perfect condition. First was told I could send it back if I could verify little use. When I stated the two night try I was told they thought I meant like a 30 minute trial, so no I can’t return because it’s been used longer than 30 minutes 🙄 But if you look at their return sheet it states Too hot? Too cold? Make sure you can make your complete decision in 30 minutes regarding a $300.+ sleeping cover purchase! Hang onto your money!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us this review, Robin. I'm sorry that you're not happy with your mattress cover. It's not a very nice thought, but we all perspire at night and therefore we're unable to accept any returns once slept on as we can no longer sell this product as new. I'm sure you can understand that if we did this, Woolroom would be losing money. I'd like to stress also, that, while our returns policy is the same as other sleep retailers we do go above and beyond by offer a 30 Night Sleep Guarantee on complete bedding sets (consisting of mattress layer, comforters and pillow(s)). We offer this on complete sets only, as we've scientifically proven that you will get the best results from being 'cocooned' in wool and we can eliminate any other area of you bedding environment from hindering performance of your lovely natural products. This is why our returns form includes a series of options such as 'Too hot?' and 'Too cold?'. I'd like to encourage you to try and persist with your purchase, because I'm confident that the benefits of wool will really surprise you :) Sorry once again for any inconveniences that may have been caused, Robin. Kind regards, Adam

Posted 5 years ago

“Bought the light grey Herdwick sheepskin. It’s magnificent. All service worked fine.”

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Posted 5 years ago

Thank you so much for taking the time to leave us this review, Steve. We're so glad that you're happy with your purchase :) Kind regards, Adam

Posted 5 years ago

“Item as described,arrived as promised well wrapped in a reuseable bag.I am pleased with my wool topper.”

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Posted 5 years ago

Thank you for taking the time to leave us this review, Francis. We're so glad that you're happy with your topper. We're dedicated to removing plastics from our supply chain wherever possible, so glad that you're happy with your reusable packaging :)

Posted 5 years ago

“I am very pleased with my deluxe wool mattress topper. Because it was not possible for me to be at home in the time slot given me, I collected it from Sainsbury at Cowes, as directed by you, who were very efficient and helpful to me. Thank you it is very comfortable!”

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Posted 5 years ago

Thank you for taking the time to leave us this review, Peggy. We're so glad that you're happy with your topper, and the service you received. Kind regards, Adam

Posted 5 years ago

“I imagine the products are great but I ordered one thing - a pillow - and received a mattress cover. I was very much looking forward to my new pillow.”

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Posted 5 years ago

Hi, Thank you for leaving a review. I'm sorry you have had the wrong item sent to you. If you contact Customer Services on info@thewoolroom.com and explain the issue, we will be able to rectify this. Thanks Sally

Posted 5 years ago

“Lovely product, nice quality and very cosy for our baby.”

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Posted 5 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with your purchase, and then your little one is cosy :) Kind regards, Adam

Posted 5 years ago

“I am very happy with the fast processing of my order. I had it within a day or two and it arrived really nicely packaged and presented. I have yet to use it, but I am sure it will fully meet my expectations. Thanks!”

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Posted 5 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with the service you received and sure that you'll love your product when you do get around to using it. Kind regards, Adam

Posted 5 years ago

“I purchased the cotton comforter cover in a queen size together with the queen deluxe medium weight comforter thinking that they will fit well together being from the same seller. I washed the cover according to the instructions. The cover is 3 in. shorter and 5 in. narrower than the comforter. Consequently, the comforter is bunched up inside. There is no size tag on the cover. In addition, the flange became twisted after washing on one side only. I contacted customer service by email (with a photo) twice within a week upon receipt of the item but have yet to hear from them. I also wrote my review of the comforter cover that was not posted online.”

Helpful Report

Posted 5 years ago

Hi, Thank you for taking the time to write a review. As you know we have been in contact with you regarding this issue, and feel it is now resolved. I'm sorry it has taken a while, but we needed all the information to make the correct decision on how to proceed. It is not something we usually come across with the shrinking of the duvet cover or the twisted flange but it is something we will contact the manufacturers about. Re your other review, it was posted but onto the other review site. Kind Regards Sally

Posted 5 years ago

“Smooth transaction with fast shipping.”

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Posted 5 years ago

Hi, Thank you for taking the time to write a review. We are so pleased you found the process a smooth one to deal with. We hope you like your Woolroom products. Kind Regards Sally

Posted 5 years ago

“Easy to place my online order which then arrived within days of my purchase. No delays, no issues. Perfect!”

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Posted 5 years ago

Hi, Thank you for taking the time to write a review. We are so pleased the whole process was easy from start to finish. We hope you love your Woolroom products. Kind Regards Sally

Posted 5 years ago

“Very pleased with the service online and the products are fabulous i have already recommended your products thank you xx”

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Posted 5 years ago

Thank you for taking the time to leave us this review, Lynda. I'm so glad that you're happy with the service you received and indeed the products you purchased. Thanks also for passing on the word of woolroom, it's much appreciated :) Kind regards, Adam

Posted 5 years ago

“Delighted with the V pillow, purchased to help recovery from surgery . Little puzzled by what happened to the online payment but that was quickly corrected by a phone call to the woolroom.”

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Posted 5 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with your purchase, even if there was a slight issue with our payment gateway (apologies). We hope that your recovery from surgery is a quick one, and the pillow continues to help :) Thanks again, Adam

Posted 5 years ago

“Great quality comforters for a great price, super-fast free shipping! Highly recommend.”

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Posted 5 years ago

Hi, Thank you for your review. We really hope that you have enjoyed your comforter for the past few weeks. Welcome to the Flock! Thanks Sally

Posted 5 years ago

“Very speedy delivery! I wasn't expecting that it would arrive so quickly so I planned to be out of the house, but I was easily able to switch delivery to the following day or opt for the parcel to be delivered to a neighbour. The duvet came in a cotton bag that zips closed, which is handy for storage. I only wonder whether it might be possible not to mail the parcel in plastic without risk of water or other types of damage.”

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Posted 5 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with the service you received. We are committed to remove plastic from our supplychain wherever possible, and are looking how we can achieve not using plastic bags for delivery. The difficulty is finding something that isn't porous. Most orders are sent in reusable calico bags within a cardboard box :) Kind regards, Adam

Posted 5 years ago

“Worse mattress I have ever owned. They advertise a totally natural chemical free mattress which is actually full of plastic, this is in the form of large plastic bars which fit through large plastic circles on very bad not fit for purpose tufting. Any pressure at all makes it feel like you are laying on pebbles. I am a of the correct weight, friend could not even sleep on this for one night as it was so bad. Customer service attitude was appalling, not interested at all in customer satisfaction only in keeping their money. Their claims of the quality and comfort of this mattress are totally misleading. My previous mattress was £220 and was far superior to this. I would like to see their slogan changed to 'This IS WHAT MISERABLE FEELS LIKE.”

Helpful Report

Posted 5 years ago

Firstly, thank you for taking the time to leave us this review. We are disappointed to read that you have not enjoyed your Exmoor mattress. We would like to confirm that the “plastic” that you refer to are tiny 2cm restraining bars at the end of kevlar tufts that are needed to hold all of the fillings in place during the life of the mattress. It is essential that these are both strong and not subject to rotting with moisture. Both these and the circular loops that attach the woollen tufts to the tuft lengths are used across the whole industry in all prices of mattresses including the most expensive. They are absolutely vital and need to be made of this material for durability and performance (there is no natural material that perform in this way) and they make up 0.5% of the mattress content. I can confirm that the rest of your mattress is absolutely all natural made from lovely British Wool and does not use any flame retardant chemicals on the outer fabric of the mattress which also made from a Wool/Viscose (wood pulp) blend. We take our customer service very seriously and upon investigation I can also confirm that as soon as you notified us of your concern about your mattress we arranged for an independent inspection of the mattress to understand if there was a problem with the tufts or the wider performance of the mattress. No fault was found in your case but we will always take an objective view if we believe that a mattress has not been built to specification and either refund or replace. We also offer a 100 night sleep guarantee for any mattress purchased with one of our mattress protectors or toppers. This is to provide our customers with the very best in comfort and mattress protection during this trial period and also further reassurance when making an on-line purchase. Unfortunately you did not take advantage of this offer at time of purchase. Sorry once again for any inconveniences that may have been caused. Kind regards, Adam

Posted 5 years ago

“I am surprised by all the raving reviews. I cannot share this enthusiasm. I wanted to spoil myself with a good quality duvet and purchased the luxurious washable king duvet. It is very stiff and not fun to sleep under. It doesn't feel like a duvet but a stiff blanket. My usual feeling of 'snuggling up in bed' has been replaced by a talking myself into it 'ok, let's do this, it will be okay and hopefully you won't be cold tonight'. I did not find it regulated temperature although I wasn't after that in the first place. I was cold most of the night although the tog rating is equivalent to the synthetic one I used all through winter. I wake up hot. It doesn't wrap around the body so I'm not sure when, or if, I'll ever feel snuggly and happy in bed with this. When raising this issue I was asked a series of questions that had nothing to do with the fact that the duvet is just NOT soft enough. They looked for reasons from mattress to sleep wear to house temperature. If I changed absolutely everything the duvet would still be stiff. Very disappointed.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us this review. We want to make sure everybody that decides to shop with Woolroom can experience a brilliant, healthy night's sleep, and I do apologise that you're not. As the duvet you purchased features an unbleached organic cotton (bleached cotton uses a lot of pesticides), it can be a little stiffer to start with. I can assure you that this will become more supple through use and will definitely start to hug your body more. As for the temperature regulation, this product will absolutely do this. It's scientifically proven to do so, and will allow you to enjoy a more rested night's sleep than other bedding types. The reason my colleague queried the other areas of your bedroom environment was purely so we could eliminate anything hindering the performance of your natural duvet. I'll speak with my colleague who you found to be a little pushy - this certainly isn't the woolroom way. Please accept my apologies once again for any inconveniences caused, and I hope that in time you'll learn to love your woolroom duvet, just as thousands of others customers do. Kind regards, Adam

Posted 5 years ago

“Awesome product - sleeping like a big in a rug”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with your purchase and are sleeping like a bug in a rug :) Kind regards, Adam

Posted 5 years ago

“We ordered the seasonal duvet and are currently using just the 300 gm which is keeping us warm enough on its own for April temperatures. As other reviews have said this wool duvet has significantly reduced night sweating down to not happening at all! So pleased with purchase. It is a flatter style duvet but we like this. Customer service was excellent as there was a fault on one of the poppers on the 200 gm duvet. No problem as they sent out a new duvet quickly and free return on the damaged one.”

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Posted 5 years ago

Thank you for taking the time to leave us this review. We're so glad that you're happy with your duvet and are experiencing the benefits of a pure wool product. It's great to see that you're happy with the service you received too, and the speed in which your exchange was made. Kind regards, Adam

Posted 5 years ago

“I ordered and received a Full/Queen All Season Comforter yesterday. It's beautiful! Chris was very patient as well as gracious during our email exchanges. The color is beige or neutral, but I may exchange it for a white if available. I highly recommend this company. Please try their products. Sincerely, Anne”

Helpful Report

Posted 5 years ago

Hi Anne Thank you for taking the time to leave a review. We do pride ourselves in trying to help and advise customers to the best of our ability and I will be sure to pass this onto Chris. I think we have organised the exchange already for you so we hope you are happy with the whiter comforter. Kind regards Sally

Posted 5 years ago

“Very easy website. Quick delivery lovely products.”

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Posted 5 years ago

Thank you for taking the time to leave us this review, Sally. We're so glad that you're happy with your purchase, the service received and our website :) Kind regards, Adam

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room Reviews