Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Durham
Rating: 4.19

4.2 Rating 3,718 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Questions

Metrics

4.2

Based on 3,718 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate
Durham
DH1 1TF

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Workwear Express 5 star review on 15th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time of using this company. Received my item within 5 days good value for money. Only drawback was the postage which worked out twice the cost of the item. Maybe it will be more cost effective next time to order more than one item, I just wanted to see what the quality was like before ordering more.”

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Posted 4 years ago

“1 month to arrive :-( no information given about the order or a reason for its delay unless I chased them. It's a shame but not a company I will be using again in a hurry.”

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Posted 4 years ago

“Waiting over a month for an order of basic t shirts with basic printing, no correspondence or updates, constantly had to chase for information. Not impressed and will be placing business elsewhere in future.”

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Posted 4 years ago

“I really do not understand how the ratings have been shown as 4.25/5 on this site! For future customers, please look at reviews from Google! That is a more true representation. I am completely dissatisfied with the lack and quite unapologetic nature of the customer service team, hidden charges added, that do not show in your order, prices that state Inc VAT, then to receive a bill higher with VAT added, extortionate delivery costs and although stated as 'express' be prepared to wait over a week and with no details of tracking provided. The quality of t shirts received, are also very poor. It's so unfortunate, as website looks great and I was going to purchase a larger order, but based on my initial experience and reading numerous similar reviews to mine, I will not. No doubt, I will receive emails, passing on any responsibility to 3rd party vendors. Do not use, workwear are a middle man you do not need, can quite easily go elsewhere and save yourself money and most of all time and inconvenience. I've never encountered such poor service from a company in a long duration of time. Best wishes”

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Posted 4 years ago

“Received my items today, all through the service was brilliant. I asked questions on the web chat and they was very very helpful. My items are brilliant 5 starts all the way”

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Posted 4 years ago

“Quality gear”

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Posted 4 years ago

“Very mixed feelings: 1. Website is buggy - my order never appeared in the "View Orders" section and each time I spoke to their customer support (3-4 times) they said they didn't know how to fix it 2. Their team (or even two) kept emailing me to my paypal email address even though I kept telling them to stop doing it; even contacted customer support to have it fixed, but they said in their system the email address is the one I wanted, so not sure why those teams were contacting me via the email address I've never asked to be contacted 3. Worth mentioning that the teams I communicated via email were questionable, but the live chat people were great! 4. Very pricey (I guess mostly understandable as I was ordering only one item and they need to make customisation worth it for them) 5. It took about 3-4 weeks to get my item if not more BUT The hoodie I received is amazing, it's of fantastic quality, the colour is as pictured and very beautiful, the print is great, I love it! After all the inconveniences I thought the item would have to be amazing for me to come back - not saying I will - but there is a big chance I will get something else from them as the hoodie is just awesome.”

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Posted 4 years ago

“Useless company. Ordered goods. Confirmed delivery date. Heard nothing. Chased them again and again. Kept being told order delayed. Cancelled order. Now waited over 30 days for a refund. Company refuse to give me name of anyone I can speak to other than generic email addresses which get ignored.”

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Posted 4 years ago

“I have in the passed used other companies for my printwear, not anymore. I use the best now Workwear express, great staff, fantastic service and good pricing. Thank you, Lucky Lou's”

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Posted 4 years ago

“Worst company to deal with will never order again shirt came at least 3 inch smaller than M&S shirt innsame size called customer services terrible response no help was basically told tough will never use this company again .”

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Posted 4 years ago

“Size so far off it's a joke good 3 inch different to m&s shirt innsame size will never order again with this company customer service terrible”

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Posted 4 years ago

“Great work trousers. Had them before and i will keep buying it”

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Posted 4 years ago

“The prices workwear express charge are an absolute joke. Shop around and you'll save £100's on small business orders.”

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Posted 4 years ago

“Order was short and never received items after being told they were posted,I’ll leave it to the credit card company to sort out.”

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Posted 4 years ago

“Paid for t-shirts and jumpers to get them quickly which was more than another company I approached. Invoice stated a dispatch date but the company tell me you should ignore this official document its not correct. Went to complain listening to the hold music saying 4 to 6 days again told to ignore this as this is incorrect also. (appreciate it is difficult times with covid but not really an excuse as this could be changed) Sent them an official logo with the telephone number on which was correct. The sent me a proof which I checked on my phone in part to see if the location was in the correct place and approved. Received the t-shirts and they have taken a pdf logo with correct info changed it removing a digit from the mobile number and now want me to pay £100 for a new set as they can't see that the issues is theirs. Even though its a tiny amount of money will take legal out of principal. Shocking company who seems to suggest you ignore their legal docs and don't bother sending in the correct info as they will change it anyway and take zero responsibility.”

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Posted 4 years ago

“Despite a few issues with my order, one of the online sales advisors called Rebecca Robinson went above and beyond to tackle these issues head on which eventually made me a very happy customer. Rebecca physically left the sales department and went over to the Production department to ensure my order was dealt with correctly. In my eyes, even though there were previous issues with my order, Rebecca's Customer Service was both fantastic and professional. Customer Service is one of the most important aspects of any business, and to that end Rebecca has earned a 5 star review for herself and the team. Thank you Rebecca!”

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Posted 4 years ago

“We are currently going through an unprecedented time due to the Corona Virus, and a lot of companies are struggling with many different aspects of their business. I'm not going to go into too much detail, but i did encounter quite a few issues. However, on the flipside, i was in constant contact with a Support Agent called Rebecca Robinson through the entire process. She was absolutely fantastic and went above and beyond to make everything right for me as a customer. To cut a long story short, she physically left her department and went over to the Production department to ensure my order was being dealt with correctly. So despite all the previous issues i had, Rebecca's Professional Customer Service as earned herself and all the team involved a 5 Star Rating from me. This is exactly what Top Customer Service should be like. Thank you Rebecca.”

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Posted 4 years ago

“For a 3,69£ hi viz vest(VAT+transport) I paid 12,46£ in total which is almost 4 times more than the initial value of that piece of fabric... Never recommend or buy again!”

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Posted 4 years ago

“One star is one two many, make sure any quote is in writing as a price is quoted, you order then they phone to say its price has doubled !! then you to pay the difference.”

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Posted 4 years ago

“Received my order today and can honestly say, I am over the moon with it.. right from start to finish, the staff where very very helpful. I ordered a size large in all workwear and it all fits perfectly (if you are wondering about sizing). Will 100% be returning for any future workwear I may be needing!”

Workwear Express 5 star review on 16th May 2020

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Posted 4 years ago

Workwear Express is rated 4.2 based on 3,718 reviews