Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Durham
Rating: 4.19

4.2 Rating 3,715 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Questions

Metrics

4.2

Based on 3,715 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate
Durham
DH1 1TF

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Workwear Express 5 star review on 13th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking service. Website allows you to order products for next day delivery that they do not have in stock. The customer service team to not contact you to inform you that you will not be getting your delivery!! Very Poor service”

Helpful Report

Posted 5 years ago

Hello Stacey, I will pass this review onto the team who look after our live stock levels to make sure there are no issues with the traffic light stock coding on our site for future orders. Many Thanks

Posted 5 years ago

“Had a very unsatisfactory service from workwear express so far. Order items on 24h dispatch, the items didn't arrive so called customer services 3 times. First caller told me some of the items where out of stock (although website had them in stock) told he would call back with a updated. I am still bemused to why if the items where out of stock did nobody call me to inform me of this. No call 30 mins later so I called back. Next call handler said they would check the warehouse and call me back as they items should be in stock. 1 hour later no call. Called back (17:00)and was then told the items have been dispatched at 16:15 and as they have left the warehouse with the courier they are now unable to upgrade to weekend delivery. The solution was if when they turn up Monday (the day the job is scheduled to start) then send them back for a refund. I specifically picked these items (more expensive) as they had the 24h dispatch option.”

Helpful Report

Posted 5 years ago

Hello Emmett, I have looked into your order on the system and I do apologise for the experience you have had with us. I have requested for a member of the customer service team to contact you in regards to your issue.

Posted 5 years ago

“Took a month to arrive, when it did the artwork was not on half of it!”

Helpful Report

Posted 5 years ago

Hello Rob, I have looked into your order on the system and requested a member of the customer service team to contact you in regards to your order.

Posted 5 years ago

“Customer service team, have no interest in resolving problems or are incapable of sorting problems.”

Helpful Report

Posted 5 years ago

Hello Chris, I am sorry to hear that you have had a bad experience with our company and we will certainly aim to put this right for you. Can you provide any contact and order details and I will get our senior agents to look into this for you.

Posted 5 years ago

“Both items were supposed to be medium they were like more extra large no good for me and cant send back as they have been printed”

Helpful Report

Posted 5 years ago

“over 2 weeks to get a few t-shirts printed with 3 words on the breast pocket - come on! to add insult to injury I had to contact them 3 times to chase the order and to top it all off they charged me on the day of the order so out of pocket and no t-shirts for 18 days. Contact centre staff are just apathetic, why to they care where your order is they have already taken you money.”

Helpful Report

Posted 5 years ago

“shipment delayed of more than one week. Do not trust the 5 days they tell you”

Helpful Report

Posted 5 years ago

“No way are these heavy weight t shirts, even the label seems fake. Do not buy these t shirts, they are very poor.”

Helpful Report

Posted 5 years ago

“You tried to defraud me by charging £18.99 for delivery. Fortunately i was watching and demanded immediate cancellation and refund.. i was told this had been done but almost a Week later, found out nothing had been done. I asked for your CEO - was told that she did not earn enough to know. I eventually found out it it was Steve Curran. He promised to send me a discount voucher so that i could buy the trousers at a reduced price. Did not happen. Will never buy from your fraudulent outfit again and will recommend that others avoid dealing with you.”

Helpful Report

Posted 5 years ago

“Not arrived after two weeks. Still waiting!”

Helpful Report

Posted 5 years ago

Dear Huw, Firstly, I am really sorry that the service we delivered has led you to leave a negative review. We work really hard to ensure our customers are happy, at all times. I have forwarded the details of you order to our customer services team to take a look into for you. A member of the customer services team should be in touch to update you in regards to the order. If you wish to follow this up you can email customerservices@workwearexpress.com or call us on 0191 370 7790 (option 2) to discuss this further. Kind regards, Matt Burrows Sales Team Manager

Posted 5 years ago

“Hi thanks for your email asking how my order was. We have never recieved it ?? Can someone call me on 087 2291095 to discuss pls”

Helpful Report

Posted 5 years ago

“Was promised by 2 members of staff things had changed since 2 years ago so was assured by them in January 2019 so came back but no help. The quality of the garment is fine-however the sizing has changed dramatically. Have got photos of the Large from 2 years ago to the Large now and that is 2 inches difference all over! The embroidery IS TINY compared to how it was done before. Requested that the 2 members of staff over saw the new order I even put it in SPECIAL REQUIREMENTS-got nothing from anyone.”

Helpful Report

Posted 5 years ago

“put order in for shorts for male and female operatives. No female sizes but then not much help given as to what the equivalent in a male size would be. A phone call would have been preferable to communicating by email. A 7 day lead time puts me off using this service again for generic items like this.”

Helpful Report

Posted 5 years ago

“All printing was done wrong and quality was poor! Not happy especially paying over £130 for 4 T-Shirts”

Helpful Report

Posted 5 years ago

“The products where good, just the lack of communication and promises of orders coming and not being sent, however once stuff arrived the quality was good.”

Helpful Report

Posted 5 years ago

“Very poor service will not use or recommend again. Workwhere EXPRESS hmmm! your having a laugh!”

Helpful Report

Posted 5 years ago

“Order placed 17/06/19. Nothing delivered.”

Helpful Report

Posted 5 years ago

“Not even received anything or been updated with the status since the purchase 2 weeks ago and I'm now getting asked to leave a review lol”

Helpful Report

Posted 5 years ago

“I thought I ordered Blue Max Penthouse but received Banner. Cheap alternative that has gone ‘bobbled’ on the front first time wearing. Not cheap, didn’t expect cheap material so will not order again. I am very unhappy with the quality!”

Helpful Report

Posted 5 years ago

“I placed an order two weeks ago for two polos to be embroidered and two baseball tops to be printed with my companies logo. I was contacted three days after completing my order on their website and paying to be advised I had to pay an additional charge to set up embroidery NONE of this was advised before taking my money. and here I am two and a half weeks later no customised items and no refund despite asking for a refund and to cancel foursomes over the past week. 24 hr turnaround lol”

Helpful Report

Posted 5 years ago

Workwear Express is rated 4.2 based on 3,715 reviews