Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Durham
Rating: 4.19

4.2 Rating 3,715 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Questions

Metrics

4.2

Based on 3,715 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate
Durham
DH1 1TF

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Workwear Express 5 star review on 13th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with your service order 5 shirts for my new business one transfer never went on correct creased and shirt is tight, sent pictures to Cameron who agreed to replace the shirt free of charge, next I hear you credited me! !not what was agreed very disappointing...”

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Posted 6 years ago

“I haven’t received them yet!”

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Posted 6 years ago

“Despite several requests to different people, and their assurances that it would be sorted, you sent delivery notes and invoices to an old contact you had on file. This man now has nothing to do with us, and you put me it a very difficult position by getting him involved. Extremely poor customer service. Unfortunately you also couldn't do the embroidery I needed, so overall a terrible experience and I will not be using you again.”

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Posted 6 years ago

“We're waiting for a refund, any updates. Thanks, WhitePepper Cookery Ltd.”

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Posted 6 years ago

“I never received the item I ordered so I cannot wrote a review.”

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Posted 6 years ago

“still have not recieved the order i placed and paid for and had no advice from the company”

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Posted 6 years ago

“Poor quality, very small sized.”

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Posted 6 years ago

“Terrible Customer Service, Tee shirts took 18 days to deliver and were not as originally ordered. Generally poor company to deal with. Never again.”

Helpful Report

Posted 6 years ago

“The print quality was AWFUL - like a pair of logos stuck onto the polo shirts - which were also awful quality - and the designs did not match the brief I approved. They were a last minute order for an event at short notice - thinking it was taken care of with you guys; only for when they arrived be shocked at how bad it was. I had to do some last minute running around, buy new polos and sort with a local printer in my area. Then to make matters worse, you refused to give a refund initially. Awful, will not use again.”

Helpful Report

Posted 6 years ago

“Sent to wrong delivery address and order not correct as missing design. Customer service do not respond to queries......still waiting 😡”

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Posted 6 years ago

“Poor quality embroidery, faded and not level print work. Very slow to fix faults and took multiple attempts to actually correct them. Customer service constantly change people so no case continuity. Took months to resolve.”

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Posted 6 years ago

“I was told they hadn’t received my returns only for my partner to ring up same day and they had it and still waiting for a refund 4/5 weeks on.”

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Posted 6 years ago

“They messed up my order twice - I ended up paying twice, T-shirts arrived late, customer service was awful. I would not recommend using these people under any circumstance.”

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Posted 6 years ago

“I received some one elses artwork to approve, I emailed workwear express and told them, they didnt reply. Then I received my order which was awful quality I will not be using them again very poor service.”

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Posted 6 years ago

“I purchased numerous hoodies and t shirts and asked to be contacted so I can email across my company logo. I never received any contact and had a delivery of all items purchased with obviously no logo. I then rang up to explain and was told to send them back and you’d be in contact with me again to get my logo printed. All I got back from u all was a refund which in the end was probably not a bad thing!!!!”

Helpful Report

Posted 6 years ago

“I was asked to check the art work before printing - bearing in mind all away along the telephone had been correctly written - then when I was asked to check the main art work I did not notice that the telephone number had been incorrectly written. Also after only one wash the stitching on the t shirts has started to come undone. Not impressed. I did speak to someone on the telephone about the mistake with the telephone number and was told it was my own fault. Dare I say that I don't think we will be using you again”

Helpful Report

Posted 6 years ago

“you got a simple order wrong 3 times - the wrong colour 3 times - what more can I say, just glad I didn't get them logo'd with you!”

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Posted 6 years ago

“I ordered embroidery on Caps, it is very poor quality on product.”

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Posted 6 years ago

“They do not even deserve 1 star on my recent order. they have gone totally down hill, appalling customer service!!!”

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Posted 6 years ago

“extremely disappointed - not met expectations ordered 7 hi-vis jackets with screen printing on front left breast and back - 4 of these - the backs had stuck to the front on the heated transfer area. poor quality control”

Helpful Report

Posted 6 years ago

Workwear Express is rated 4.2 based on 3,715 reviews