Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Durham
Rating: 4.19

4.2 Rating 3,718 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Questions

Metrics

4.2

Based on 3,718 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate
Durham
DH1 1TF

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Workwear Express 5 star review on 15th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor Quality and Bad Customer Service”

Helpful Report

Posted 5 years ago

“Over priced delivery, and a lack of communication! I won't be rushing back.”

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Posted 5 years ago

“Dreadful service and products. Original trail order of 1 Hoodie and 6 t shirts. Despite being assured the products would not shrink they did. Also the printing peeled off the back of the products after to washes,(at low temp). It took nearly two months form replacements. New t shirts slightly better quality although the printing isn’t the best and can be felt when wearing the T-shirts. The hoodie material is very poor with stitching coming away from the pocket and holes appearing. With very little wear I might add. I normally use a primary hoodie which never rips and lasts a considerably long time. In the past I have used vistaprint but thought I’d use a local firm this time. A total waste of time and money. The quality between the two is vast. Disappointingly unprofessional service and poor products. I’ve waited a few months to leave the review in order to give them a fair crack of the whip. Needless to say I CAN’T recommend this company and certainly would not use again.”

Helpful Report

Posted 5 years ago

Hello, A member of our customer service team has been in touch with you recently in regards to your review. Since the replacements were sent out in October and we have not heard back from you we were lead to believe that all issues had been resolved. Please respond back to our customer service team and they will be able to look into everything for you. Many Thanks

Posted 5 years ago

“Quick delivery and good quality products.”

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Posted 5 years ago

“Easy to order and fast service and delivery the item was very shoddy the sowing was not good and I would not recommend this to anyone, the tie I got I’m embarrassed to present it to the person it was for”

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Posted 5 years ago

“Easy customisation process, good quality and on time delivery.”

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Posted 5 years ago

“The items I required were easy to order and delivered promptly. I was very pleased with the quality and fit.”

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Posted 5 years ago

“Delivery was punctual. Items were great fit. Very pleased with Workwear Express and will be using them again without hesitation.”

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Posted 5 years ago

“Ordered two 5XL shirts, they arrived and were 7 inches shorter than the previous 5XL shirts ordered from the same company. Got in touch via live chat and spoke to Charlotte who asked me to refer to the sizing guide which she admitted wasn't on the product page. Asked her twice to direct me to the sizing guide and she refused to provide the details. Refused to provide any resolution other than a 10% discount on my next order - but how can I order if you keep your sizing guide a secret from your customers!”

Helpful Report

Posted 5 years ago

“Great product, delivered promptly and great customer service”

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Posted 5 years ago

“Just what we wanted, at a very good price!”

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Posted 5 years ago

“Customer service is appalling, not willing to help or rectify orders that have come wrong. The proofs that they sent for us to check were unclear (in jargon that only machinists know) so you don’t really know what your getting until it’s been delivered. Then if it’s arrives wrong, it’s the customers fault because you’ve accepted the proof. Delivery time wasn’t too bad however it took Nearly 2 months for Part of our order to be delivered. Price wise it’s quite pricey. I had wished we had spent our money with a local embroiderer who has reactified 80% of our order.”

Helpful Report

Posted 5 years ago

Hello Severns, When a proof is emailed over it does advise of the colours that will be used in your customisation and the dimensions. If you are at any point unsure of the information that has been sent over please know that we are contactable 6 days a week and anyone from our team will answer your call to make sure you are 100% happy with the proofs before your order is sent to production. When we receive an approval it advises us that you are happy to proceed and there are no issues to discuss. If you are able to provide us information regards to your order we can of course look into the response you received from the customer services department as we want to ensure that you are given the correct customer care throughout the ordering and delivery process. Many Thanks

Posted 5 years ago

“Found the picture was a bit misleading on the size and fittings. I ordered a Medium and what turned up looked like a one size fits all. In the end I had to go to a tailor to get it fitted. The neck size was spot on, the rest was way out. On the other hand the polo top was good. It would be more helpful and save time if there was more information on the sizes and fitment.”

Helpful Report

Posted 5 years ago

Hello, Thank you for your feedback in regards to the sizing on our site; it is something that we are constantly updating and including any customer reviews of products to help others with sizing queries. Many Thanks

Posted 5 years ago

“Good service, good communication and great product. Thank you.”

Helpful Report

Posted 5 years ago

“I love my t-shirt and would highly recommend and I will defo order again .”

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Posted 5 years ago

“Absolutely fantastic service. Wont go anywhere else.”

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Posted 5 years ago

“Great quality and workmanship. highly recommended”

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Posted 5 years ago

“Great service, very helpful the items arrived swiftly and are high quality.”

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Posted 5 years ago

“Love these t shirts. I even ordered a couple of plain ones to wear out of work. The fit is really good, the quality is excellent and they wash really well. I will be buying more in the very near future Marc, a happy customer”

Helpful Report

Posted 5 years ago

“Ordered work trousers for my son . They arrived quickly . He realised they weren't correct style . Our fault completely . Rang customer services the lady told me step by step what I had to do . Sent back had refund in a couple days . Fantastic service . Will order from u again .”

Helpful Report

Posted 5 years ago

Workwear Express is rated 4.2 based on 3,718 reviews