Workwear Express Reviews

Name: Workwear Express
Address: Cathedral Park, Belmont Industrial Estate, Durham
Rating: 4.19

4.2 Rating 3,715 Reviews

79 %

of reviewers recommend Workwear Express

Company Reviews

Questions

Metrics

4.2

Based on 3,715 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0800 028 5867

Email:

sales@workwearexpress.com

Location:

Cathedral Park, Belmont Industrial Estate
Durham
DH1 1TF

Write Your review

Tell us how Workwear Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Workwear Express 5 star review on 13th July 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“rubbish material used for t-shirts, sizes were all wrong and t-shirts were shapeless, could not believe how thin the material was and deeply disappointed with my order as these t-shirts were for a Remembrance Day Occasion.”

Helpful Report

Posted 4 years ago

“I attempted to get a quote 3 times from this company, numerous chasing etc. I was finally promised a quote "first thing" this morning when the guy who was dealing with my issue got in. I got an email from him saying he'd do the quote and then 2 hours later still nothing. The website also states 4 days turnaround but on actual digging, 12 working days was their estimated delivery time. Given I first contacted them nearly 2 months ago and was going to spend c£700 with this company I wouldn't touch them with a barge pole. Also since this latest episode I spoke to a friend who has used them before (and recommended them to me) that the sweatshirts they ordered 6 months ago are now tatty, bobbled and mishapen. So thanks WorkwearExpress, your atrocious and late customer service actually saved me from poor quality goods.”

Helpful Report

Posted 4 years ago

Hello Kally, I am sorry to hear that our sales team have not got back to you when they did advise you they would. That is not the service that we aim for within the business. This has already been passed to the supervisors of the sales team to look into this further. In regards to your friend we would of course like to investigate this further as if there is garment issues we may be able to get these back and have them investigated but that will be something we can speak to your friend about in more depth. A final point is in regards to the turnaround time, that does all depend on the stock chosen as different brands have different lead times but our website checkout does advise of that. Also the logo does need to be taken into consideration as we can produce an order with a previously used logo quicker than a brand new one. Many Thanks

Posted 4 years ago

“I ordered 2 pairs of trousers on Thursday 31/10/2019 at 17.30 & I paid the £6 for the next day delivery which is well before 20.00 cut off time for next day delivery. On Friday 01/11/2019 I got an email of Jackie White saying there was a problem with my order & it would not be delivered until Monday 04/11/2019. Then I received a phone call off Jackie to say she was sorry for the order not being delivered on Friday. Then when I said could it not be delivered Saturday & she said she would see what could be done. When she rang back she said it would be delivered Saturday. She then rang back to say that my delivery would be delivered yesterday afternoon then I got a text saying it would be delivered on Monday 04/11/2019. There was no sign of my delivery yesterday (friday) nor today (Saturday) as promised by Jackie. Why does Jackie or Dickies promise these things & they don't happen. I would welcome your comments very much. Many thanks. Julian”

Helpful Report

Posted 4 years ago

Hello Julian, I do think that you have got us mixed up with Dickies directly, I am sorry to hear that you have had a bad experience but I would advise to contact Dickies directly as we are a supplier of their stock but your order number is not one of ours and your email address is not on our system. Hope you get a positive resolution and if you do require any more Dickies items keep us in mind. Many Thanks

Posted 4 years ago

“We placed and order the order was sent incorrect. I returned the items had to wait for workwear express to recieve them before they would send out the correct items. We waited another whole week and the order was sent incorrect again. I was told by a member of staff they would send the order and returns label. I still have no returns label and don't know if the order is being sent.”

Helpful Report

Posted 4 years ago

Hello, I am sorry to hear that you have had a negative experience in regards to getting the item you originally ordered, if you can call or email our customer service team with more information as we have been unable to find your order using the email address you have used on this review. Once we have this we can chase this up for you to get this resolved.

Posted 4 years ago

“Unprofessional. Not told about an "out of stock" item, until I contacted customer service. Most companies will not let you buy items they do not have, or will at least tell you at the checkout when it's expected. If i had known it was going to take this long I wouldn't have bothered and gone elsewhere. Took a long time to get a response from customer service too. I've never had such poor service actually.”

Helpful Report

Posted 5 years ago

Hello, I do apologise if you were not advised of stock levels on an item we are in the process of making sure that our website is fully transparent in regards to what we have in stock. We are in our peak period at the moment and we do advise that we are getting back to emails as quick as possible but if you wish to speak to anyone immediately our call centre is open till 8pm Mon-Thu and 6pm on Friday. Many Thanks

Posted 5 years ago

“After receiving my item I noticed there were two pen marks across the front of my item. I tried to return my item but this has been a difficult process.”

Helpful Report

Posted 5 years ago

Hello Jack, I am sorry to hear that you have received garments that were less that the quality that is expected from ourselves. If we are able to collect some order details from yourself we will pass this to the relevant department to make sure this process is simplified for you moving forward. Many Thanks

Posted 5 years ago

“The items were great, but the order was wrong and the service was very poor. I was promised delivery dates that were not met and I was promised multiple call backs that were not made. I called to complain and was told I would be called back. This never happened.”

Helpful Report

Posted 5 years ago

Hello Vincent, I have looked into your order and can see that we are currently having our customer service team help with your issues, once we get the images back from you we will be able to proceed with a resolution.

Posted 5 years ago

“Nothing express about this 2 months to get the first items, no contact form anyone I had to keep calling in and the order is still not complete”

Helpful Report

Posted 5 years ago

Hello Paul, I have looked into your order and I can see that there is one item that is out of stock for some time and we do apologise that you were not made aware at time of purchase; in the meantime we have got the rest of the order out to you for that item to follow on. If you do wish to discuss alternatives to get the order completed sooner please let us know and a member of the team can contact you.

Posted 5 years ago

“Still haven’t received my order. I’ve already sent various emails but to no avail.”

Helpful Report

Posted 5 years ago

Hello Hazel, I have looked at your order and I can see you have been dealing with Mark within our customer service team, he will be in touch with a resolution in regards to your order.

Posted 5 years ago

“Look into our history with you , it was like pulling teeth! eventually we got our order and was disappointed with the artwork printed , will not use them again! Very very disappointed!!”

Helpful Report

Posted 5 years ago

Hello Martin, I have had a look over your account and I am sorry to hear you feel you have had a negative experience with ourselves. I will send you an email to discuss this further as we of course want to rectify any issues you have with your order. Many Thanks

Posted 5 years ago

“I have just called the customer services, and the operator was speaking very quietly I can barely hear what he is saying, I definitely can fell he is not in the mood to talk and help, very bad. unprofessional!!!!!!”

Helpful Report

Posted 5 years ago

Hello Nicolas, I am sorry to hear you have had a negative experience with ourselves.We will of course get this investigated to ensure all our agents are pleasant in manner and audible whilst on calls. Many Thanks

Posted 5 years ago

“The checkout is horrendous and still not compleated”

Helpful Report

Posted 5 years ago

Hello John, I am sorry that you have been having troubles in the checkout, once we can get some of your contact details the sales team can call you and help you place the order over the phone. Many Thanks

Posted 5 years ago

“Beacause this review thing popped up where I was trying to register and could not see the questions 😡”

Helpful Report

Posted 5 years ago

Hello John, I will liaise with the developers to see if we can make sure the reviews section doesn't obstruct the rest of the website for you.

Posted 5 years ago

“My order never arrived.”

Helpful Report

Posted 5 years ago

Hello, I am sorry to hear that you have had issues with our ordering process, I will send you an email so we can get more information to get to the bottom of this order for you. Many Thanks

Posted 5 years ago

“Shocking service, ordered online and selected option to ‘customise all’. Order confirmation was not clear so checked the details and was advised that only one garment was charged for embroidery. Additional cost for other garments would be £30 (to embroider 4 t-shirts). Order was quickly cancelled!!! Will order from somewhere else....”

Helpful Report

Posted 5 years ago

Hello, Thank you for the time to place a review. We will pass these comments over to the web developers to make sure there are no issues with the ordering system and that everything is clear when ordering with ourselves. Many Thanks

Posted 5 years ago

“I was charged £160 pounds for the delivery of one parcel!!! a really good service but this has left a sour taste in my mouth.”

Helpful Report

Posted 5 years ago

Hello Lee, I am sorry to hear that you are not happy with your experience at Workwear Express I have passed your review onto our customer service team and they will look into this for you. Many Thanks

Posted 5 years ago

“Appalling Service, in fact no service what so ever, which I would rate at zero stars if I could. I have been trying to place an order through the website following several attempts of getting as far as the product and the system not letting me go any further I have given up trying. I went onto the live chat and explained the problems I was having and in return all I got was oh sorry, no attempt to resolve my problem and secure my order. Reading other reviews it looks as though I have had a lucky escape. Terrible, Terrible, Terrible.”

Helpful Report

Posted 5 years ago

Hello Mark, Thank you for taking time to leave a review, I can see that you experienced some technical issues whilst using our site. I will raise this with the relevant team and get a member of the sales team to contact you in regards to placing an order. Many Thanks

Posted 5 years ago

“Delivered product medium turned out be an extra small even though it said medium on label When I called to mention above I was told to order a sample before they embroider. No where does it say that on the website. I also didn’t receive a proof print before they sent order even though they said they would email me a proof copy before embroidery. Not happy now I have to wait for their quality control to inspect in the meantime I have no workwear”

Helpful Report

Posted 5 years ago

Hello Marcus, I have looked into your order and I can see that our customer service team are currently looking into this now for you and they will contact you personally once we have a response for you. In regards to the logo we only send proofs when a logo is placed as new once you have had it with ourselves before we do not proof again as this way we are able to speed up the process time on your order. Many Thanks

Posted 5 years ago

“Sublimation T-shirts were very poor quality and see through.”

Helpful Report

Posted 5 years ago

“The website doesn't work properly, can't order. Chatbot works only after creating account.”

Helpful Report

Posted 5 years ago

Hello, I do apologise that you have had issues placing an order with ourselves. I will raise this with our tech team to look into this for you. Many Thanks

Posted 5 years ago

Workwear Express is rated 4.2 based on 3,715 reviews