Wob Reviews

Name: Wob
Address: World of Books Group, Mulberry House, Woods Way, Goring by Sea
Rating: 4.52

4.5 Rating 2,407 Reviews

88 %

of reviewers recommend Wob

Company Reviews

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Metrics

4.5

Based on 2,407 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01903507544

Email:

marketing@worldofbooks.com

Location:

World of Books Group, Mulberry House, Woods Way
Goring by Sea
BN12 4QY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have bought several books and always been pleased. The last one was for my granddaughter and unfortunately I had it sent directly to her as I knew she’d be excited to have a present from the postman. The details said in very good condition but it certainly wasn’t. A lot of pages had been written on and the front had a child’s name stating it was his book. Very difficult to explain to another child why they had been given someone else’s book to keep. I have written twice to World of books and had no reply. I won’t be buying anything again.”

Helpful Report

Posted 5 years ago

“I purchased a childrens book only to find a primary school stamp inside. I contacted the primary school to be advised that they wish for it to be returned as it must have been sold on or donated by a parent who did not return the book. I contacted World of Books to be told that they would give me 20% refund. Advised that I was not going to keep a book that belongs to someone else and would like a refund. Advised i can have a refund if I post the book back to them at my own cost. So I will be out of pocket and World of Books are selling items that belong to someone else. Fantastic customer service.”

Helpful Report

Posted 5 years ago

“One of the books I ordered was grubby with loose pages. After 3 days still waiting for "world of books" to respond to my complaint. Not good customer service.”

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Posted 5 years ago

“Ordered a book and received the 'Processing your order reply.' a week later I saw that my card payment had been refunded but no info or book received. Telephoned World of Books and was told book was out of stock. Why take money for something you haven't got? Why don't you contact the customer to let them know you cannot fulfil the order? My advice. Avoid this company”

Helpful Report

Posted 5 years ago

“Ordered a book which has not arrived - despite four emails and leaving messages on FB page nobody has contacted me about the missing item.”

Helpful Report

Posted 5 years ago

“I would not recommend World of Books! After purchasing a children's nursery rhyme book with a disc, I waited weeks for the book to arrive. When it finally arrived, it was damaged with the spine broken, in a soiled condition (food stains and marks) and with the disc missing! Very disappointed.”

Helpful Report

Posted 5 years ago

“Ordered three little pigs pop-up book, at £4-95. Arrived with every page torn, and not one pop-up working.Was asked to send photos of damage, and a replacement was sent out. Which was even more damaged! Not one pig even had a head on! Wolf was ripped out,too. Save your money.”

Helpful Report

Posted 5 years ago

“Great prices and excellent service. Many thanks.”

Helpful Report

Posted 5 years ago

“I found one of the books I purchased as good condition was damaged( some pages missing) When I contacted the costumer service they sent a replacement straight away. Great communication, excellent customer service. I definitely recommend World of books. 5stars+”

Helpful Report

Posted 5 years ago

“I have bought quite a few books from WoB, and always been impressed, especially by the condition-grading, which has been excellent, conservative even. Confident, I ordered the full set of 7 books in Stephen King's Dark Tower series. I spent time picking all paperbacks, all similar- looking, all in 'very good' condition. What arrived was a motley selection of small paperbacks, big paperbacks and hardbacks, in random condition, from very good to poor and dirty. My polite complaint wash brushed off with 'send back what you don't want at your own expense'. A far cry from my previous dealings with them. What a shame, to see a company I admired and recommended to others turning out to be just another warehouse-emptier. It pains me to write this...I really had them down as a a great company.”

Helpful Report

Posted 5 years ago

“Bought Series 7 of Beast Quest books for my son. All books are in excellent condition and my son is devouring them!”

Helpful Report

Posted 5 years ago

“Have already written to you concerning 3 hardback Alison muir books as in their descriptions but received paperbacks one of poor quality of the paper back cover. Ok you said to post them back but isn’t worth the money. So disappointed with you and never got a second reply. If I can’t get them replaced Foc then I ve no choice but to shout out loud to tell others to watch out for you guys and your lack of detail with your customer Dr Rodi Bain Old coach house Gamrie Banff Aberdeenshire Ab453jn rodi.bain@gmail.com”

Helpful Report

Posted 5 years ago

“Ordered hardback editions but received paperback editions. Have emailed World of Books three times over the last month to try to get the problem corrected and have received no response to date. I have been unable to find a phone number anywhere so emails that are ignored seem to be my only option. Very dissatisfied.”

Helpful Report

Posted 5 years ago

“Ordered Billy Graham Angels in June Paid via PayPal. No book and no refund Why do you get away with this?”

Helpful Report

Posted 5 years ago

“Extremely negligent customer service. Their collection indeed seems vast and I anticipated a wait for my order since it is a UK-based company. However, the website is lacking in terms of shipping information beyond the generic ETA of 6-10 business days for which they do not specify if they mean shipping locally or internationally. They will not respond to inquiries regarding how much longer one should expect to wait after the 10th day has passed. At this point I'm not expecting to ever receive my order and have opened a case with Paypal to begin fighting for a refund. The prices were cheap but it's still not low enough to excuse the failure to deliver a product.”

Helpful Report

Posted 5 years ago

“I was very pleased with the swift processing of my book order and the smooth delivery earlier than expected. I was kept informed during the whole experience. A very satisfied customer - thank you..”

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Posted 5 years ago

“The reason I don't give them 5 star is that the shipping was like one month, and the packaging was so bad. It was like a light sac, damaged on 3 different places. The book is in great condition, but thanks to the poor packaging is a little scratch and small indentation on the middle of the cover. I would be super thankful if they would use some stronger packaging :(”

Helpful Report

Posted 5 years ago

Thank you for your review Many thanks, World of Books

Posted 5 years ago

“I love this site Great prices,fast delivery and fab customer service.”

Helpful Report

Posted 5 years ago

Thank you for your review Many thanks, World of Books

Posted 5 years ago

“My first order experience was amazing! Vast selection are very reasonable prices. I placed my order and waited, fingers crossed. My order was completed in eight days, from placing the order to beginning to read. And Im in the US. Great condition, correct titles, no problems. I did have a question and emailed customer service once with very timely and courteous response. Im already scanning the web site for more titles. I fully endorse this company.Mrs”

Helpful Report

Posted 5 years ago

Thank you for your review Many thanks, World of Books

Posted 5 years ago

“Everything’s about World of Books is perfect. Quality, delivery, choice, and customer service. Postage fees are non-existent! Can’t think of anything they can improve on! I want to rate 5 stars below but can’t get it to register.”

Helpful Report

Posted 5 years ago

Thank you for your review Many thanks, World of Books

Posted 5 years ago

Wob is rated 4.5 based on 2,407 reviews