WPMU DEV Reviews

Name: WPMU DEV
Address: 120 19th St N Ste 201 PMB 88100, Birmingham, Alabama
Rating: 4.93

4.9 Rating 1,739 Reviews

98 %

of reviewers recommend WPMU DEV

Company Reviews

Metrics

Info

About WPMU DEV:

The most award-winning and highly-rated WordPress managed hosting, plugin, and reseller platform.

Since 2006, WPMU DEV's award-winning WordPress plugins, hosting, world beating support and site management tools have helped millions of web developers, freelancers and agencies run and grow their businesses.

Visit Website

Email:

contact@wpmudev.com

Location:

120 19th St N Ste 201 PMB 88100,
Birmingham
Alabama
35203-3219

Write Your review

Tell us how WPMU DEV made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

WPMU DEV 5 star review on 20th November 2023

BowTied Cyber

WPMU DEV 5 star review on 10th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ATTENTION FOR LIVE CHAT SUPPORT TECH WITH FIRST NAME: Mwale :) Mwale was exceptional in aiding me with my DNS issue. It was seamless and he spoke in lame-end terms I could understand simply and provided screenshot examples where possible. We had great communication and I got what I needed done WAY faster and WAY easier than anticipated! :) THANK YOU MWALE!”

Helpful Report

Posted 4 years ago

That's amazing! Thanks so much for sharing your experience with our support, and rating our services with 5 stars.

Posted 4 years ago

“Rupok made my day. Thank you WPMUDEV!”

Helpful Report

Posted 4 years ago

We're really happy to hear that! Thank you for the 5-star rating.

Posted 4 years ago

“Customer support is the best thing about this company. I want to thank Zafer personally, he is the best; very efficient, friendly support. Would give 5 stars but is expensive.”

Helpful Report

Posted 4 years ago

Thanks so much for the review, Josh!

Posted 4 years ago

“Zafer was very helpful and very fast.”

Helpful Report

Posted 4 years ago

Thank you very much for rating our services with 5 stars.

Posted 4 years ago

“I have never worked with someone with deep technical skills and customer empathy as Vaughan from WPMU DEV. He's the reason we have decided to migrate over to WPMU DEV from our existing platforms. He spent his time working through the issue and helped in so many ways to solve the integrations for us. This was an example of excellent customer service experience. WPMU DEV is blessed to have him on the team.”

Helpful Report

Posted 4 years ago

So happy to hear that, Gbenga! Thank you so much for this amazing feedback.

Posted 4 years ago

“terrible! - Hummingbird kept messing up my site. Incompetent tech support agents wasted hours of my time getting nothing done - or messing things up further. Complete disaster - do NOT use Hummingbird, it'll be a constant nightmare. Site worked better with WP Rocket - and far less set up required. At no time, did WP Rocket mess up my site features, so I eventually switched back.”

Helpful Report

Posted 4 years ago

We're really sorry to hear that you feel this way, but perhaps there has been a misunderstanding here? Our support staff even did an Asset Optimization on your behalf which goes outside of their support scope. The performance scores after you switched back to WP Rocket were worse (and still are) compared to Hummingbird. Our staff provided you with more details on that too. In any case, if you ever change your mind, we would be more than happy to help you optimize your website once more. Thank you.

Posted 4 years ago

“I've been a member many years, never had to reach out. My first tech convo went swimmingly. Rupok Chowdhury totally smashed it --- my problems were solved and then some. Most of the sites I build are pro bono like this one, and it can get hairy-and it did. But Rupok was very good at getting down to the brass tacks quickly and appropriately. He was a pro- polite and expedient. I can't say enough about tonight's success with a few minutes with your Ninja after hours of pain and suffering. Wish I dialed in sooner. Thanks for all you do WPMU Dev. And thank you Rupok. I can finally get some sleep.”

Helpful Report

Posted 4 years ago

That's amazing! Thanks so much for sharing your experience with our support, and for being a loyal customer.

Posted 4 years ago

“simply the best!”

Helpful Report

Posted 4 years ago

Thank you very much for the review!

Posted 4 years ago

“Well, i´m on trial version for now ... and had some trouble setting up a multisite .... just because i dont know much about it ... made many mistakes... and got the need to talk to support, i almost never do ... i rather read for hours before deciding to wait for 5 hours for a support agent to talk to me ... but i have to say ... 4 times i have been in need for help. Since the reviews i read before trying this product talked a lot about their support, i took a chance ... and i have to say .... i`m super impresed! Thumbs up for you guys! UPDATE: not on trial version anymore. I have had the need to contact support 2 times. First time was awesome. Second time? well the problem i had was a bit more complicated, related to the ssl on my subsites... it took about 3 hours of support time on the chat (I was able to still work on other things) while these guys where looking at my mess... super dedicated people, i actually felt guilty for my mess, but the support was super nice person, willing to fix my sh·$% no matter what!... and he did!!... I never contact support for anything because i dont think that they will help much... but these guys? man... awesome support!! 100 stars to them!”

Helpful Report

Posted 4 years ago

Awesome! Thanks for trusting us, Daniel 😎

Posted 4 years ago

“Rupov Chowdhury was fantastic and very nicely helped with all of my questions!!!!”

Helpful Report

Posted 4 years ago

Awesome! Glad to hear that he was able to help.

Posted 4 years ago

“I had an issue which we found to be a setting I had entered. The support person was super helpful and knowledgeable and fixed it. Very happy with the 24/7 support :)”

Helpful Report

Posted 4 years ago

Happy to hear that, Katrina! Thank you for sharing your experience with our support.

Posted 4 years ago

“Super quick and knew exactly what the problem was and where i should go to fix it!”

Helpful Report

Posted 4 years ago

Super! Thank you for the review and rating.

Posted 4 years ago

“Abdul Wajed is a genius!”

Helpful Report

Posted 4 years ago

Thanks so much for the review, Chris!

Posted 4 years ago

“Just for the support you should take out a subscription. Rupok has been a great help with my problem (Assest optimization). I contact support more often, so not only my compliments to Rupok. The others also do a good job. And oh not totally unimportant: Their products/services also work great! Super easy for all levels of wordpress developers.”

Helpful Report

Posted 4 years ago

Really happy to hear that, Okke. Thanks so much for taking the time to review our services with 5 stars.

Posted 4 years ago

“Rupok was relentless in pursuing a major issue...and then even a smaller one, too! All issues resolved. THANK YOU!”

Helpful Report

Posted 4 years ago

Awesome! Thanks for rating our services with 5 stars.

Posted 4 years ago

“Amazing. My situation was totally solved. Thank you for everything.”

Helpful Report

Posted 4 years ago

Glad we were able to help! 😎

Posted 4 years ago

“Reason to change my reviews is here --> Plugins are OKAY but believe me guys hosting is the worst as far as we have faced earlier we were using siteground and there was 0 downtime but since after migrating to WPMU hosting and that too the silver hosting our website is down more than 4-5 time a day ever our authors are not able to publish the news if they start doing it website crashes, it is not able to handle the load my query is not solved yet and they don’t have any solution the only changes done from the migration of siteground to WPMU was the addition of plugins sold by WPMU & the hosting with silver and they say that your plugin is culprit please upgrade to gold membership, believe me, guys you will regret just think if your website is not up and running what will you do with an SEO plugin, image smush plugin or hummingbird. Google will push you down if your website is down multiple times in a day”

Helpful Report

Posted 4 years ago

“Rupok is just amazing. Went extra thousand miles to help me solve the problem caused by my mistake. Super patient and knowledgeable. Thank you so so much!”

Helpful Report

Posted 4 years ago

All that matters is that is was sorted out! We're so happy to hear that 😎 Thank you for the 5-star rating!

Posted 4 years ago

“Rupok was super helpful and is amazing at trouble shooting wordpress issues! Thanks alot!”

Helpful Report

Posted 4 years ago

So happy to hear that he was able to help! Thank you for the review.

Posted 4 years ago

“Rupok is awesome at resolving wordpress issues!”

Helpful Report

Posted 4 years ago

Thank you for the review!

Posted 4 years ago

WPMU DEV is rated 4.9 based on 1,739 reviews