“''CHEATERS'' Stay Away
My wife had recently brought her 2003 Vauxhall corsa at Aberdeen showroom(Lang Stracht) to fix her car radio since it was not working. After keeping the car for more than an hour they said that they couldn't fix it since they don't have the code for the radio. My wife was told to pay hefty bill of £138 with zero result. When she came back at home she looked for the code and she found it on one of the Vauxhall instruction manual. She phoned back at the Vauxhall service centre saying that she has found the code. They were least interested to entertain her and they replied saying that the car is too old and they cannot fix the radio. The next day my wife took the car at Aberdeen autoelectricals, they fixed the problem in mere 5 minutes. Both me and my wife felt so cheated and they were not even ashamed of charging such a hefty bill(£138) without sorting the problem. I must say they literally perform loot for the sake of service. I have just spoken to the manager at Aberdeen showroom recently. I am waiting for his reply. If they have courtesy and on moral grounds they should apologise and provide us the refund or else I am seriously thinking to sue them in the court of law.”
“Sent a bouquet to my friend which arrived Saturday - flowers wilted on the Tuesday and were all dead by the Wednesday. We would have expected them to last for 7 days. Company said nothing they can do as it was past the 3 day complaint deadline. Wouldn’t therefore use again”
“I had a breakdown with AA I rang Halfords booking number and booked my car in with them to Hayes and the said on the phone that the garage will look at it on Thursday but will not do any work till Friday.
When the AA man turned up with my car they informed him that they were short on staff and the could not do any work to the car for 2-3 weeks and to take the car some where else.
I than spoke to the booking team at Halfords and they said sorry they should not of said that to you and to get the AA man to leave the car there so I did they also said that the regional manager had been informed and he had spoken to garage .
Monday afternoon I spoke to the garage the said we told the AA man on Thursday that the car would not be looked at for 2-3 weeks .
So I than rang back up the booking team and informed them what I was told who then spoke to regional manager Who then spoke to garage and back to him and then I was informed that they will look at my car Tuesday and that is where I’m at now so I now have no car as AA only provide me with a car for 3 days and when I booked it in I was told it would be done quick as they did not have many cars booked in so as of tomorrow my car has been with them 6 days I only booked it in with them as I thought it would of got done well before this .
I also tried to book the car in my self with the Uxbridge branch who told me sorry we do not take Q7 as they don’t fit on our ramps and I always use Uxbridge have done for years and have breaks for life and before this car manny other cars as that told me this is why I used the booking number that AA provided me with all This is very very bad customer service on a high level as not only was it raised with regional manager and still never got sorted”
“SHOCKING SERVICE AVOID AT ALL COSTS! I called on Monday to book an engineer for the next day, I received a phone call the following morning to ask if could be moved to that day as it had been booked for Wednesday (a day later than I was told) booking was made for between 8-1 had not heard anything by 12:45 so made a call to be informed that the engineer was going to be delayed until 'a little after 1pm' by 4pm we still had not heard anything rang again at 5pm to be told that the engineer would not be able to make it today and could we possibly re book, er no mate we cant re book I took half a day today as I was told the engineer would be here between 8-1 then my partner has had to sit in for the remainder of the day and you still couldn't be bothered to turn up, you cant tell me you only have 1 engineer working the whole of the west Yorkshire area I'm good Ill sort it locally. What a waste of time. Also I received no email confirmation of booking!!”
