“My order no 40305003. IG11QY
Recently I’ve received my kitchen delivery I’ve broke base unit which I’ve asked them to replace and they did sent new one on 13th June
Then I am having problem with corner unit which is L shape , 2 times 600 unit where I’ve space 970mm.
I’ve called wren customer service phone number and they said this is my fault why I’ve signed the contract before checking measurements and she advise me that she will sent email to the store who will contact me.
I would like to make it clear that employee took measurement of my kitchen 2 times ( one is before skimming and 2nd time after skimming) before I’ve placed final order. So how come they got it wrong now they blamed me it’s my fault. If I can took measures properly I wouldn’t need wren employee to come to my home to take measurements 2 times.
Yesterday I have received called from wren who make my kitchen design saying I should bring my kitchen fitter to wren so he can explain further how to fit 2 unit, but my fitter doesn’t willing to go as there is no space practically to fit 2 unit.now I am helpless, as my kitchen looks ugly instead of looks excellent,I have spent lots of money to get wren kitchen as people say they are no 1 but I found them opposite.
I would blame both guy ( the one took final measurements and the guy designed my kitchen)”
“Customer is very poor. They do not answer their email. They do not answer their phones.
I have returned my parcel 5 days ago. My order number is PO17378.”
“The most terrible experience I have experienced. The DPD man came to deliver the parcel and took the parcel back as I did n to have a code for him. I had not been sent a code. I emailed Just mu look and got a abrupt email from Rachel saying that the parcel has been marked as delivered please confirm I have it. Clearly had not read my email and not interested in dealing with this. I replied saying again the DPD Man took it back. Her response was check with a neighbour. I am actually lost for words with this terrible service. My advice would be not to buy from this company”
“Jessica demetriou has been an absolute star for me personally and got me into work hgv driving for thanet council pretty much straight away , can’t speak highly enough of her , cheers for everything Jess.”
“Bought my Alida pewter leather trainers in the sale on line at a bargain price. They fit true to size and are very comfortable. I have several pairs of trainers and boots from Moda in Pelle and always buy in the sales. No shoe shop footwear compares for consistent style and comfort and in the sales always pick up a bargain.”
“Just received my Quo twin set today. Rossi and Parfitt guitars. I was staggered with the quality and the attention to detail on these superb guitars. From the pictures I thought they'd be good, but they exceeded all my expectations. Fantastic items at a great price. Thank you.”
“I had a problem with smart luggage log in.Danielle was absolutely brilliant very patient and explained everything very clearly. Very good customer care.”
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“Thank you Krish Manukau Store for the wonderful customer service during my purchase. You were so helpful and your honesty is priceless. I have been so impressed and grateful with your prompt service and recommend you to anyone who is interested in purchasing in the future. Also a big thank you to Pratima Walia for her guidance and support. Absolutely incredible Service at the Manukau store.”
“No problem getting insurance but since my needed medical treatment and sending the claim form with medical receipts still awaiting to hear back many telephone calls and emails this has been going on since August 22 ?”
“So disappointed. They replaced one piece of luggage and now the replacement is broken. The handle no longer goes up and then when I unzipped the inside to get the info off the tag for the warranty the zipper broke. They said they would not replace because they said it was normal wear and tear. It took 4 months to get that decision. Not worth my time!!”
“Please Please don't let them take your case to your court if you win you will lose your 90% of your compensation money they will take it as the cost of they bill it happens to me my name is colestine fatouma I am so disappointed my lawyer her name is Celia Anson-Asomani both with Jonathan Morkill they signed with my landlord without my consent and charges my landlord to pay the bill of £6000 from my compensation and the rest of money £1000 they transfer it to ly account I am the of who suffering the most with mousse in the house but God is my judge I gave all evidence that all I was telling them regarding my landlord was true but this company really disappointed me I will not recommend anyone to call them for help .”
“Amazing, friendly and professional staff . Very knowledgeable and very good communicators . I would highly recommend anyone who has skin problems, to visit skin clinic in Aberdeen city centre!”
“Unfortunately their promise of excellent customer service falls short of reality. From the beginning of my experience, I was weary because my invoice came with no pricing details, and when I called another location to verify, I was treated very rudely. I wrote a review of my experience and was contacted right away in an effort to make things right. So I removed my review and decided to give it another shot, giving them the benefit of doubt.
I worked with Diana the store manager, to purchase flooring for my kitchen. We completed the floor installation on our own and upon completion we discovered we needed a transition strip. So I called and spoke with Diana, relying on their flooring expertise and asked for her support in ordering a transition strip. She informed me that they no longer carry that flooring and I would have to pay for the shipping costs. Knowing this was the final piece needed to complete my floor, I willing agreed.
After providing them with my payment information, I was informed that I would receive a call back to provide me with the shipping details. I never received a call back; I only received a receipt with no description of what was ordered, just the dollar amount of $207…For ONLY two pieces!
When we went to install, I found out that she sent the WRONG ITEM!! We received end-caps instead of transition strips. I called her to let her know and requested an exchange. I was then told there is no exchange and that there was nothing they could do; only offer a $50 credit towards my next purchase to correct her error!!
I’m disappointed in my experience working with this company and wish I would have selected a company with more knowledge and better customer service. Working with them has felt like working with a used car salesman, only caring about the sale and not the customer.”
“I called on the offchance and asked for a specific time. I was very kindly fitted in and so glad I was! Gemma was amazing, attentive, chatty and fun yet professional with attention to detail. With massage chairs and hot drinks as well, I would highly recommend Reflections it is fabulous! Thank you xx”
“Myself and our 3 bridesmaids went to the Great Bridge outlet today, it was firstly just for bridesmaids dresses but came away after ordering the 3 bridesmaids dresses and my dress Rachael was amazing with helping us to make our choice.
Full of advice and very very helpful.
I said Yes to the dress 🤩”
